Broadband Infrastructure Issue ' Is there anything I can do?

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#759073 10-Feb-2013 17:23

johnr: Request to be moved to the wholesale network

Tried multiple times but they wouldn't do it. The various techs (not Tier 1) said regardless of Red or Wholesale I'll still have the issue.

c3rn

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#759074 10-Feb-2013 17:28

sbiddle:
So you're connected to the exchange, nothing to do with your issue is related to a cabinet in any way.

What is the wiring like in your apartment? How many jackpoints do you have and how are things connected?

You could ask Vodafone do perform testing in SPM and post your bit loading graph here.

Yeah they said "cabinet" but like someone else posted, they probably used that word out of habit.

Have two jack points, with modem connected to one and the other empty. Tried modem in other jackpoint - slow speeds exacerbated by Wifi speeds reduced due to walls.

Apartment building relatively modern (circa 2000/2001) but other than that wouldn't have a clue on the condition of the wiring.

Don't know what an "SPM" is. If I were to ask VF would they do it and send me a bit loading graph?

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#759113 10-Feb-2013 18:44

You really need to find where the wiring enters your apartment or what jackpoint is first and complete a full isolation test from there. You could easily have wiring in your apartment causing the issue, and have no way of eliminating it except for this.

c3rn

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#759299 11-Feb-2013 08:26

sbiddle: You really need to find where the wiring enters your apartment or what jackpoint is first and complete a full isolation test from there. You could easily have wiring in your apartment causing the issue, and have no way of eliminating it except for this.

While I agree internal wiring cannot be ruled out as affecting broadband speeds, VF have said it's an equipment fault at their/Chorus's end. I assume they're correct and it's not immediately an issue with my premises.

tudorale

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#759306 11-Feb-2013 08:53

Hi there,

Would you be able to please PM me your VF customer number and/or telephone number? I will have a look into this for you and at least clarify what the situation is.

-Alex

c3rn

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#759310 11-Feb-2013 09:00

tudorale: Hi there,

Would you be able to please PM me your VF customer number and/or telephone number? I will have a look into this for you and at least clarify what the situation is.

-Alex

Sent. Thanks.

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tudorale

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#759352 11-Feb-2013 10:46

Thank you for forwarding me your details.

I've had a look into this case, it appears that although you receive service directly from the exchange, your line connects through to a passive cabinet first (A cabinet that simply splits the cable coming from the exchange to smaller cables). The Chorus tech dispatched to investigate the low sync rates pointed out that there is a known problem with the cable that feeds that passive cabinet.

At the time we did request confirmation from Chorus who advised it is indeed a known problem for which they do not presently have an ETR. The infrastructure needs to be upgraded in order to rectify this - unfortunately it's one of those cases where it would be very costly to do so and I imagine it would also involve some civil work through the Auckland CBD.

In the mean time we can test how your line handles different profiles and see if we can squeeze a bit more speed out of it - please note that this is a long shot. If you are keen for us to try this, please let me know when would be a convenient time for you as this will involve your connection being reset a couple of times.

I apologize there isn't much else we can do concerning this situation.

-Alex

c3rn

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#759372 11-Feb-2013 10:58

Thanks for confirming the issue Alex and for the additional info. That's the reason I didn't post this in the VF forums as I knew it was a Chorus issue.

Have already been through the process of changing profiles to no avail unfortunately.

So back to my original question: Is there anything at all I can do to get Chorus to fork out some money and upgrade this cable? Or do I have to wait 18+ months till Fibre?

Like I originally said, surely <4mbps isn't acceptable to Chorus when you're in the middle of Auckland?

networkn

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#759376 11-Feb-2013 11:22

brad_p: Thanks for confirming the issue Alex and for the additional info. That's the reason I didn't post this in the VF forums as I knew it was a Chorus issue.

Have already been through the process of changing profiles to no avail unfortunately.

So back to my original question: Is there anything at all I can do to get Chorus to fork out some money and upgrade this cable? Or do I have to wait 18+ months till Fibre?

Like I originally said, surely

Did Chorus come onsite? I'd be interested if Chorus tested your speed at the demarc of your building.

c3rn

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#759447 11-Feb-2013 13:06

networkn:
Did Chorus come onsite? I'd be interested if Chorus tested your speed at the demarc of your building.

They did come on site but only when I couldn't connect at all. A tech didn't come for the speed issue. I did ask VF to send someone but they wouldn't - i'm sure they had a good reason for this though?

tudorale

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#759479 11-Feb-2013 13:36

networkn:
brad_p: Thanks for confirming the issue Alex and for the additional info. That's the reason I didn't post this in the VF forums as I knew it was a Chorus issue.

Have already been through the process of changing profiles to no avail unfortunately.

So back to my original question: Is there anything at all I can do to get Chorus to fork out some money and upgrade this cable? Or do I have to wait 18+ months till Fibre?

Like I originally said, surely

Did Chorus come onsite? I'd be interested if Chorus tested your speed at the demarc of your building.

The tech compared the reported rates (what the customer is getting on his modem) with the rates he was getting when he connected his test modem directly to that cabinet - in this case they matched up and testing at the demarc was not required.

Excerpt from the tech sign-off notes:

Field Action Complete TFD Note: feeder cable - low connect
rates/Ltok, tested 4.5m/352k @ AT/EB Cabinet. Best rates possible, known issues
with feeder cable.

-Alex

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fellaintga

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#760008 12-Feb-2013 12:23

I would petition you local MP this is ridiculous speed for where you are. I wouldn't be happy with that. I can see why they don't want to upgrade when fibre is close but come on move the fibre rollout to where the problem areas are.

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networkn

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#760048 12-Feb-2013 13:18

fellaintga: I would petition you local MP this is ridiculous speed for where you are. I wouldn't be happy with that. I can see why they don't want to upgrade when fibre is close but come on move the fibre rollout to where the problem areas are.

If the op decides to do this, please contact me as I'd like to add my voice.

c3rn

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#760053 12-Feb-2013 13:25

Don't know how much sway Nikki Kaye (Auckland MP) would have over a privately listed company.

Anyone think it's worth contacting Chorus directly first? Can only find one email address for them on their website.

Goosey

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#760090 12-Feb-2013 14:13

Funny. Your better off writting to the opposition MP Jacinda Adern (Labour). Im sure shes more likley to hassle the sitting National MP by way of some sort of debate in the chamber at a suitable time when the house meets regarding a similar topic or when the oppurtune arises !

Just remember, copper ADSL will be like having dialup modem speeds in 10 years time (and used for backup / fallback when fibre drops out etc).

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