Hey looking to move to woosh after big time ends

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jwinters

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#63367 25-Jun-2010 10:17

Hey im in auckland looking to move to woosh from big time was just wondering how the service is going for people already on the $109 45 GB plan on the wired plan

Thanks keen for any reviews or info you may have

freitasm

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#345131 25-Jun-2010 10:21

Really? Serious? I never heard/read anything good about Woosh...

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jwinters

13 posts

Geek

#345399 25-Jun-2010 22:01

yeah ive herd the same thing was kinda hoping sum1 had sum good news oh well may have to keep shopping around hopefully can find better plans for the same price

Thanks for the heads up

nakedmolerat

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#345416 25-Jun-2010 23:07

jwinters: Hey im in auckland looking to move to woosh from big time was just wondering how the service is going for people already on the $109 45 GB plan on the wired plan

Thanks keen for any reviews or info you may have

if u move to woosh wireless, i can guarantee that your total usage hardly reach 10GB a month. that woosh, is nothing but trouble. worst customer service, bad product, such a mess. 3-4 years back, they offer $1 down for me to try within 30 days. i called them after 2 weeks to cancel the account. loading geekzone with woosh wireless at that time can literally take 2-3mins to complete! the deal was they will not charge my credit card. 2 months later, my credit card was charged for 2 months service. took 5-6months before i got my money back. my suggestion, get naked DSL from snap / xnet / slingshot etc

michaelmurfy

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#345426 25-Jun-2010 23:53

The Snap Master Plan is about the same price (except you pay phone on top of it) - http://www.snap.net.nz

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byteshertz

8 posts

Wannabe Geek

#346831 1-Jul-2010 02:11

I am currently with woosh on ADSL2.

Here is my attempt to give an unbiased view since this company is getting slammed alot:

Pro's

Price for data (When compared to others in NZ - still expensive compared to rest of world)

General Speed: I dont know about others but i get about 10mbps usually right now its early morning and off peak and I am getting 12.58mbps/560kbps up so I definetly can not complain about speed - however it must be noted that speed is not much use if it can not effectively be used for the most common uses: Torrent's / streaming video

Con's

Customer service: Not 24/7 - most are these days, most people I have dealt with are robot's and do not actually understand anything they are doing they just follow proceedure - this is very typical of most companies and in their defence I have worked for alot of ISP's so I don't buy the usual broad answers that are given to buy more time to get educated or get rid of the customer.

Latency: In fairness I am based all the way down in Queenstown - I have noticed crazy latency even after requesting interleaving be disabled - my ping tests show national traffic ranges from 80 - 130ms, international to sydney i get anywhere from 90ms to 600ms. This is on multiple computers with clean O/S installations. VOIP IS A NO GO

Horrible shaping: Torrents get as low as 35 kbps at times which can last all day but magically jumps up dead on midnight (bit strange because from my understanding wooh's cut over time is 1am - but did notice 'my account' went unavailable due to 'maintenance' at this same time indicating this is on their end)

- When shaping occurs it often effects services such as youtube too

Current result from Glasnost test as I write this (this is when it is good speeds):

Your ISP appears to rate limit uploads on port 53527. In our tests, uploads on port 6881 achieved up to 153 Kbps while uploads on port 53527 achieved up to 332 Kbps.

Conclusion:

Would recommend for light users

Would advise caution to gamers as I am not sure if other ISP's would have same latency

Would advise anyone who downloads torrents to stay clear as I am pretty certain the shaping of ports is effecting other services such as video streaming (buffering takes forever, tested multiple PC's) but this could be caused also by the latency.

I will run another Glasnost test tomorrow once my torrent's are being heavily shaped again and report back.

TO WOOSH (I know you are watching): Your pricing is comparitively great, stop cost cutting so much corners around bandwidth purchasing - i would understand if the plans were still unlimited but now they are not STOP SHAPPING! It is unfair and very misleading to offer broadband 'as fast as your line can go' and then put limitations on - if a customer is on a big plan let them get the service they pay for.
And lastly - i leave this off my main report for your sake: Educate your CSR's that when someone wishes to have their credit card details removed from your system they have every right to.

byteshertz

8 posts

Wannabe Geek

#347007 1-Jul-2010 15:01

Ok I am capped today as I didnt realise my data does not come through until midnight tonight :( - Called customer service because this modem they have supplied me freezes every a least twice a day, which is not good enough as I need to access me computer remotely and cant be running home to reset the modem twice a day - REMOTE ACCESS IS ALSO SHOCKING because woosh shapes the upload.

My attempt to give woosh a fair view is looking to be in vain because every corner i turn they seem to be cutting costs resulting in big wastes of my time and if they had it their way would cost me too.

I have given up speaking to their uneducated and untrained CSRs caused by COST CUTTING!
Who there are obviously not enough of due to wait times caused by COST CUTTING!
I want to talk to them about my horrible packet shaping caused by COST CUTTING!
and a cheap pos modem (cost me $70!) I recieved thanks to their COST CUTTING!
that is faulty. I have sent them an email - but they never seem to answer my emails probably due to COST CUTTING! Hmm anyone else seeing a pattern here?

Yes folks I changed my view - DONT GO TO WOOSH UNLESS YOU CAN AFFORD TO PUT UP WITH HEAVY COST CUTTING AT YOUR SERVICES EXPENSE!

I am cancelling my contract as we speak - these guys also dont understand what the consumer guarantees act is and that it has more power than their flimsy company policies.

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jwinters

13 posts

Geek

#347081 1-Jul-2010 19:46

Thanks guys for the feedback yeah it sounds most definitely that Woosh will not be getting my business

Thanks again you guys probably saved me alot time and definitely money cheers

nate

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#347444 3-Jul-2010 00:21

byteshertz: Ok I am capped today as I didnt realise my data does not come through until midnight tonight :(

PLEASE DON'T TYPE ALL IN CAPITALS AS IT'S ANNOYING TO READ AND ALSO AGAINST THE FUGS

Ambushed

27 posts

Geek

#348199 5-Jul-2010 21:23

Orcon? www.orcon.net.nz, check out their plans.

I am on one of their LLU ADSL2+ exchanges and I get speeds up to 16mb/s, I find their customer service very good as well.

byteshertz

8 posts

Wannabe Geek

#348255 6-Jul-2010 03:57

Yeah Ill be off to Orcon - they were great before I went oversea's and came back.
To the MOD I appologise I did not read the FUGS - if i read every little term and condition that is thrown me in life i would never get to use any of the services they are for.
I appologise for capping my letters in places - but your formatting system has limited options and I wanted to stress some points without making it annoying to the reader by having bolded and underlined text throughout the post. I find it funny you FUGers take capital letters so seriously - it's not like my whole post was

ALL CAPITALS

like yours. But I do appologise for my title and not givin a FUG

byteshertz

8 posts

Wannabe Geek

#348327 6-Jul-2010 10:46

Dear Woosh/David

I appologise I missed your calls yesterday, I have attempted to call back today but I am just recieving a repeating high call volume message and have decided it is probably best for all correspondence to remain in writting - I have copied in previous email history so we have an accurate record of what has been said, please keep this when replying.

I am disputing the cancellation fee that woosh intends to charge me for an early termination of contract which is a result of the standard of service I have been recieving.

I have raised issue regarding latency and the severity of shaping on a service that was sold to me as being 'as fast as the line can handle'.

I have also raised the issue of a faulty modem (freezing - unable to be reached via ping request).

Either way at the end of this month I want my internet disconnected. I want all credit card details removed from your system - any future charges will be considered theft.

I will not be paying your disconnection fee or any internet that I have not already paid for - if woosh wishes to dispute this with me woosh is more than welcome to take me to court - any debt collectors you send will simply be shown i have raised concerns about the legitamacy of the charges under the consumer guarantees act 1993 and woosh is simply refering me to their terms and conditions which does not address the issues I am raising.

I am talking about law not company policy and contract terms. As stated previously via phone I have worked in the legal and technical side of telecommunications for many years and know when I am being taken advantage of and when a company is treating their own terms and conditions as law.

I signed up with you, I recieved a service that was not suitable for what it's intended use was - this is not caused by any technical limitations of the technology it is caused by your companies policies. I requested this service be cancelled as soon as my first month ended - you will see throughout my first month I was trying to resolve latency issues and even resorted to requestng interleaving be disabled. I also would have cancelled earlier but wanted to make sure I got my monies worth because as David reconfirmed to me you charge prorata - surely these are clear signs that as a consumer the service is not meeting it's intended purpose.

I find it appauling that any company could treat any customer this way - I am lucky i know my rights and understand your double speak legalese and technical jargon - the average customer would be trapped and unable to defend themselves.

I find it totally shortsighted of woosh to take such a hardline approach with a customer that is obviously dissatisfied with the quality of service - Now you are going to lose 2 services from a customer as opposed to 1 and lose many prospective customers I will be sure to share my experience with my online communities.

Time to rethink your policies and what is important!

Here's a hint: LAW, CUSTOMER RAPORT, GREED, T &C - in that order.