Anyone know when Enable is going to offer Hyperfibre beyond the CHCH CBD?

Forums › New Zealand Broadband › Anyone know when Enable is going to offer Hyperfibre beyond the CHCH CBD?

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#3216046 9-Apr-2024 11:04

Enable are currently in the middle of a new access network, which is occuring this year.

Extending Hyperfibre is on the roadmap at the end of this process to sit on top of this new access network, and the latest indication from Enable timeline-wise is December 2024 for Hyperfibre coverage extension.

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NZMks

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#3315803 4-Dec-2024 09:15

Any updates on this?

I work from home in Avonhead, and struggle with connectivity daily. I remote access servers and jump hosts mostly in NZ and AU and often get dropped due to lag at certain times of the day.

Teams calls frequently hang.

Currently on Quic unlimited plan.

Had Hyperfibre 8G when I was living in AKL, it was amazing! Remote sessions felt like I was connected directly to clients network.

toejam316

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#3315805 4-Dec-2024 09:26

NZMks:

Any updates on this?

I work from home in Avonhead, and struggle with connectivity daily. I remote access servers and jump hosts mostly in NZ and AU and often get dropped due to lag at certain times of the day.

Teams calls frequently hang.

Currently on Quic unlimited plan.

Had Hyperfibre 8G when I was living in AKL, it was amazing! Remote sessions felt like I was connected directly to clients network.

I promise you this is not a bandwidth issue between you and the LFC or your ISP.

Latency, routing, packet loss and network equipment issues between you and the remote nodes are all much more likely factors, with latency and routing almost certainly being the main factors.

Which ISP(s) service these jumphosts? Have you done actual speed tests between those locations and yourself? Are you using RDP, SSH, or some other access method for these jumphosts? All highly relevant and much more likely to identify the issue than your home connection speed.

If you want some help from people on here, it might pay to open up a thread and you might get some guidance on how to identify the bottleneck.

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NZMks

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#3315807 4-Dec-2024 09:43

toejam316:

I promise you this is not a bandwidth issue between you and the LFC or your ISP.

Latency, routing, packet loss and network equipment issues between you and the remote nodes are all much more likely factors, with latency and routing almost certainly being the main factors.

Which ISP(s) service these jumphosts? Have you done actual speed tests between those locations and yourself? Are you using RDP, SSH, or some other access method for these jumphosts? All highly relevant and much more likely to identify the issue than your home connection speed.

If you want some help from people on here, it might pay to open up a thread and you might get some guidance on how to identify the bottleneck.

Good point, I was assuming when they roll out hyperfibre, there would be new hardware installed, which might fix the issue.

I use a mixture of Citrix, AVD and RDP. It definitely seems like the further away the remote connection, the higher the latency. CHC servers are fast, WEL ok, AKL depends on time of day, AU normally poor.

Thanks for the tip, I will open a thread to investigate 👍

KiwiSurfer

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#3315837 4-Dec-2024 11:17

NZMks:

Teams calls frequently hang.

Hyperfibre won't fix that. Teams call work fine for me on a standard 300/100 connection over wifi. I find it amazing you think hyberfibre will fix teams calls -- which have fairly low bandwidth requirements. Generally it's more important to ensure your LAN/WLAN (on your side of the fibre connection) is not contributing to any local latency issues.

However I have honestly never seen a teams call hang (and I use Teams every day). I do see regularly freezed/dropped frames yes, pixelated frames yes, etc (as Teams seem to struggle more than Zoom) but a full on hang sounds odd. Could it be a software/hardware issue on your end?

NZMks

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#3315844 4-Dec-2024 11:58

KiwiSurfer:

Hyperfibre won't fix that. Teams call work fine for me on a standard 300/100 connection over wifi. I find it amazing you think hyberfibre will fix teams calls -- which have fairly low bandwidth requirements. Generally it's more important to ensure your LAN/WLAN (on your side of the fibre connection) is not contributing to any local latency issues.

However I have honestly never seen a teams call hang (and I use Teams every day). I do see regularly freezed/dropped frames yes, pixelated frames yes, etc (as Teams seem to struggle more than Zoom) but a full on hang sounds odd. Could it be a software/hardware issue on your end?

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boosacnoodle

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#3500049 3-Jun-2026 22:50

Enable started offering hyper fibre city wide yesterday (2 June 2026). Not sure why there haven't been any announcements yet.

Who's even offering hyper fibre these days? 2degrees website hasn't been updated to support the city wide release. Voyager appears to be offering it but their price is much higher and with a contract only.

hamish225

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#3500050 3-Jun-2026 22:54

boosacnoodle:

Enable started offering hyper fibre city wide yesterday (2 June 2026). Not sure why there haven't been any announcements yet.

Who's even offering hyper fibre these days? 2degrees website hasn't been updated to support the city wide release. Voyager appears to be offering it but their price is much higher and with a contract only.

you can place an order with voyager, may take 4 -6 weeks.

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#3500051 3-Jun-2026 22:55

boosacnoodle:

Enable started offering hyper fibre city wide yesterday (2 June 2026). Not sure why there haven't been any announcements yet.

Who's even offering hyper fibre these days? 2degrees website hasn't been updated to support the city wide release. Voyager appears to be offering it but their price is much higher and with a contract only.

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hamish225:

may take 4 -6 weeks.

Bog standard lead time... may get there sooner though, Enable is small compared to Chorus.

I would have ordered but I am still married to my Mercury term until late July.

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boosacnoodle

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#3505260 22-Jun-2026 16:57

A friend put an order through yesterday for Hyperfibre 2G and got a... phone call (lol) the following day (today) to schedule their install. It's booked in for two weeks from now (why?). I have yet to be called by Enable to schedule my install. Not a great start.

MaxineN

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#3505266 22-Jun-2026 18:01

boosacnoodle:

A friend put an order through yesterday for Hyperfibre 2G and got a... phone call (lol) the following day (today) to schedule their install. It's booked in for two weeks from now (why?). I have yet to be called by Enable to schedule my install. Not a great start.

Availability + Scope of the install. Most likely civils/rehaul before they can do the ONT swap.

Someone I know put their order in the night before GA, and only got a date of July the 2nd after waiting 19 days. Yes. 19 days. That's really bad.
I only just put mine in on Friday, requested for the day after my Mercury term ends.

Not to bag on one of our council's most profitable assets but you'd think they would have had this install sorted after having the product available in the CBD for the last few years... On top of the usual BAU/new builds throughout the city. As someone who used to work for an RSP, they were great to work with in the capacity that I did have to work with them.

As a end user... it's a fairly sub-optimal experience I won't lie, It's a bit batshit for someone to get a call next day and others waiting weeks...

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boosacnoodle

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#3505592 23-Jun-2026 16:36

Still waiting. No phone call from Enable.

boosacnoodle

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#3505829 24-Jun-2026 14:48

Decided to call Enable this morning. After a brief forty minute wait on-hold, I spoke to an agent at Enable who then immediately transferred me onto CivTec who are doing the actual installs and scheduling. This was sorted in under two minutes.

No install dates are available until 14 July as there are further network upgrades that need to happen first. This was also the case for a friend in another part of the city.

Not off to a great start. Why did they announce it if it’s not even ready yet?

snj

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#3505830 24-Jun-2026 14:54

boosacnoodle:

Decided to call Enable this morning. After a brief forty minute wait on-hold, I spoke to an agent at Enable who then immediately transferred me onto CivTec who are doing the actual installs and scheduling. This was sorted in under two minutes.

No install dates are available until 14 July as there are further network upgrades that need to happen first. This was also the case for a friend in another part of the city.

Not off to a great start. Why did they announce it if it’s not even ready yet?

It's the same with Chorus, they're willing to offer Hyperfibre to the wider region, but OLTs/etc may need to get upgraded, so you can get similar lags on Chorus orders as they schedule the upgrades on the first relevant order.

It's a bit wasteful upgrading every OLT in advance when lets say only 0.5% of the customer base want Hyperfibre (which might mean 75% of OLTs never need upgrading), especially if the old ones are still servicable.

boosacnoodle

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#3505918 24-Jun-2026 17:07

I completely understand that. What I don’t understand is waiting weeks for a callback or waiting 40 minutes on hold. Should be done digitally.

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