Hello from Gravity Internet - the newest satellite internet provider

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#1999866 20-Apr-2018 14:55

GravityInternet:

The dish is 1.2 metres in diameter

What's the maximum wind speed (operational and survival)? Overseas specs often fail to take into account a country situated in the roaring forties. I've seen 100kph limits, which means the dish blows out of alignment rather a lot in NZ.

ResponseMediaNZ

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#1999868 20-Apr-2018 15:05

DjShadow:

What sized Satellite dish would customers have to use?

Looking at this that satellite's footprint doesn't come anywhere near NZ: http://www.lyngsat-maps.com/JCSAT-3A.html

Looks pretty good Ku Coverage

GravityInternet

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Gravity Internet

#1999870 20-Apr-2018 15:08

We use the highest quality roof mounts that we could find and have not had any trouble with wind pushing dishes out of alignment.

freakngeek

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#1999888 20-Apr-2018 15:43

michaeln:

GravityInternet:

The dish is 1.2 metres in diameter

What's the maximum wind speed (operational and survival)? Overseas specs often fail to take into account a country situated in the roaring forties. I've seen 100kph limits, which means the dish blows out of alignment rather a lot in NZ.

My 90cm dish I had to put 3x stabiliser arms on to stop it from flexing in the wind
Also stopped it vibrating, I put it against a massive bridge beam holding the eave over deck up, not sure how it would go on the roof with even more wind
120cm is getting into serious dish some thought needed to keep it pointing in right direction

wratterus

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#1999891 20-Apr-2018 15:50

Would be interested to see a few pictures of an installed dish if you have any that you're able to share. Always good to have more competition in the satellite broadband market, so good stuff. Thanks!

SATTV

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#1999916 20-Apr-2018 16:34

freakngeek:

For remote stations up past that burned stump this would be ideal and $1k install fee would be reasonable as it can be quite a trek into some places for a techie
In/near the City I can see this being less value

Possibly better for low bandwidth use, checking news and wool prices, Netflix movie once a week

Good on them for giving remote customers a choice to get DSL speed broadband to the remote masses.

What size dish is needed ?

Actually for what is involved I thought the install fee is quite reasonable.

You can not compare the old ihug system to this ( or farmside ) Ihug was using your phone line to send info to their servers and the return was by satellite, this is bidirectional satellite and does not use a cheap LNB, the satellite uplink feedhorn used to be thousands of dollars as they run at about 15GHz they are also prone to frequency drift, the early ones were cooled by liquid nitrogen to stop that but electronics have come a long way since then.

I would put money that the kit is worth over 2k if you bought it outright, that is why they want you to send the router back when you stop their service.

Also this is not targeting city dwellers ( but have seen satellite uplinks on banks and police stations ) this is ideal for rural users.

The installer will have to drive an hour or two each way and while the driving is nice it is not productive.

John

I know enough to be dangerous

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DarthKermit

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#1999922 20-Apr-2018 16:54

GravityInternet:

Speeds: 10 down, 1 up. We don't over subscribe our customers like some competitors

10 what?

GravityInternet

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Gravity Internet

#1999937 20-Apr-2018 17:36

DarthKermit:

GravityInternet:

Speeds: 10 down, 1 up. We don't over subscribe our customers like some competitors

10 what?

That's a download speed of 10mbps and an upload speed of 1mbps

toejam316

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#1999960 20-Apr-2018 18:32

Hey mate, if you want to PM me some more in depth details, if it all sounds kosher every now and then we still get people requesting satellite service off of us, which we've dropped - always good to know some more names to drop, besides wireless nation.

Join Quic Broadband with my referral - no sign up fee and gives me account credit

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

tardtasticx

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#2000491 21-Apr-2018 23:46

DarthKermit:

GravityInternet:

Speeds: 10 down, 1 up. We don't over subscribe our customers like some competitors

10 what?

It's satellite, what else could it possibly mean?

RunningMan

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#2000511 22-Apr-2018 07:33

GravityInternet:

That's a download speed of 10mbps and an upload speed of 1mbps

I hope that's Mb/s, not mb/s.

Mighty Ape

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Aredwood

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#2000550 22-Apr-2018 11:14

Curious about the choice of 1mbit as the upload speed. Is that a hardware limitation (same as ADSL). Or is it a provisioning decision? As that upload can be quite limiting for people who create content, instead of only consuming content.

I realize that you have the build your own plan option. But put some faster upload plans on your website as well. And providing faster upload speeds can reduce your tech support costs. As you are less likely to get people complaining "the internet is not working / extremely slow" Where the problem is icloud/ Dropbox/ Google photos /some other cloud storage syncing in the background. And using all of the upload bandwidth.

GravityInternet

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Gravity Internet

#2001567 24-Apr-2018 12:46

Aredwood: Curious about the choice of 1mbit as the upload speed. Is that a hardware limitation (same as ADSL). Or is it a provisioning decision? As that upload can be quite limiting for people who create content, instead of only consuming content.

I realize that you have the build your own plan option. But put some faster upload plans on your website as well. And providing faster upload speeds can reduce your tech support costs. As you are less likely to get people complaining "the internet is not working / extremely slow" Where the problem is icloud/ Dropbox/ Google photos /some other cloud storage syncing in the background. And using all of the upload bandwidth.

Good question, and although there are some hardware limitations to work within, this is mostly a provisioning decision. The underlying issue is whether you can ever achieve the speed that providers like ourselves talk about. We believed it was better to publish a slightly lower return speed but make sure that users are actually regularly able to hit that speed. This was a decision we made after much research of the NZ satellite broadband market and the experience/pain of the users within it.

It's something we will be revisiting though on a continuous basis. We also have a new satellite coming online next year which will enable us to change our basic packages to be more along the lines of a 20/5 forward/return service.

GravityInternet

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Gravity Internet

#2002304 25-Apr-2018 14:11

wratterus:

Would be interested to see a few pictures of an installed dish if you have any that you're able to share. Always good to have more competition in the satellite broadband market, so good stuff. Thanks!

Here's a recent one for you. Gravity dish is on the left, the provider we were replacing is on the right.

Stan

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#2004797 30-Apr-2018 00:36

Not a bad set up and reasonable plan pricing as far as satellite goes. Ping wont be great but that comes with geostationary orbit I guess. Be interesting to see how well the new sat runs when it gets up and running.

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