Desperately in need of some sound advice to assist with a credit card chargeback that I have raised against Viagogo event ticket agency.
I started a dispute with ANZ whom after nearly two months of constant, and I mean constant.. amount of follow-up, finally credited me back the full amount of an event ticket purchased from Viagogo.
The event has now passed and I never used the ticket supplied. Viagogo have now replied to ANZ rejecting the chargeback and I have only a few days to reply otherwise ANZ will reverse the chargeback.
Why am I disputing? Well for several reasons. Unfortunately in my haste to purchase tickets Google directed me to Viagogo, only after purchase I found the tickets were double the price of their actual face value. And only then did I find out that Viagogo is one of the largest ticket scalpers you can find.
- The buy journey on the website was in $ but I was charged in € resulting in a significant unexpected price increase
- Viagogo does not openly or clearly state they are not an offical event promotor or ticket venue
- The ticket supplied is not in my name
- The price on the ticket is half what I actually paid for it
- The ticket was not available instantly indicating to me that the ticket was never actually available at time of purchase and only purchased by Viagogo after I paid for it on the Viagogo website
- Because the ticket was not in my name there is no security that the same ticket hadn't been sold several times
I don't know what sort of 'nail in the coffin' information or details I can reply back to ANZ with to ensure I retain my chargeback, any advice?
I tired to look on the Ticketmaster website (the real offical reseller) but there didn't seem to be any clear policy wording I could use to throw back at them to show they have breached their (Ticketmaster's) policies by reselling tickets under different names etc.