Recent Experiences with Aliexpress

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409 posts

Ultimate Geek
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#2938919 6-Jul-2022 17:20

Just concluded a second dispute for non-delivery after purchase protection period.

Noticed the messaging from the vendor followed almost the same wording/responses.

It is all OK, will check with the shipping company, please wait a few days ... delivery is estimated between 60 and 90 days, there is delays from epidemic/weather etc ... don't worry we will ensure the package will get to you ... we received feedback from the shipping company and they will get the package to you as soon as possible.

Each message has the suffix "we appreciate if you could cancel the dispute "

I wonder if they have a dispute playbook they use.

timmmay

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#2938924 6-Jul-2022 17:34

I just did a dispute for non-delivery as well which was paid back. The vendor sent a request twice to make it return for personal reasons rather than missing package but I didn't want to do that because it was incorrect and I don't know where it would have left me with AliExpress if something went wrong.

It wouldn't surprise me if the package turns up at some point in the future, but I already bought the same thing from Amazon AU, it was a little more expensive but it turned up within 5 days.

MarkH67

522 posts

Ultimate Geek
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#2938935 6-Jul-2022 18:11

You should get your package within 75 days or you are entitled to you money back according to Aliexpress' guarentee. They say you have 15 days to file a dispute, so I'd be fine with giving it a bit longer, but I will ensure I put in a dispute before that 15 days is up. If the seller doesn't like it then they should stop using the shipping methods that lead to disputes too often.

sudo

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Ultimate Geek
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#2938957 6-Jul-2022 19:24

Yep, I waited until 85 days.

In both instances, the last shipping update was early May, and the were both the dodgy Yanwen service.

I do tracked shipping now, so can see where it supposedly is (I've had untracked with places like Kazhakistan/Bulgaria/Ukraine postal label turn up a better part of a year later)

The other problem was sellers offering one service and posting using a cheaper one.

I had a high price/high ship item sent using a switcharoo, that took almost 70 days.

jonb

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#2939052 7-Jul-2022 10:10

My Yanwen ones arrived eventually, got refund dispute for a couple of them. On the flip side have been super impressed by the combined shipping from the Baseus store on AliExpress, bought a few items in the Summer sale last week and have all arrived already in two separate packages. Also the Baseus stuff is amazing quality and they sent me a coupon for something like $9 off a $10 order, can see if it works for you valid till 11th: BASEUS220706

sudo

409 posts

Ultimate Geek
+1 received by user: 117

#2940908 12-Jul-2022 09:29

Does anyone know of a good tracking service for the 20 digit Aliexpress tracking numbers.

Most of them used to work, but lately most of the services say they have no information (same goes with NZ post tracker).

The best I have found so far is https://chinapost-track.com/

One of them would give you the local tracking number, when it arrives, but I don't remember which one.

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SirHumphreyAppleby

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#2940912 12-Jul-2022 09:42

sudo:

Does anyone know of a good tracking service for the 20 digit Aliexpress tracking numbers.

https://parcelsapp.com

Loismustdye

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#2940928 12-Jul-2022 10:17

I ordered a pack of 10 plastic spudgers for using on my “collectables” to avoid scratching the plastics and paints when transforming them, arrived in 6 days

frankv

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#2941052 12-Jul-2022 11:10

It appeared that my package has time-traveled (perhaps ePacket has upgraded to faster-than-light transportation?)

but unfortunately it looks like it's some kind of timezone issue

Tinkerisk

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#2942411 15-Jul-2022 22:03

CN ordered 05.05.22 (known delays due to chip shortages, but I got to get into the pipeline) … be patient … be patient … be patient … and suddenly …

CN shipped 08.07.22 (seller‘s shipping method) … AND …

GER received via BE 15.07.22 (all ok with the mid-triple-digit value item) 1 week with 3 countries involved without ANY issues - I‘m impressed. :-)

The seller's express shipping door to door from CN via BE to GER was free of charge (or already included in his price calculation). After arrival in GER, the domestic DHL picked it up and simply laid out the statutory import charges for customs at entry on my behalf, which I then paid on receipt along with the fixed DHL customs handling charge of currently €6 per shipment. Done.

I must confess that my trust has slowly grown for more valuable items from reliable chinese manufacturers, as I had previously only relied on splitted smaller deliveries in the mid-double-digit price range and there were hardly any problems (except delivery times). This time the single item was ten times more expensive and it worked fast and flawlessly - nevertheless YMMV and I knock on wood. Happyness.

Qui nihil scit, omnia credere debet.
Firewalls do NOT stop dragons.
In effect we have everything to hide from someone, and no idea who someone is.

neb

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#2942469 15-Jul-2022 22:46

I've been astounded by typically 1-week delivery times from China recently, but there are still exceptions, one being the second half of a two-part order of which part 1 arrived from China in a week and part 2 has been marked as sitting in a warehouse in the Netherlands without moving for the same amount of time. Their guesstimated delivery time is September.

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Tinkerisk

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#2942472 16-Jul-2022 00:04

neb: Their guesstimated delivery time is September.

Maybe they already hired the fastest snail in town. ;-)

Qui nihil scit, omnia credere debet.
Firewalls do NOT stop dragons.
In effect we have everything to hide from someone, and no idea who someone is.

neb

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#2942473 16-Jul-2022 00:13

Tinkerisk:
neb: Their guesstimated delivery time is September.

Maybe they already hired the fastest snail in town. ;-)

Ironically, it's a long cylindrical magnet used to demonstrate Lenz's law, where you drop it into one end of a short copper pipe and it takes ten seconds before it drops out the other. So they've dropped it into a long copper pipe with one end in the Netherlands...

Beccara

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#2943516 18-Jul-2022 16:23

Has anyone used/know of a "YouShop" type service in China for Aliexpress? The DHL/Fedex rates are nuts direct and dont allow any consolidation. Would be nice to get everything shipped internally/repackaged and Fedex'ed

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

MarkH67

522 posts

Ultimate Geek
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#2945411 22-Jul-2022 16:17

I ordered a few things recently and went with Aliexpress Standard Shipping as it seems to be the most reliable. Three packages arrived today, 10 days after ordering - the expected arrival date was 5 Aug, so these arrived 2 weeks ahead of that.

Basically they tell me that it will take around 3 1/2 weeks to get my stuff, but it only takes 1 1/2 weeks. It isn't like that with all the shipping options though . . .

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