A plea for help (Trustpower latency issues.)

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shorsfield

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#2444083 22-Mar-2020 20:31

hio77:

Spyware:

You can just pay Trustpower $4.95/month for a static IP.

they also give it free on their max plan too...

Thanks for the tip!

taneb1

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Mercury

#2444085 22-Mar-2020 20:35

hio77:

they also give it free on their max plan too...

Possibly an old deal, We do not offer free static IP's anymore they are $4.95 per month, or you can get a Dynamic public IP for free.

Judging by the IP address on the earlier screenshot, it appears that the connection is already on a public IP so double NAT shouldn't be an issue.

@shorsfield Apologies for the experience you have had with the Contact Centre - Certainly not the experience we strive to provide.

Are you able to PM me your account number so I can take a look into this for you?

In the PM are you also able to confirm for me what model of router you are currently using and if possible log into the router and confirm the firmware version it is running. It should be on the front screen once you are logged in under "Software Version" or "Firmware Version" depending on what model you are using.

Thanks, Tane

Any comments made are my personal views and does not represent those of my employer

nztim

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TEAMnetwork

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#2444127 22-Mar-2020 20:37

SIP is one of those things that doesn't play nice in double nat so yeah as others have said get rid of the CG-NAT and you will be fine

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

hio77

'That VDSL Cat'
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Lizard Networks

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#2444133 22-Mar-2020 20:49

taneb1:
hio77:

they also give it free on their max plan too...

Possibly an old deal, We do not offer free static IP's anymore they are $4.95 per month, or you can get a Dynamic public IP for free.

Sorry to be clear I meant a non cgnat ip not static!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

shorsfield

11 posts

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#2444151 22-Mar-2020 21:22

taneb1:

hio77:

they also give it free on their max plan too...

Possibly an old deal, We do not offer free static IP's anymore they are $4.95 per month, or you can get a Dynamic public IP for free.

Judging by the IP address on the earlier screenshot, it appears that the connection is already on a public IP so double NAT shouldn't be an issue.

@shorsfield Apologies for the experience you have had with the Contact Centre - Certainly not the experience we strive to provide.

Are you able to PM me your account number so I can take a look into this for you?

In the PM are you also able to confirm for me what model of router you are currently using and if possible log into the router and confirm the firmware version it is running. It should be on the front screen once you are logged in under "Software Version" or "Firmware Version" depending on what model you are using.

Thanks, Tane

PMed

shorsfield

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#2444152 22-Mar-2020 21:23

nztim: SIP is one of those things that doesn't play nice in double nat so yeah as others have said get rid of the CG-NAT and you will be fine

Thanks for the tip! I'm learning a whole lot about VOIP systems that I never knew before haha.

Lenovo

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K8Toledo

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#2444171 22-Mar-2020 21:45

shorsfield:
halper86: the latency all depends on how far away from the speedtest server you are, however i would recommend using the ookla one and to the trustpower server as it will give you a more accurate test
Here's those results: https://www.speedtest.net/my-result/d/169974379

Looks OK assuming jitter is normal Might be a hardware issue imho. Is your router a Netcomm? Netcomm can be pretty flaky when it comes to stability - NF4V packet loss is a known problem.

Some other routers don't play well with VoIP.

Link for the SpeedTest app.

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