Strange issue - emails not being received from govt / council senders

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steve98

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#288584 10-Jul-2021 14:05

Hi All

My father has a @hotmail.com address and when people from the Waimakariri Council send things to him they are not received. I checked for any rules that might be causing this and there are none. Other emails are received fine. So I set him up with a @gmail.com address and the same issue applies. In the end I had the council email me at my @icloud.com address, which I received fine, and which I then forwarded to him, and which he then received fine. I know that the council have his correct email addresses as they CC'd them into the email they sent to me.

Now, we are having the same issue with emails coming from Canterbury District Healthboard.

I'm starting to wonder whether govt / council bodies have issues sending things to hotmail or gmail addresses?

Any ideas?

freitasm

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#2742131 10-Jul-2021 14:19

Perhaps these councils/entities have badly configured emails settings - SPF, DMARC, DKIM and bad IP addresses in general? Perhaps contact them to have it investigated from their side?

zocster

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#2742135 10-Jul-2021 14:26

Not received at all or went to junk?

Andy Ghozali Geekzone Member	E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
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steve98

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#2742145 10-Jul-2021 15:04

freitasm:
Perhaps these councils/entities have badly configured emails settings - SPF, DMARC, DKIM and bad IP addresses in general? Perhaps contact them to have it investigated from their side?

Any thoughts on how you’d get through to the right people?

steve98

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#2742146 10-Jul-2021 15:04

zocster:
Not received at all or went to junk?

Not received at all. Checked junk.

freitasm

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#2742154 10-Jul-2021 15:35

steve98:
freitasm:

Perhaps these councils/entities have badly configured emails settings - SPF, DMARC, DKIM and bad IP addresses in general? Perhaps contact them to have it investigated from their side?

Any thoughts on how you’d get through to the right people?

No idea sorry. Might have to call and ask people to pass your call on...

zocster

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#2742186 10-Jul-2021 16:41

https://mxtoolbox.com/SuperTool.aspx?action=mx%3acdhb.govt.nz&run=toolpage

@freitasm could be right.

Andy Ghozali Geekzone Member	E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
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steve98

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#2742201 10-Jul-2021 17:05

zocster:

https://mxtoolbox.com/SuperTool.aspx?action=mx%3acdhb.govt.nz&run=toolpage

@freitasm could be right.

Can you explain a bit about what we're looking at here? The domains the emails are coming from are wmk.govt.nz and cdhb.health.nz.

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freitasm

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#2742207 10-Jul-2021 17:09

If DMARC, SPF, DKIM records don't exist or are wrong then receiving servers are in their right to ignore the emails as possible spam.

zocster

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#2742208 10-Jul-2021 17:10

Apologies latest cdhb email hitting my Gmail came from a cdhb.health.nz seems to tick the boxes. None the less it should still deliver your email, even to spam.

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jarledb

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#2742214 10-Jul-2021 17:21

If someone at the Canterbury District Healthboard are trying to send their email through their regular ISP they will probably have problems.

Their DNS is set up with SPF that only allow their mail servers to send email.

cdhb.govt.nz text = "v=spf1 ip4:159.117.1.62 ip4:159.117.1.63 mx -all"
cdhb.govt.nz text = "v=DMARC1; p=none; rua=mailto:ISEmailTeam@cdhb.govt.nz; adkim=r; aspf=r; pct=5; sp=none"

I would expect emails to be blocked before the spam folder if they are coming from any other server than the one set up for MX and those 2 ip-addresses.

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