Trustpower: landline not working advice please

Forums › New Zealand Broadband › Trustpower: landline not working advice please

1 | 2

xyeovillian

400 posts

Ultimate Geek
+1 received by user: 23

ID Verified

#2072729 13-Aug-2018 15:42

I was hoping the phone would be like it was before I went with stuff fibre which was a copper connection. But I suppose thats gone now just wanted the phone line to work with out the ATA box, perhaps I could get a voip phone or an app to replace = https://stuff-fibre.co.nz/home-phone

Stu

Hammered
8742 posts

Uber Geek
+1 received by user: 2408

Moderator

ID Verified

Trusted

Lifetime subscriber

#2072731 13-Aug-2018 15:45

You could just plug any cordless phone into the ATA.

ETA: The ATA is simply replacing the jackpoint in the wall. With a cordless phone the ATA could go anywhere there's a LAN port.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

Referral Links: Sharesies -

Are you happy with what you get from Geekzone? If so, please consider supporting us by subscribing.

No matter where you go, there you are.

ResponseMediaNZ

518 posts

Ultimate Geek
+1 received by user: 196

ID Verified

Trusted

#2072733 13-Aug-2018 15:48

xyeovillian:

I was hoping the phone would be like it was before I went with stuff fibre which was a copper connection. But I suppose thats gone now just wanted the phone line to work with out the ATA box, perhaps I could get a voip phone or an app to replace = https://stuff-fibre.co.nz/home-phone

So you have or have not moved the phone number to trustpower?

What settings has trustpower given you for the phone? Like others have said have you tried plugging a normal phone into phone 1 on the ONT?

Oblivian

7345 posts

Uber Geek
+1 received by user: 2117

ID Verified

#2072737 13-Aug-2018 15:51

Right, so that is just a VoIP sip client they charge you the pleasure of using.

Lots of routers and 3rd pty providers allow that. But you will again need to sort out the porting.

If you changed provider. The stuff stuff should be dead and buried and handed to the new ISP. It shouldn't be working anymore. And unless the new ISP doesnt do voip, should have given you the new details to configure it.

Fritzboxs can do just that with some configuring. I have a VPN (so its not open to the whole world) and when in aus/away on wifi link in like I'm sitting in the lounge.

And looking at it, if you are on ADSL/VDSL.. good luck getting copper back :) they only do VoIP on fibre

https://www.geekzone.co.nz/forums.asp?forumid=43&topicid=210352&page_no=1#1746690

robjg63

4161 posts

Uber Geek
+1 received by user: 1427

Subscriber

#2072776 13-Aug-2018 16:11

xyeovillian:

I was hoping the phone would be like it was before I went with stuff fibre which was a copper connection. But I suppose thats gone now just wanted the phone line to work with out the ATA box, perhaps I could get a voip phone or an app to replace = https://stuff-fibre.co.nz/home-phone

If it was even possible to get back to the copper line, you would be paying (guessing) $50 for the line each month.

Presuming you like the nice fast fibre you would be paying for that each month as well.

It seems like you expected the phone number to move to Trustpower and it seems that hasnt happened somehow. I am surprised that your phone number is still working to be honest.

Stuff fibre don't seem to provide just VOIP phone services. I wonder if its due to be cancelled (if you have only just changed over maybe it will work until the end of your old billing cycle).

Given that your post has seemed a bit confusing, I suspect you need to do this:

Call Trustpower (as your new fibre supplier) and tell them that you have moved your fibre from Stuff to Trustpower.
Tell them that the account with Stuff had a phone line (whatever number that is) and that you want to also bring the phone number to Trustpower.
It doesnt seem to have been moved over to Trustpower.

The number will be a VOIP number - dont go confusing people with talk of copper.

I have no idea if they have an app for your phone line for your mobile - you need to ask them if that is important for you.

You also need to ask how you set the phone up at home. Some internet providers provide a router that has an ATA built in. No idea what trustpower do.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

SpartanVXL

1498 posts

Uber Geek
+1 received by user: 666

#2072784 13-Aug-2018 16:21

If your copper has been cut from the road, you can plug the ATA back into your home's phone wall jacks and as long as theres enough power you can have multiple analogue phones connected around your house just like before. Also tends to work better if you have the wireless ones with base stations that power themselves rather than drawing power from the phone line.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

xyeovillian

400 posts

Ultimate Geek
+1 received by user: 23

ID Verified

#2074548 16-Aug-2018 16:04

It appears my number hasn't been ported from stuff fibre to trustpower. Trustpower told me it would be done Thursday morning (today} Just been in touch with stuff and was told = This process is not controlled by us You will need to follow up with your new ISP

So I don't know who to blame who do I contact now?

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2074555 16-Aug-2018 16:19

Your new RSP is fully responsible for porting, it's nothing to do with your old RSP.

1 | 2