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80 posts

Master Geek


#270475 11-May-2020 14:24
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Doesn't look like someone is having a good day! 

 

Not sure how deep this is considering card services is also down. 

 

Fingers crossed for them that it's nothing serious. 

 

 

 

 


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761 posts

Ultimate Geek


  #2481194 11-May-2020 14:34
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Yep.

 

Can't access the website at all, and Mobile App also doesn't allow you to log in

 

This posted Twitter:

 


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Uber Geek

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  #2481216 11-May-2020 14:57
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Access via the app has gone down at least once a week throughout the lockdown. Usually back within an hour.





Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

 
 
 
 


16406 posts

Uber Geek


  #2481261 11-May-2020 15:03
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Westpacs website seem to be completely dead.

 

I had problems a few days with my bank not letting me withdraw cash from an ATM. It had an error that there was a tempoariy problem and to try again later. That is something I have never experienced before. Then I also had a problem accessing online banking with another bank for half a day last week, as they had problems. I would expect these things to be really reliable. 


960 posts

Ultimate Geek


  #2481309 11-May-2020 15:09
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They're having some major problems at the moment: https://status.westpac.co.nz/

 

I can see lots of rejected transactions on our online store since lunchtime.


10421 posts

Uber Geek


  #2481310 11-May-2020 15:12
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Gosh - it's been down for hours.  Must be some Mr Robot level stuff happening - your mortgage and CC debt has been cancelled.


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Uber Geek


  #2481316 11-May-2020 15:17
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meesham:

 

They're having some major problems at the moment: https://status.westpac.co.nz/

 

I can see lots of rejected transactions on our online store since lunchtime.

 

 

 

 

It looks like they had some maintenance last night from that status page that was resolved this morning. Wonder if it is related. 


231 posts

Master Geek


  #2481451 11-May-2020 18:47
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Still down. Absolutely shocking - timing couldn't really be worse. You can't even get through to the non-banking / non-interact part of the website (westpac.co.nz). Boggles the mind.

 

In a statement they said they couldn't text their customers and that even their contact centre is down.

 

Presumably exporting a list of your customers contact details / push notification keys nightly to some external service is too hard...


 
 
 
 


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  #2481458 11-May-2020 19:16
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Not with them myself however that is a pretty big disaster for them really, Even their main website is down which does not distill much confidence in the infrastructure. 

 

Yeah sorry about that does not really cut it I would not have thought. 





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  #2481462 11-May-2020 19:36
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I am not with Westpac but work is and I got paid today around 2pm and still not in my BNZ account at 7.36pm


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Uber Geek

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  #2481463 11-May-2020 19:36
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Westpac is the governments banker as well, I've never seen an outage this big in my life.

 

Hopefully something has malfunctioned and not caused by a hacker.

 

Looks like if not fixed tomorrow, I won't get paid either, beginning prefix for account money paid from is 03....


Nate wants an iphone
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  #2481476 11-May-2020 20:05
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Website back. Internet banking still down. 

 

Interestingly Cashnav is still working but I think this be provided from a 3rd party. 





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330 posts

Ultimate Geek


  #2481506 11-May-2020 21:07
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rugrat:

 

Westpac is the governments banker as well, I've never seen an outage this big in my life.

 

Hopefully something has malfunctioned and not caused by a hacker.

 

Looks like if not fixed tomorrow, I won't get paid either, beginning prefix for account money paid from is 03....

 

 

 

 

And it was pension day today for superannuates. Extremely bad really considering our elderly are already feeling vulnerable and their payments in and out will be stuck.


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Freeview NZ

  #2481515 11-May-2020 21:20
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I am not too sure what to think of the situation, I have been a Westpac customer since 2008 and never had a major problem with them personally, any issues were sorted and dealt with, though I have been responsible for banking decisions to make sure I wasn't caught out. Westpac seems to go down once a year, not been an issue for me as it's usually fixed within an hour but this year is something different, It shouldn't be happening, where are backups to IT systems? 

 

My grandmother had an awful experience with Westpac as she had her handbag stolen during lockdown and Westpac made it hard for her to get her new cards, they sent her away at the branch because fraud and emergency cards because it's not essential. yet they are still charging her for the debt caused by the criminals. 

 

Interesting... 

 

I opened a Kiwibank account last year and will look at moving all my cash to them. Bye Bye Westpac. 





Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 

 

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Nate wants an iphone
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  #2481518 11-May-2020 21:33
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This would be up there. I do remember a few telco ones that were similar or bigger in terms of impact. 

 

There will be many folks burning the midnight oil to bring the infrastructure back online. I have every confidence that they'll be putting in mitigations avoid this from reoccurring.

 

I say this from past experiences working in a different in the trenches in a different industry.





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398 posts

Ultimate Geek


  #2481527 11-May-2020 21:45
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Benefit payments have been delayed because of this as well so you can imagine the state of their social media pages right now people are pissed.




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