please help on broken fiber cable

Forums › New Zealand Broadband › please help on broken fiber cable

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PoHq

466 posts

Ultimate Geek

#1170350 6-Nov-2014 21:34

Moving the ONT is a major.

Good luck getting it sorted.

Cbfd

307 posts

Ultimate Geek

#1170366 6-Nov-2014 21:51

Never unplug pig tails unless you have the proper gear to put it back in :)

YJ

145 posts

Master Geek

#1170370 6-Nov-2014 21:58

It's a click, I thought its designed to plug/unplug easily. Anyway, called my ISP and will keep you guys updated. You are all awesome. I am proud of being a member in here. Good night.

k1w1k1d

1527 posts

Uber Geek

#1170374 6-Nov-2014 22:07

So the moral of the story is to make very sure that you consider all possible location options fully before deciding where to fit the ONT. Shifting it at a later date sounds like it could be expensive.

What would be the recommended procedure when redecorating?
Do you carefully pull it away from the wall, leaving everything attached, or do you contact your provider for assistance?

Zeon

3916 posts

Uber Geek

Trusted

#1170412 7-Nov-2014 00:36

Another case for structured cabling with a nice cabinet to put it!

Speedtest 2019-10-14

YJ

145 posts

Master Geek

#1170455 7-Nov-2014 08:35

k1w1k1d: So the moral of the story is to make very sure that you consider all possible location options fully before deciding where to fit the ONT. Shifting it at a later date sounds like it could be expensive.

What would be the recommended procedure when redecorating?
Do you carefully pull it away from the wall, leaving everything attached, or do you contact your provider for assistance?

structured cabling is the way to go, but i am wondering how many people actually know these stuff from the initial installation and also if the cost for structured cabling could put people off (especially for the old house).

chevrolux

4962 posts

Uber Geek
Inactive user

#1170533 7-Nov-2014 09:37

YJ: It's a click, I thought its designed to plug/unplug easily. Anyway, called my ISP and will keep you guys updated. You are all awesome. I am proud of being a member in here. Good night.

It is under a screwed on protector cap. Not exactly 'easily unplugged'. You would of needed to remove the ONT from the backmount and then remove the cap and then plug the fibre.

Good to hear it is getting sorted. I bet the CSR freaked out when you explained the situation! Must be one of the first.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

YJ

145 posts

Master Geek

#1170576 7-Nov-2014 10:11

chevrolux:
YJ: It's a click, I thought its designed to plug/unplug easily. Anyway, called my ISP and will keep you guys updated. You are all awesome. I am proud of being a member in here. Good night.

It is under a screwed on protector cap. Not exactly 'easily unplugged'. You would of needed to remove the ONT from the backmount and then remove the cap and then plug the fibre.

Good to hear it is getting sorted. I bet the CSR freaked out when you explained the situation! Must be one of the first.

For my understanding, there is no screw on protector cap, you can slide open the cap/cover, then unplug the yellow cable, similar as the ethernet cable with the latch, you can hear the click. like other people said, I have been told I am not the first one done it, someone from Chorus scheduled to come to my place today, the only thing i have to do is probably is that waiting for the bill and pray it is not too much.

wired

187 posts

Master Geek

#1172144 10-Nov-2014 12:10

The difference with fibre is that when you unplug it, before you plug it back in you are meant to look at both ends with a microscope to see if it is dirty and then clean it if required with special gear.

You should just unplug it and plug it back in again though a lot of people do. Lots of people treat fibre connectors like copper connectors and then wonder why the service degrades and they get CRC errors etc.

chevrolux

4962 posts

Uber Geek
Inactive user

#1172494 10-Nov-2014 22:44

YJ:
chevrolux:
YJ: It's a click, I thought its designed to plug/unplug easily. Anyway, called my ISP and will keep you guys updated. You are all awesome. I am proud of being a member in here. Good night.

It is under a screwed on protector cap. Not exactly 'easily unplugged'. You would of needed to remove the ONT from the backmount and then remove the cap and then plug the fibre.

Good to hear it is getting sorted. I bet the CSR freaked out when you explained the situation! Must be one of the first.

For my understanding, there is no screw on protector cap, you can slide open the cap/cover, then unplug the yellow cable, similar as the ethernet cable with the latch, you can hear the click. like other people said, I have been told I am not the first one done it, someone from Chorus scheduled to come to my place today, the only thing i have to do is probably is that waiting for the bill and pray it is not too much. .

That means that installers are being lazy and not putting the locking screw in. There is 100% a locking screw for the fibre cap.

YJ

145 posts

Master Geek

#1172583 11-Nov-2014 08:04

chevrolux:
YJ:
chevrolux:
YJ: It's a click, I thought its designed to plug/unplug easily. Anyway, called my ISP and will keep you guys updated. You are all awesome. I am proud of being a member in here. Good night.

It is under a screwed on protector cap. Not exactly 'easily unplugged'. You would of needed to remove the ONT from the backmount and then remove the cap and then plug the fibre.

Good to hear it is getting sorted. I bet the CSR freaked out when you explained the situation! Must be one of the first.

For my understanding, there is no screw on protector cap, you can slide open the cap/cover, then unplug the yellow cable, similar as the ethernet cable with the latch, you can hear the click. like other people said, I have been told I am not the first one done it, someone from Chorus scheduled to come to my place today, the only thing i have to do is probably is that waiting for the bill and pray it is not too much. .

That means that installers are being lazy and not putting the locking screw in. There is 100% a locking screw for the fibre cap.

The wiring problem(as shown in the picture link) has been fixed and took two half an hour for two people( including the time to get the tool, one guy came first and waited the equipment to arrive). I am happy now, the fact is the cap is still not locked if you are right. still not quite sure how much I will get billed.

dpf81

58 posts

Master Geek

#1173574 12-Nov-2014 13:44

damn, well now i know not to ever touch mine :)

can see it being a bit of a pain when wanting to repaint walls etc, although i guess you could take the ONT off the wall without unplugging the fibre

pjamieson

441 posts

Ultimate Geek

Trusted

Chorus

#1177001 16-Nov-2014 20:30

YJ:
chevrolux:
YJ: It's a click, I thought its designed to plug/unplug easily. Anyway, called my ISP and will keep you guys updated. You are all awesome. I am proud of being a member in here. Good night.

It is under a screwed on protector cap. Not exactly 'easily unplugged'. You would of needed to remove the ONT from the backmount and then remove the cap and then plug the fibre.

Good to hear it is getting sorted. I bet the CSR freaked out when you explained the situation! Must be one of the first.

For my understanding, there is no screw on protector cap, you can slide open the cap/cover, then unplug the yellow cable, similar as the ethernet cable with the latch, you can hear the click. like other people said, I have been told I am not the first one done it, someone from Chorus scheduled to come to my place today, the only thing i have to do is probably is that waiting for the bill and pray it is not too much. .

You could probably do the same thing with your power board, but would you really try and move that by pulling all the wires around, or would you call the power company to do it?

toejam316

1466 posts

Uber Geek

Trusted

Lifetime subscriber

#1177010 16-Nov-2014 20:51

pjamieson:
YJ:
chevrolux:
YJ: It's a click, I thought its designed to plug/unplug easily. Anyway, called my ISP and will keep you guys updated. You are all awesome. I am proud of being a member in here. Good night.

It is under a screwed on protector cap. Not exactly 'easily unplugged'. You would of needed to remove the ONT from the backmount and then remove the cap and then plug the fibre.

Good to hear it is getting sorted. I bet the CSR freaked out when you explained the situation! Must be one of the first.

For my understanding, there is no screw on protector cap, you can slide open the cap/cover, then unplug the yellow cable, similar as the ethernet cable with the latch, you can hear the click. like other people said, I have been told I am not the first one done it, someone from Chorus scheduled to come to my place today, the only thing i have to do is probably is that waiting for the bill and pray it is not too much. .

You could probably do the same thing with your power board, but would you really try and move that by pulling all the wires around, or would you call the power company to do it?

Unfortunately with telecommunications, even though it's more complex, it has less "stingy" in it, so people are more prone to having a fiddle with it and making a big problem instead of calling someone and having no problems.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

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