UFB Install Process

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3181 posts

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#1388072 15-Sep-2015 18:15

Chorus map says by June 2017 if looking at the colour on map. Text says gig upgrade by October 2015.

They finished laying cables covering all the trenches etc in early August....

Hoping for text date, but fearing its the map date and will be done in April next year. 😋

A.

scuwp

3885 posts

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#1388078 15-Sep-2015 18:33

afe66: Chorus map says by June 2017 if looking at the colour on map. Text says gig upgrade by October 2015.

They finished laying cables covering all the trenches etc in early August....

Hoping for text date, but fearing its the map date and will be done in April next year. 😋

A.

In our neighborhood it was a further 6 - 8 months before the cables were active and available from this point.

Lazy is such an ugly word, I prefer to call it selective participation

InstallerUFB

840 posts

Ultimate Geek

#1388287 15-Sep-2015 22:49

asjohnstone: Can someone give me a idea of the flow of how this is supposed to happen.

After wasting months in consenting hell, I finally get it approved.

I came home on Friday to find Fibre ran down my neighbors fence and trunked to just outside my garage next to the existing telecom demarc.

No discussions at all about this, it just happened.

Today I get a phone from Chorus telling me that someone needs to come and do a site survey and work out how the fibre is going to be run, I tell them it's already been done and they say it's impossible with a form being signed.

It's clearly messed up, can someone give me a timeline of how this should work ?

Back to the orign of the thred

I work for an Install Contracting Company as an Installer/ Feild Tech Support on the Chorus UFB project.

- Your original consenting would have been for a ROW I gather ? - This would have been so that a pathway could be built down the ROW for you and your neighbours ( depending on the type of fibre networking in your area and or the number of Houses up the ROW it would either be conventional ducting/conduit or microduct - or a combination of both - above or below ground to a suitable point into which it could be extened into your property.

I gather from your description that they have brought microducting up the fence and then instead of stopping on the boundary have continued it over to your House - this may have been done like this so that it didnt need to be joined but is a continuous pathway from the Roadway.

There is no fibre in it yet.

Now that the ROW build has been completed by a Chorus network build contractor - the install request has now been sent on to the actual install contractors (in some cases the build contractor and the install contractor are from the same company but different devisions)

- It would have been a Customer Service Rep from the install contractor's despatch office that would have rung you, with regard to arrangeing a scope visit to work out the and details of where the fibre is to be finaly run around and in your house. At these scope visits the details are confirmed on what actions are taken to do the install with a 'consent to install' form signed off by the end customer - Without this form signed off the installers will not run the actual fibre.

Aredwood

3885 posts

Uber Geek

#1388314 16-Sep-2015 02:10

In my own case the street build took longer than expected as they encountered some problems. So they had to redesign the fibre for the whole street again. And left all the holes open while they did that. After all the visible works were done it was another 3 months for things like checking the build and running fibre between the roadside splitters and the exchange. And when my area got marked as "done" I requested an install. And the installers just showed up and ran the new microduct to my house. They installed it in the Telecom era green conduit so no complaints from me. It was just lucky that 1 of the flatmates was at home so they phoned me and I was able to race home. It was only when they came back to do the inside part that I was asked to sign any forms. At the time I thought It was all normal.

But overall Im still happy, As it meant that it only took a week between ordering fibre. And having it all installed and working. So someone has has done a cost / benefit comparison. And concluded that faster and cheaper installs outweighs having more complaints. Since it makes the average install time figure lower. As well as saving money.

asjohnstone

76 posts

Master Geek

#1388368 16-Sep-2015 08:59

InstallerUFB:
asjohnstone: Can someone give me a idea of the flow of how this is supposed to happen.

After wasting months in consenting hell, I finally get it approved.

I came home on Friday to find Fibre ran down my neighbors fence and trunked to just outside my garage next to the existing telecom demarc.

No discussions at all about this, it just happened.

Today I get a phone from Chorus telling me that someone needs to come and do a site survey and work out how the fibre is going to be run, I tell them it's already been done and they say it's impossible with a form being signed.

It's clearly messed up, can someone give me a timeline of how this should work ?

Back to the orign of the thred

I work for an Install Contracting Company as an Installer/ Feild Tech Support on the Chorus UFB project.

- Your original consenting would have been for a ROW I gather ? - This would have been so that a pathway could be built down the ROW for you and your neighbours ( depending on the type of fibre networking in your area and or the number of Houses up the ROW it would either be conventional ducting/conduit or microduct - or a combination of both - above or below ground to a suitable point into which it could be extened into your property.

I gather from your description that they have brought microducting up the fence and then instead of stopping on the boundary have continued it over to your House - this may have been done like this so that it didnt need to be joined but is a continuous pathway from the Roadway.

There is no fibre in it yet.

Now that the ROW build has been completed by a Chorus network build contractor - the install request has now been sent on to the actual install contractors (in some cases the build contractor and the install contractor are from the same company but different devisions)

- It would have been a Customer Service Rep from the install contractor's despatch office that would have rung you, with regard to arrangeing a scope visit to work out the and details of where the fibre is to be finaly run around and in your house. At these scope visits the details are confirmed on what actions are taken to do the install with a 'consent to install' form signed off by the end customer - Without this form signed off the installers will not run the actual fibre.

So this is microducting and there isn't fibre in this ?

InstallerUFB

840 posts

Ultimate Geek

#1388717 16-Sep-2015 21:09

asjohnstone: So this is microducting and there isn't fibre in this ?

Correct - its the microducting known as ruggedised ribbonet - its a small green 5mm tube that has a 3.5mm hole up the middle. This in tern has a black hard poly outer covering. In between there are strands of copper clad steel for added strenth and for locating when it is buried.

There will be no fibre untill it is required then a multicored fibre (nominaly 2 core for a standard connection) is 'blown' (pushed- assisted by compressed air) down the iner tube from a common terminating point to the end termination point. If at some stage the fibre/Microduct gets damaged, the duct is repaired and the damaged fibre is blown out and a new fibre is blown in.

Nil Einne

469 posts

Ultimate Geek

#1392375 23-Sep-2015 01:44

scuwp:

In our neighborhood it was a further 6 - 8 months before the cables were active and available from this point.

Since this thread hasn't had an update for a few days hopefully it's okay if I continue this OT discussion slightly. Wow that's quite a long time. They've just started installing fibre where I live, to be finished in November according to the letter and notice on my street. I was thinking that might mean if I'm really luckly, it'll be available by end of year, or more likely January. But seems could be potentially be a fair amount longer. (Chorus site says May 2016.)

Then again, I'm not sure I want to use Spark for my UFB, and I'm on a contract with them for VDSL until March/ And while perhaps I could convince them to move me without extending my contract, their contract free install fo UFB is the same price as cancelling the UFB contract, so doesn't make much sense to use that. Although if it were available, probably will start process in February or even January anyway, and then await the possible horror of contractors installing stuff in the wrong place or whatever else.

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scuwp

3885 posts

Uber Geek

#1392424 23-Sep-2015 07:48

Nil Einne:
scuwp:

In our neighborhood it was a further 6 - 8 months before the cables were active and available from this point.

Since this thread hasn't had an update for a few days hopefully it's okay if I continue this OT discussion slightly. Wow that's quite a long time. They've just started installing fibre where I live, to be finished in November according to the letter and notice on my street. I was thinking that might mean if I'm really luckly, it'll be available by end of year, or more likely January. But seems could be potentially be a fair amount longer. (Chorus site says May 2016.)

I may stand corrected but my understanding is when they dig up the street they are not actually installing 'fibre', they are only installing the conduit network to carry the fibre. Hence while the pipes may be running past your letterbox, there is nothing in them yet.

Lazy is such an ugly word, I prefer to call it selective participation

turb

881 posts

Ultimate Geek

#1392735 23-Sep-2015 14:53

I'm not sure how the buried system works, but I think we have actual fibre in the conduit strung along the power poles in our street. Most of the poles have black boxes that the fibre conduit goes in and out of. When it is installed, fibre is run from the nearest black box to your house.

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Linuxluver

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#1392942 23-Sep-2015 18:05

wasabi2k: From my experience:
Someone comes onsite and meets you, talks about where you want it to end up, discuss options. Come up with a plan that you agree to.
Another person comes to do the outside work - finishes when Fibre is run to the outside box.
Another person comes to do the inside work, install the white Chorus box inside and hook up router.

Can be several days/weeks between each (mine was only a few days each).

Sounds like someone skipped step 1?

LOL! - I'm going through the same process: trying to get Spark to run fibre to my house.

They followed none of these steps.

It gets worse. I have actually already done the ducting from my house to the footpath. I did this last month (aside: when I had to get my water connection re-located due to a $3550 / month leak that no one could find because it ran across several properties and my water connection had been built over).

Now Chorus say they need consent. Consent to do what? I already have ducting installed, running from under my house right to the footpath at the end of the drive. The fibre is on the light post 3 metres away from my ducting.

Spark explained - in writing - to Chorus the ducting was already there.

Chorus appears to have taken no notice at all and cancelled the order because they couldn't get consent to dig from a neighbour.

IT DOESN'T NEED CONSENT. THERE IS NO DIGGING!

But try and talk to Chorus.....not possible.

Just one more way the fad for outsourcing everything to "partners" is a broken model. Since......forever.

I'm calling Chorus tomorrow to see if I can find anyone awake with your eyes open and brain engaged. THERE IS NO DIGGING! Just blow the fibre up my duct and it's done.

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Jase2985

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#1392955 23-Sep-2015 18:39

Linuxluver:
LOL! - I'm going through the same process: trying to get Spark to run fibre to my house.

spark dont run the fibre, your local LFC does spark just provide a service that used said fibre

Linuxluver

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#1393002 23-Sep-2015 19:25

Jase2985:
Linuxluver:
LOL! - I'm going through the same process: trying to get Spark to run fibre to my house.

spark dont run the fibre, your local LFC does spark just provide a service that used said fibre

Understood. But Spark are the only people you can talk to as Chorus are MIA as far as talking to the end user is concerned.

They (Chorus) cancelled my order because they say they couldn't get consent....which they somehow failed to get a between the 10th and 14th of September.... and two of those 4 days were Saturday and Sunday.

I just don't believe they even tried. The Spark person said Chorus may have a rejection on file....except the people in the relevant flats have all rolled over in the past 4 months so it can't possibly be the same people. But a rejection is only supposed to last 120 days.....but I'm one of the people, so the last time anyone actually contacted me was about 8 months ago....and I gave consent.

There was no site meeting and Chorus didn't appear to acknowledge the ducting they need is already there.....from the council footpath to my house.

It's a borked process. Designed to let people go home early on Friday.

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Jase2985

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#1393072 23-Sep-2015 20:55

yes it is but its not your ISP's problem, its a RMA/Government problem, which chorus has to follow. it does suck a fat one, but thats how it is at the moment

you could go see your neighbors and get their consent on the proper form, which would speed things up

InstallerUFB

840 posts

Ultimate Geek

#1393188 24-Sep-2015 06:12

Linuxluver: <snip> Now Chorus say they need consent. Consent to do what? I already have ducting installed, running from under my house right to the footpath at the end of the drive. The fibre is on the light post 3 metres away from my ducting.

Spark explained - in writing - to Chorus the ducting was already there.

Chorus appears to have taken no notice at all and cancelled the order because they couldn't get consent to dig from a neighbour.

IT DOESN'T NEED CONSENT. THERE IS NO DIGGING!

But try and talk to Chorus.....not possible. <snip>

Existing duct or not the LFC (in this case chorus) still need consent (under the RMA conditions for the UFB network install) from the property owners to install a network in that duct in/on property - even if it doesnt need to be dug up or not . If your neighbours did respond to the consent requests from Chorus's consent team - then may be talking to the neigbour would be the way to go

sbiddle

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#1393199 24-Sep-2015 07:22

Nil Einne:
scuwp:

In our neighborhood it was a further 6 - 8 months before the cables were active and available from this point.

Since this thread hasn't had an update for a few days hopefully it's okay if I continue this OT discussion slightly. Wow that's quite a long time. They've just started installing fibre where I live, to be finished in November according to the letter and notice on my street. I was thinking that might mean if I'm really luckly, it'll be available by end of year, or more likely January. But seems could be potentially be a fair amount longer. (Chorus site says May 2016.)

When an area is built out multiple nodes are typically constructed in sequence (or sometimes together) and will normally all go live at the same time. This means early build areas have to wait the longest.

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