Foodstuffs launching Club+

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#3495056 25-May-2026 12:41

rugrat:

geek3001:

Rickles:

geek3001 .... I too can no longer log in to 'old' Club Card site.

Let us know what they say.

Will do. I suspect that their support is overwhelmed at present.

I can sign into New World and Pak & Sav using club plus now. It had log in with club plus on log in screen.

I did update New World application to latest one.

Pak & Sav had old log in which failed, then tried again ( might have been after closing application) and it came up with log in using club plus.

Looks like for logging in it’s active now, earlier then launch date.

Support told me to use my new Club Plus logon to log on to the old New World Club Card site.

That worked, once, which was enough for me to access the outstanding NW Dollars info, so I could screen shot it in case those dollars, ahem, are lost.

I can no longer log on to the old New World Club Card site - new Club Plus logon only worked once on the old site.

I have asked support what is happening, yet to receive a reply.

Eva888

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#3495114 25-May-2026 13:34

Got the very long email today. Knowing everyone had hassles, really can’t be bothered spending time on it till they’ve fixed the glitches.

Technofreak

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#3495235 25-May-2026 19:57

Like others I don't want a stand alone single use app which I have to use. I have Supercards which works well for my "loyalty" cards. Hopefully I can still do that.

As for the fuel vouchers, one local New World has a fuel station on site and is regularly the cheapest place in town when using the voucher.

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mattwnz

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#3495238 25-May-2026 20:20

Tried to sign up using my existing account and encountered an error. Signed up using a new email address and it worked. Poor experience. Seems crazy they can’t migrate everyone across automatically. Wonder if they are doing it all in-house in NZ

Behodar

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#3495289 25-May-2026 21:19

I've been ignoring this until now but signed up this evening without issue using my existing email address, and it seemed to all come across. The new card is on the way (last thing I want to do is faff with a phone when trying to shop).

Goosey

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#3495395 26-May-2026 06:25

Successfully managed to migrate my own NW card within minutes.

However, for an older retired family member who never had email when first getting their NW card, it was a bit tricker.

couldn’t log in online, couldn’t use the card number and DOB to try to log in (turns out birthdate was default 1/1/1900).
Decided to call the 0800, on hold whilst driving…at the 40min mark I was about to hang up, but decide to give them an arbitrary 30 more seconds and presto! Someone answered.
couldnt add email address as they needed to talk to family member, I tried to add family member to the call but call dropped…so now was faced with cueing up on hold again for another day.
a few moments later, I got a call back and it was the club card team acknowledging they got cut off….. I gave them some details and they contacted my family member and all is resolved. (Just prior to this, said family member used up their NW dollars thinking they may need to start from scratch so good amazing thinking from them)!

great service, they did their best to help and the outcome fantastic

***but there’s probally many who won’t have the patience to do this….people who have simply had their details missing or wrong since the beginning of time).

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Rickles

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#3495408 26-May-2026 08:07

I see that Club Card+ have at least implemented something very good .... they will (purportedly), have identifiable staff in each New World store for a couple of hours on certain days to
assist people with this change over.

freitasm

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#3495410 26-May-2026 08:26

Goosey:

couldn’t log in online, couldn’t use the card number and DOB to try to log in (turns out birthdate was default 1/1/1900).

I couldn't migrate my card at the start of this transition. I wanted to use a different email address and "adopt" the old account. I was blocked with the "Invalid information" which I assumed was my birthdate, as the card number was definitely correct. I didn't receive any code on the old email, either, making it all a futile exercise.

I complained, and after about four or five days, I got an email saying it should work now, and indeed it worked. I guess they had to make a few changes in the code for cases they did not expect.

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sen8or

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#3495413 26-May-2026 08:40

Created log in, set password, now can't log in with the password.

Did password reset, password reset successful, still can't log in with password.

Painful......

johno1234

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#3495415 26-May-2026 08:49

By coincidence my daughter and boyfriend were hired by a marketing company for a week to promote club+ card. They were flown down to Gisborne then provided with a hire car and accommodation for the week, and each day drove to the Wairoa New World of all places, to promote the card and assist the shoppers with setting up the app on their phone. Wairoa is tiny and they had quite an interesting time as many of the shoppers were either elderly or didn't have email so had no chance to sign up.

But for a couple of 21 year olds it was quite the adventure.

johno1234

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#3495416 26-May-2026 08:50

Rickles:

I see that Club Card+ have at least implemented something very good .... they will (purportedly), have identifiable staff in each New World store for a couple of hours on certain days to
assist people with this change over.

See below - my daughter just spent a week in Wairoa doing this.

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wellygary

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#3495426 26-May-2026 09:14

sen8or:

Created log in, set password, now can't log in with the password.

Did password reset, password reset successful, still can't log in with password.

Painful......

Same here this morning (Tues)..

Looks like something at the back end isn't functioning properly as I can still log into my old NW club account(with the original NW PW) and the NW dollar balance is still there...

Goosey

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#3495472 26-May-2026 11:22

freitasm:

Goosey:

couldn’t log in online, couldn’t use the card number and DOB to try to log in (turns out birthdate was default 1/1/1900).

I couldn't migrate my card at the start of this transition. I wanted to use a different email address and "adopt" the old account. I was blocked with the "Invalid information" which I assumed was my birthdate, as the card number was definitely correct. I didn't receive any code on the old email, either, making it all a futile exercise.

I complained, and after about four or five days, I got an email saying it should work now, and indeed it worked. I guess they had to make a few changes in the code for cases they did not expect.

perhaps this the main driver for people’s errors….the 1/01/1900 date of birth default if no DOB recorded.. And for people who don’t get any emails or use the app it would be the lack of email address on file when they originally manually joined instore with simply a residential address.

alasta

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#3495502 26-May-2026 13:54

A lot of people find technology daunting even when it's working properly. This disaster will result in most people just giving up.

wellygary

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#3495656 26-May-2026 21:14

sen8or:

Created log in, set password, now can't log in with the password.

Did password reset, password reset successful, still can't log in with password.

Painful......

Something is definitely broken,
I tried to create a totally new account with a scratch email... the system refused with the following message

Sorry, please try again later
We are unable to progress with your registration at the moment. Don't worry Club+ launches on 15 June, so you can join at any time before then. Please try again later."

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