Chorus - old tenants UFB connection blocking new order

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lucky015

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#2416482 11-Feb-2020 23:07

Short answer:
Just tell your provider to upgrade the secondary connection to a primary product.

Full answer:
Chorus classify services as Primary & Secondary, previously they have only permitted a single Primary service to be present at a time which has prevented multiple 1Gb products from being activated (the 1Gb Product only exists as a Primary service) however this restriction has been removed over the last few months and second Primary service can be ordered simply by submitting a Change order to replace the secondary service with primary product, as the existing service would sit there unused this would not cause any performance issues on the ONT.

Full Info:
https://sp.chorus.co.nz/product-update/multiple-primary-offers-single-ont

Wheelbarrow01

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#2416690 12-Feb-2020 13:15

The OP was connected on Port 1 this morning following the completion of the other RSP's disconnect order. For the record, the incoming order for the OP was submitted to Chorus on 04/02, and the outgoing RSP had 5 days from that date to either accept or reject the abandonment request. They did not respond (as far as I can tell) so their connection was automatically terminated late yesterday at the end of the 5 day notice period, allowing us to connect the OP this morning.

I have contacted the OP's provider advising them they can now terminate the temporary connection on Port 2 - no longer required.

The 5 day wait period is set by the Telecommunications Forum and as such, it cannot be circumvented by Chorus unless by agreement with the outgoing provider. In this case I can't say whether that agreement was sought or not as I don't have that information to hand.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

nztim

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#2416736 12-Feb-2020 14:49

Wheelbarrow01:

The OP was connected on Port 1 this morning following the completion of the other RSP's disconnect order. For the record, the incoming order for the OP was submitted to Chorus on 04/02, and the outgoing RSP had 5 days from that date to either accept or reject the abandonment request. They did not respond (as far as I can tell) so their connection was automatically terminated late yesterday at the end of the 5 day notice period, allowing us to connect the OP this morning.

I have contacted the OP's provider advising them they can now terminate the temporary connection on Port 2 - no longer required.

The 5 day wait period is set by the Telecommunications Forum and as such, it cannot be circumvented by Chorus unless by agreement with the outgoing provider. In this case I can't say whether that agreement was sought or not as I don't have that information to hand.

Well done @Wheelbarrow01 good result for @CcMaN

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

CcMaN

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#2416962 12-Feb-2020 23:13

Thanks Wheelbarrow and ChorusNZ. I think some wires were crossed at my ISP's end, as they had not explained the 5 day process to me.

I'm still not sure however why the abandonment order was not placed by my ISP with Chorus until 4/02.

sparkz25

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#2417023 13-Feb-2020 06:38

What would have stopped @CcMan from asking to do a transfer primary instead of asking for an abonnement? surely that would have been a 4-6hr turnaround? or can that not be processed if there is another order in place? IE there was a 30-day disconnection request?

hio77

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#2417028 13-Feb-2020 07:07

sparkz25:
What would have stopped @CcMan from asking to do a transfer primary instead of asking for an abonnement? surely that would have been a 4-6hr turnaround? or can that not be processed if there is another order in place? IE there was a 30-day disconnection request?

You would have required the lsp details including account.

Generally, you won't have that unless your porting your own service.

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hio77

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#2417030 13-Feb-2020 07:08

CcMaN: Thanks Wheelbarrow and ChorusNZ. I think some wires were crossed at my ISP's end, as they had not explained the 5 day process to me.

I'm still not sure however why the abandonment order was not placed by my ISP with Chorus until 4/02.

Really depends on provider. Those who go over apis directly tend to know this upfront. Whereas if it goes to a back office team they may not be aware a connect and replace is being done.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

sparkz25

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#2417193 13-Feb-2020 10:46

hio77:
sparkz25:

What would have stopped @CcMan from asking to do a transfer primary instead of asking for an abonnement? surely that would have been a 4-6hr turnaround? or can that not be processed if there is another order in place? IE there was a 30-day disconnection request?

You would have required the lsp details including account.

Generally, you won't have that unless your porting your own service.

Ahhh yes sorry I forgot about that information would be required in the Transfer primary process

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