TrustPower UFB 100mbs/20mbps Issues

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XinfinityoO

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#1632373 18-Sep-2016 09:00

I asked around my neighbors which are on different ISP to do speed test at around 8pm and they seem to get similar speeds, between 10-20mbps on UFB 100.

ISPs tested are Slingshot, Spark and Trustpower. They all have the issues. My neighbor with Spark has also complained and no resolution to date.

I wonder if it affects the rest of the ISPs too, such as Vodafone, Orcon and 2degrees (still need to find neighbors with those ISP)

Linux

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#1632375 18-Sep-2016 09:07

Was the testing done over Ethernet ?

XinfinityoO

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#1632379 18-Sep-2016 09:47

yes, the speed is fine during the day

Jase2985

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#1633381 18-Sep-2016 11:19

if your neighbour is on spark have him come on here and there are a couple of people he could PM to have them look into it for him, and that would be able to identify the issue as either chorus or ISP related

XinfinityoO

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#1635414 18-Sep-2016 13:30

another neighbor on Vodafone also confirmed..slow speed between 7-11pm..jeez whats wrong with the connection. i think its chorus if majority isp having same issue.

not sure if my neighbors will come here to post, they are not into these forums and stuffs but they have complained to the ISP.

They all said they feel cheated when they paying for 100/20 but getting those crappy speed..

Is there any Trustpower representative on this forum..who can shed some light

gehenna

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#1635439 18-Sep-2016 14:49

I'm sure there must be tons of people who signed up to Trustpower lately, they've been doing a big door-to-door push. I had to close the door on a guys face because he wouldn't take no for an answer when I wasn't interested. Complained to Trustpower about that on Twitter. But yeah, I'm sure they've signed up a fair few customers at least in Wellington because of the billboards/marketing/consolidation price. I always had a gut feeling they weren't up to the task with their infrastructure though, this thread proves it.

sbiddle

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#1635442 18-Sep-2016 15:01

XinfinityoO: another neighbor on Vodafone also confirmed..slow speed between 7-11pm..jeez whats wrong with the connection. i think its chorus if majority isp having same issue.

not sure if my neighbors will come here to post, they are not into these forums and stuffs but they have complained to the ISP.

They all said they feel cheated when they paying for 100/20 but getting those crappy speed..

Is there any Trustpower representative on this forum..who can shed some light

There isn't any real logical explanation as to how 3 different ISP's can have issues in the same street unless all 3 have major backhaul issues out of Wellington. If that was the case we'd be hearing a lot more about this. There is not any way it could really be Chorus without it being a major wide scale issue that affects more than a single node.

It's the kind of fault that I almost don't believe unless I see it for myself

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XinfinityoO

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#1635445 18-Sep-2016 15:10

well all thos ISPs mentioned hav issues..in this area..ppl using them hav confirmed..2degrees and orcon are left to test

TP said its affecting 70 of their customers.. maybe number being small they dont bother. The guy with Spark has been regularly following up on his complain but they havnt done anything either..

just don't know what the issue is and should we be charged when not getting the proper speed

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#1635472 18-Sep-2016 15:52

I think you'll find it will be a "best effort", as in no speed is guaranteed. They should be trying to fix it though.

raytaylor

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#1635643 18-Sep-2016 23:48

I now wonder if the gpon port is oversubscribed.

The ISP typically buys a service with a 2.5mbit CIR and a 100mbit Peak

If the gpon OLT does 2gbit down, divided by 64 households (i cant remember if its 32 or 64 in the ufb spec) then that would mean a contention rate of 31mbits if everyone was downloading all at the same time. Highly unlikely to occur though unless someone like a school or business has purchased a higher CIR that happens to also be on that particular OLT at the exchange, meaning they have reserved capacity just for them. But of course there is nothing to fix as far as chorus is concerned because you are still getting 2.5mbits down.

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yitz

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#1635646 18-Sep-2016 23:57

XinfinityoO: another neighbor on Vodafone also confirmed..slow speed between 7-11pm..jeez whats wrong with the connection. i think its chorus if majority isp having same issue.

Are those on Vodafone on fibre optic UFB or cable?

Jase2985

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#1635649 19-Sep-2016 00:51

XinfinityoO: The guy with Spark has been regularly following up on his complain but they havnt done anything either..

Like i said get him on here, the spark reps would likely get more traction than you would get through a call center

sbiddle

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#1635662 19-Sep-2016 07:16

raytaylor:

I now wonder if the gpon port is oversubscribed.

The ISP typically buys a service with a 2.5mbit CIR and a 100mbit Peak

If the gpon OLT does 2gbit down, divided by 64 households (i cant remember if its 32 or 64 in the ufb spec) then that would mean a contention rate of 31mbits if everyone was downloading all at the same time. Highly unlikely to occur though unless someone like a school or business has purchased a higher CIR that happens to also be on that particular OLT at the exchange, meaning they have reserved capacity just for them. But of course there is nothing to fix as far as chorus is concerned because you are still getting 2.5mbits down.

Chorus UFB has been 16 way splits for a number of years now (changed in YR3 deployment from memory).