False advertisement/bait and switch from Trust Power

Forums › New Zealand Broadband › False advertisement/bait and switch from Trust Power

1 | 2

mattwnz

20149 posts

Uber Geek

#1721955 17-Feb-2017 18:07

tripp:

There have been a couple of companies I know of that have had "interesting" runs in with the Disputes Tribunal for not following or getting their own T&C's correct.

The DT can be hit and miss. It can depend on the person you have.

GGJohnstone

86 posts

Master Geek

#1722147 18-Feb-2017 10:25

Way back in History I was a faithful Trust Power customer who had been absorbed from a local power Co. My family unsuspectingly afforded loyalty. Stupid.

Trust Power rated me as a high user for years. Totally my fault of course. When challenged it was suggested that the extra I was being charged was contributing to the Rescue Helicopter so they were indeed a wonderful customer focused power company. There could never be a justification for changing to any product from Trust Power.

A word in your ear: Accept advice from anyone but do not necessarily act on it.

KiwiJaz

31 posts

Geek

#1746482 23-Mar-2017 15:27

I am also considering this deal due to the fact that the house I am moving to already has fibre and I am looking to buy a TV.

Trustpower say I can get the 200/20 plan for $114 per month if I sign up to a 24 month plan and bundle power. I am currently with another energy supplier and it looks like TrustPower will be slightly cheaper for power and they will lock this rate for the 24 month period.

If I go with Spark for fibre, their 100 plan would be $104 per month. Their 200 plan would be $119 per month.

If I went with Vodafone, their 200 plan would be $120 a month.

The exit fee is pretty harsh though.

mattwnz

20149 posts

Uber Geek

#1746511 23-Mar-2017 15:50

KiwiJaz:

I am also considering this deal due to the fact that the house I am moving to already has fibre and I am looking to buy a TV.

Trustpower say I can get the 200/20 plan for $114 per month if I sign up to a 24 month plan and bundle power. I am currently with another energy supplier and it looks like TrustPower will be slightly cheaper for power and they will lock this rate for the 24 month period.

If I go with Spark for fibre, their 100 plan would be $104 per month. Their 200 plan would be $119 per month.

If I went with Vodafone, their 200 plan would be $120 a month.

The exit fee is pretty harsh though.

24 months can go pretty quickly. It does look to be a good deal, but peoples situations can change.

trig42

5810 posts

Uber Geek

ID Verified

#1746518 23-Mar-2017 16:01

I just did the calculations.

I am currently with EnergyOnline. Based on my last bill, with TP I'd pay about $7 more for the month in power.

I pay $79/month for 100/20 with Bigpipe.

I could sign up with TP for 24 months on 100/20 for $99/month and get a Samsung FHD 40" TV. I figure that is about $800 worth of TV (just checked NL - website $816 without negotiating).

24 x $20 plus 24 x $6 is $624, so a slight win there.

Intangibles - I like Bigpipe, I have a static IP (not CGNAT) connection with them, and can leave whenever I like. I'm not sure about Trustpower - how good is their internet offering? If it isn't up to scratch, but still 'performs' I have no way of getting out of the contract.

Also, If I was doing this, I'd want a much bigger TV - 55", and I do not want to pay $139 a month for my internet to get it (perfectly happy with 100/20, and if I wanted to pay $139, I'd get Bigpipe's superspeed for $129.

michaelmurfy

meow
13243 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1746582 23-Mar-2017 19:18

I'm speaking from experience when I say that Trustpower internet is OK for your "average" customer but still not great. I still say stick to the bigger providers for internet especially if you plan to use another router. I have 2 connections (BigPipe and Voyager) and did the pricing to get Trustpower internet however it came in much more expensive than Contact + Voyager for my parents.

There are both cheaper power and broadband options out there. Yes, you can get away with cheap power but for internet since it is normally a households main entertainment platform you're best to spend more or go with a good reliable provider.

So far, Trustpower have yet to sell me on their internet and the people I know who had it couldn't wait to leave.

Hence why I say. Go for the provider you need and don't get sucked in with the carrot.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

1 | 2