New Fibre Install today - Bit patchy to start with so a question thanks

Forums › New Zealand Broadband › New Fibre Install today - Bit patchy to start with so a question thanks

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webwat

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#1482482 31-Jan-2016 22:13

Jase2985:

its not part of their job anyways?

The setup the ONT, and might plug your router in if you are nice. They do not supply the router and if its not one that your ISP has a deal with Chorus to sort out then your ISP might have their own tech to install the router.

Seamless means you don't have to recable the phones in your house and should be able to plug in the router and let it go. Call your ISP if the router doesn't work.

Time to find a new industry!

sbiddle

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#1482536 1-Feb-2016 07:23

Unless an ISP orders (and pays) for the technician to install and configure a routrer it's not actually part of their job to do this.

tdgeek

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#1482584 1-Feb-2016 09:35

gedc: Agreed re the above points. Who therefore fills the gap for joe average who simply wants to turn on his equipment and have everything working. He's had a fairly good experience on adsl, reads all the bumf on fibre and pays his money. Tech turns up..does his bit then leaves a flaky connection. Is that the job of the ISP to resolve ? How would they know its a config and not install issue for example....

Also, how do the installers check the quaility of their install ? I had assumed they would have some kit to assess the connection and was it delivering to stated delivery levels etc.

Mine used speedtest which tbh surprised me a tad... Im not being pedantic here..just curious ...

Thanks again for the thoughts and views

Ged

Mine (Enable) used speedtest too. That's reasonable, it's an Internet test.

Spark, and I assume most RSP.s supply pre configured routers, that makes it seamless. If you had a more complex or third party router, let them set the default up, later you can do your "thang", and if issues, it's already isolated for you, to your third party stuff.

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