Woosh Wireless phone getting harder to hear

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#59652 2-Feb-2007 21:34

Grant17: Thanks for explaining further Geek4me, that makes it clearer what is going on.

It sounds to me like you could be suffering from heavy packet loss i.e. many of the voice packets are not arriving at the far end of the link. This typically makes phone conversations raspy and extremely difficult to understand. It doesn't really account for the reduced volume though, that is strange. Are you sure the voice quality remains OK, even when the volume is low?

If there is increased network traffic on your base station (as evidenced by the reducing download speed), this could well be the cause of the packet loss.

If possible, you should move your equipment to another area of the city (with a different basestation) and see if you get the same results.

Alternatively try the phone late at night (after midnight) or early in the morning when internet traffic is light and see if that makes a difference.

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#59725 4-Feb-2007 11:48

adamj: My callers often don't hear me answer the phone (IE the first few seconds of sound seems to get lost). This happens with around 80% of incoming calls.

Yeah, I get that too, but wait, there's more. I still have my old Telecom number ported to my Woosh number and quite often, like nearly always, if someone calls me on the woosh number the call goes straight to my voicemail but if they call me on my Telecom number it comes through ok. I checked this with Woosh and they couldn't replicate the fault. So, Woosh is on the Newmarket exchange and the most times this fault happens is from the Ponsonby exchange, is there a clue here?
BTW, it's good to know there's a configerable Gateway I might look into that.

geek4me

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#59807 5-Feb-2007 16:46

Replacement Gateway has arrived which allows RX and TX Gain to be set remotely by Woosh. They will set them higher in the next few days (so they promise) and I'll see if it makes a difference. These settings can't be changed by the user locally.

Have tried the Gateway phone at different times of the day and it works better at quiet times but is still softer than the same phone on the TelstraClear network so pumping up the Gains should help make the phone louder on Woosh's network - this is apparently done for each user from Woosh's end.

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#60272 9-Feb-2007 15:46

Still waiting for Woosh to increase the Tx and Rx Gains for our user name. Calling them today they said they had replaced a faulty switch that Woosh thought may have caused our Gateway phone low volume problems. This has not helped so they will now increase the Rx and Tx Gains tomorrow - patience is a virtue I guess.

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#60276 9-Feb-2007 16:26

Push them hard over this, A switch is an IP device and has nothing to do whatsoever with Levels this is purely a Analogue setting

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richms

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#60303 9-Feb-2007 23:42

Switch may refer to a softswitch that is turning sip to pstn somewhere along the way, so could be that they are talking about

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#60305 10-Feb-2007 01:00

WHAT? can you Speak UP!
It's still cheap as opposed to TCL !
( I'm Still playing With MY Light pen / Digitizer why? )

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#60312 10-Feb-2007 09:16

richms: Switch may refer to a softswitch that is turning sip to pstn somewhere along the way, so could be that they are talking about

Okay the Volume levels being heard at the Customers phone are controlled at the Local CPE (Customer Premisis Equipment) or ATA (Analogue Telephone Adaptor) at this point and this point only, No where does a IP device Switch, Router Softswitch have any effect on Volume Levels on an Analogue Telephone, Volume is directly related to an Analogue Setting not IP. Most ATA's have settings to control the Level for Tx and RX levels, this appears to be the problem here.

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Andy_Walker

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#60453 11-Feb-2007 19:06

Hi Guys, I have had exactly the same problem. I get a lot of people telling me that I'm very hard to hear & quite, yet I can always hear the other party fine. So geek4me you are not the only one. I am in Mt Albert BTW & think I connect via the stationm in waterview/avondale.

Andy

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#60479 12-Feb-2007 00:13

Last time I used a mates woosh phone, it was surprisingly good for something using compression. touchtones were really dicky thru it however, but thats a frequant voip issue. I find with italk its about 75:25 towards working, the woosh phone was about 50:50

Richard rich.ms

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#60629 13-Feb-2007 09:58

Further run-around from Woosh with them now saying they need to go on site (presumably the transmitter site) to increase the Tx and Rx Gains so this will be done today or tomorrow. These are adjusted on a customer by customer basis. They are not wooshing very fast to fix the problem!

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#60643 13-Feb-2007 10:44

Well not sure what they are doing here, by the sounds of it they are setting the TX and RX levesl on the Radio, this will not help your audio on the Phone, What device is connected to your phone , is it a InnoMedia MTA3328, if so this has a setting called Voice Volume level that can be adjusted, this is the setting that controls the Actual Levesl to and From the Phone....

Current RX volume level for channel 1 = -3 dB

Current TX volume level for channel 1 = -3 dB

Current RX volume level for channel 2 = 0 dB

Current TX volume level for channel 2 = 0 dB

Please enter the channel No. for volume control (1-2) or press e to exit: 1

Please enter RX volume level (0 ~ 18) or press <CR> to exit: 6

Please enter TX volume level (0 ~ 18) or press <CR> to exit: 6

Volume control succeeds!

Current RX volume level for channel 1 = -6 dB

Current TX volume level for channel 1 = -6 dB

Current RX volume level for channel 2 = 0 dB

Current TX volume level for channel 2 = 0 dB

Please enter the channel No. for volume control (1-2) or press e to exit: e

Do you want to store the changes permanently? [y/n] y

Writing to Flash, please wait...

Writing to Flash is done successfully.

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#60675 13-Feb-2007 14:24

The device is a MTA3328-2Re. I can login via port 8801 using IE6 but do not see any options for adjusting voice volume levels you have shown. How do you get at these?

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#60679 13-Feb-2007 14:38

geek4me: The device is a MTA3328-2Re. I can login via port 8801 using IE6 but do not see any options for adjusting voice volume levels you have shown. How do you get at these?

You won't be able to, thats the problem this will be controlled by Wooosh or Hidden by them it will require an admin password to display them, these settings are the ones that control the Audio Level too and from the Telephone and is in the configuration that will be hidden from you, generally these are what they should be looking at in the first place for type of complaint, very low audio at your Telephone. What they would have to do is to adjust these settings in a configuraion file that your unit would download from them generally this is pretty easy stuff so not sure why they are doing...my advice just keep on them and ask them to change your current RX and TX volume levels on your device by 3db to see if that makes a difference.

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#60861 15-Feb-2007 10:30

Woosh finally say they have increased the Tx and Rx Gains by 3dB. (Had to call them despite their promise to call me when it was done.) This made little difference so they have increased these by another 3dB. Will see if this helps. (Gateway needs rebooting for the changes to take affect).

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