As anyone can see, Telecom New Zealand doesn't generally hit it off at the right note with its customers. I think it's aware of it, because I learnt the expression "ABT Crowd" (anything but Telecom) from... Telecom.

Looking across the Tasman however, I think it's fair to say that Telecom isn't unique. Telstra doesn't appear to be very well-liked in Australia.

My friends in Denmark tell me Tele Danmark or TDC gets up their noses, and in Germany, Deutsche Telekom can hardly be described as popular.

Is there an incumbent anywhere that is though?