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Forums › New Zealand Broadband › Compass Communications Fail
cisconz

cisconz
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#28886 15-Dec-2008 12:05
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One of my clients just got this bill.
They have never been a Compass Customer




Hmmmm

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mushion22
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  #184220 15-Dec-2008 12:11
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Not a bad business model...



freitasm
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#184224 15-Dec-2008 12:23
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Note that the bulk of it is "Invoice print fee"...

Seriously, is this coming from Compass? Could it be a scam, someone trying to get people to pay fake invoices into the scammer account?




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brentbart
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  #184227 15-Dec-2008 12:36
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I've seen this sort of thing years ago when I was doing AR, we got all these random invoices with charges like this on them.

Contacted the companies in question to ask about it and lo & behold, wasn't their bank account or their invoice. Was a small figure that I would imagine a lot of companies might just pay.

Management reported it to the Police, not sure if anything ever came out of that.



cisconz

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  #184234 15-Dec-2008 12:56
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freitasm: Note that the bulk of it is "Invoice print fee"...

Seriously, is this coming from Compass? Could it be a scam, someone trying to get people to pay fake invoices into the scammer account?


I rang and confirmed with Compass, they admitted the mistake and will credit the account.




Hmmmm

raytaylor
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  #186105 25-Dec-2008 23:34
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Wow

really? Their mistake?

I was trying to call them during an outage the other day and their phone system lets you go on hold for 10 mins and then tells you to call back later and hangs up on you. Another fail.




Ray Taylor

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cisconz

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  #186219 26-Dec-2008 23:10
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I recorded the conversation just incase.




Hmmmm

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raytaylor
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  #186280 27-Dec-2008 17:45
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cisconz: I recorded the conversation just incase.


Post it on youtube - I really, really wanna hear this




Ray Taylor

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cisconz

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  #186358 28-Dec-2008 11:56
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Attached here

I have taken the hold time out and deleted the invoice numbers etc.

File is 3 mins long and 3.1 mb




Hmmmm

raytaylor
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  #186554 29-Dec-2008 18:32
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wow.




Ray Taylor

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jfnz
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  #186577 29-Dec-2008 21:00

That IVR sounds frustrating, and their customer service sounded rather average.
I was also surprised he wasn't more apologetic considering it was a rather large cock-up by them.




Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.

kfella2000
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#186768 30-Dec-2008 23:34
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That has definately got to be a nominee for the wally of the year award. I wonder how much it cost for them to send that as you take the paper, the ink, the envelope and postage into account and then send it to a non existant customer. The part I will go wow at is the prompt payment discount of 4c if paid by the 20th. Laughing

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