Sky Internet- I’ve just signed up.

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#2623161 17-Dec-2020 10:57

Not sure that is the same as Bigpipe. I use a Asus router for that connection. Great deal if they can keep up the service levels after when they sign up more subscribers.

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freitasm

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#2625753 23-Dec-2020 10:12

I have just posted a press release about Sky Broadband and Vocus.

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Handsomedan

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#2625771 23-Dec-2020 10:56

I was sent an invite to join on a 6 month trial for free and while it appealed, it stated no home phone (which we use) and we realised we'd lose the ISP email address we have (which we have had for so long that it's the only way people know how to get hold of us)

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sbiddle

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#2625777 23-Dec-2020 11:12

I don't understand why they need a "trial" when they're simply reselling the product from a well established wholesale provider.

MikeB4

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#2625836 23-Dec-2020 11:23

@sbiddle the trial could be to avoid the provisioning and billing nightmares that seem to plague two notable Telcos

Here is a crazy notion, lets give peace a chance.

guyl

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#2625839 23-Dec-2020 11:26

Well Mike - so far so good for both of those things...

Provisioning was painless and went without a hitch.

I got my first combined bill a few days ago. It listed my Sky channels and then a separate item for Internet - the latter at $0...

10/10 so far.

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networkn

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#2625842 23-Dec-2020 11:27

MikeB4:

@sbiddle the trial could be to avoid the provisioning and billing nightmares that seem to plague two notable Telcos

Yup, same. I think it's smart. They haven't done Internet before, they will want to test the water, see how the service goes for them, ensure billing is smooth, and what issues they have, before they mass market it. I think better to have processes in place than build them on the fly.

Sky have always been a little like Apple, controlling the environment to minimize the number of potential support issues and reduce the support footprint. I applaud their careful approach.

I expect them to end up picking up a number of customers, and they will want an overwhelming positive experience for them I'd suggest :)

Handsomedan

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#2625856 23-Dec-2020 11:52

guyl:

Well Mike - so far so good for both of those things...

Provisioning was painless and went without a hitch.

I got my first combined bill a few days ago. It listed my Sky channels and then a separate item for Internet - the latter at $0...

10/10 so far.

What's the router like? Better than the dross that Slingshot have provided?

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dt

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#2625866 23-Dec-2020 11:56

Free trail to me seems like a pretty effective way to get customers onto their services, its quite refreshing to see they using vocus as a network provider which is something they should be advertising, even if its something small that geeks will be able to pickup on

guyl

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#2625868 23-Dec-2020 12:01

Handsomedan:

guyl:

Well Mike - so far so good for both of those things...

Provisioning was painless and went without a hitch.

I got my first combined bill a few days ago. It listed my Sky channels and then a separate item for Internet - the latter at $0...

10/10 so far.

What's the router like? Better than the dross that Slingshot have provided?

Not sure sorry. I was user 0001 with a self supplied router....

quickymart

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#2625869 23-Dec-2020 12:03

dt:

Free trail to me seems like a pretty effective way to get customers onto their services, its quite refreshing to see they using vocus as a network provider which is something they should be advertising, even if its something small that geeks will be able to pickup on

Free trail? Where do you finish up at the end? :D

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Hbomb

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#2633814 11-Jan-2021 19:04

My experience has been pretty negative so far

Was offered the trial in mid December

Signed up straight away and was scheduled to be switched from my republic to sky today (11 Jan)

Last week I chased them about when I would receive a router but struggled to get hold of anybody and no replies to messages

I figured it not a big deal will just use my existing mesh system

Today no switch happened

Called sky on the number they provided - vocus answered and said “your order was cancelled in December by chorus and you will have to call sky to sort it out”

Funny enough I thought I was already talking to a sky representative and they couldn’t tell me what number to call at sky - completely disorganised

Finally after talking to his manager they said I will get a call tomorrow to figure out what happened but in the mean time I am without the internet from tomorrow

Hopeless