2nd ONT install pricing

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#3434048 13-Nov-2025 10:54

esawers:

But to do so we need to move the mailbox to that side of the house, as each house can only have one mailbox.

It would be great if we can have two!

Tangent incoming...

I owned and lived in a house with two mailboxes for several years. Previous owners had just stuck up a second around the corner. Some databases could handle it, others could not. NZ Post happily delivered mail addressed to the second (unofficial) address. NZ Police and Auckland Council could not accept the second address as it wasn't in their system. Google Maps navigated to the second address fine. Courier deliveries to the second address were more reliable as there was parking, a driveway to stop in, and no bus lane, unlike the official address. Chorus had us registered as a multi-unit dwelling, requiring approval from all owners for the fibre install to be completed, which wasn't possible. The census system in particular had a problem - despite filling in the forms on census night, we received no fewer than seven separate deliveries of census packs, and two in-person visits, exhorting us to complete the census again (the in-person visits occurred even after I had made two phone calls reporting that the extra packs weren't required).

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#3434053 13-Nov-2025 11:09

nztim:

Shout out the ordering systems at several ISPs who have the B2B systems can deal with the issues that occur above.

Speaking for ourselves... we can activate any port supported by the LFC. We commonly do alternate port churns.

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#3434054 13-Nov-2025 11:11

I know Quic (aff link) allows you to select which ONT port to use - done this at home and in-laws.

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#3434070 13-Nov-2025 12:16

nztim:

I am late to the thread on this one but having worked with a lot of flats around Wellington where there are multiple cables to different ports on a single ONT, Multiple ONTs on the TLC (address in Chorus database) and a mix of both I will give you my thoughts.

Not all ISPs B2B systems are smart enough to activate the second port on the same ONT this results in a SLAM of the connection on Port 1
Some ISPs require the voice port to be free, even if it is a "naked" connection so if there is an ISP occupying the voice port and it's an ONT with a single voice port you cannot activate port 2 with another ISP that requires this.
Let's say the dwelling on port 1 and the dwelling on port 2 both don't have active services, the dwelling connected to port 1 has to be activated first before the dwelling in port 2 - otherwise have the cables need to be swapped by someone (usually by a landlord in a locked cupboard) this is because when activating an ONT the next available port is activated first.
When two ONTs exist on the same TLC some ISPs B2B systems often don't select the correct ONT and will randomly activate the wrong one
When churning a connection on a site with multiple ONTs/Ports the end user needs to know their current connections ASID (number starting with 16xxx) and give it the gaining ISP so that the correct connection is churned and someone else doesn't get SLAMED. This more relevant now that the gaining ISP doesn't need to advise the LFC of the losing ISP is when placing the churn order.

The BEST way of doing these things is to get an additional address for the property from NZ Post and paying for in-fill build from the LFC so when the address is searched on ISP databases the address is unique - this however costs money!

Shout out the ordering systems at several ISPs who have the B2B systems can deal with the issues that occur above.

I am so glad I am no longer working in provisioning related role anymore to deal with all the above issues!

noroad

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#3434088 13-Nov-2025 13:08

JustaKiwi:

Thanks for the replies.

As for the "can you run a cat 5/6 cable through" yes, we could, trouble is, my wife and I download, stream, game etc and would much rather not introduce any additional network contention or potential packet loss/latency outside our control out of our direct control.

That is not how the GPON network works. Using the 2nd port on the existing ONT in no way affects services on the first port.

raytaylor

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#3434692 14-Nov-2025 20:30

esawers:

How do we go about getting a second address?

You just call up your local council and ask them to sort it out in their mapping database.
However each property parcel can only have one address, each dwelling can have an address too.
So you will need to tell them the dwelling has been split and there are two separate entrances/driveways/gates etc.

But that may cause more problems such as "I dont see this building work has been signed off, i shall send an inspector".

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#3434699 14-Nov-2025 22:57

raytaylor:

esawers:

How do we go about getting a second address?

You just call up your local council and ask them to sort it out in their mapping database.
However each property parcel can only have one address, each dwelling can have an address too.
So you will need to tell them the dwelling has been split and there are two separate entrances/driveways/gates etc.

But that may cause more problems such as "I dont see this building work has been signed off, i shall send an inspector".

And rates? Property ownership? Existing home loans?

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nztim

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#3434709 15-Nov-2025 07:58

freita

And rates? Property ownership? Existing home loans?

TBH the greedy landlords round Wellington who are splitting up their properties to get more rent should pay

pay rates on each “dwellibg”

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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#3434713 15-Nov-2025 09:13

nztim:

TBH the greedy landlords round Wellington who are splitting up their properties to get more rent should pay

pay rates on each “dwellibg”

They do - when their next valuation occurs they will then pay a larger portion of the council's required rating revenue.
Assuming that splitting to create a new dwelling has increased the value of the property.

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#3434732 15-Nov-2025 11:07

mrgsm021:

nztim:

I am late to the thread on this one but having worked with a lot of flats around Wellington where there are multiple cables to different ports on a single ONT, Multiple ONTs on the TLC (address in Chorus database) and a mix of both I will give you my thoughts.

Not all ISPs B2B systems are smart enough to activate the second port on the same ONT this results in a SLAM of the connection on Port 1
Some ISPs require the voice port to be free, even if it is a "naked" connection so if there is an ISP occupying the voice port and it's an ONT with a single voice port you cannot activate port 2 with another ISP that requires this.
Let's say the dwelling on port 1 and the dwelling on port 2 both don't have active services, the dwelling connected to port 1 has to be activated first before the dwelling in port 2 - otherwise have the cables need to be swapped by someone (usually by a landlord in a locked cupboard) this is because when activating an ONT the next available port is activated first.
When two ONTs exist on the same TLC some ISPs B2B systems often don't select the correct ONT and will randomly activate the wrong one
When churning a connection on a site with multiple ONTs/Ports the end user needs to know their current connections ASID (number starting with 16xxx) and give it the gaining ISP so that the correct connection is churned and someone else doesn't get SLAMED. This more relevant now that the gaining ISP doesn't need to advise the LFC of the losing ISP is when placing the churn order.

The BEST way of doing these things is to get an additional address for the property from NZ Post and paying for in-fill build from the LFC so when the address is searched on ISP databases the address is unique - this however costs money!

Shout out the ordering systems at several ISPs who have the B2B systems can deal with the issues that occur above.

I am so glad I am no longer working in provisioning related role anymore to deal with all the above issues!

I think I dealt with this situation twice when I wore a certain hat... and that's when I decided to learn how to do it because automation couldn't handle these situations.
This was also around the same time where connections were being provisioned with the wrong plan, no VLAN tag and PPPoE. Those uhh... needing fixing.

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Eva888

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#3434838 15-Nov-2025 18:53

I will be in similar situation as OP soon. ONT is inside the upstairs house. If we run cables from our ONT to downstairs so they can use our ONT that would mean at times a turn off to restart would interfere with the downstairs and vice versa, say if they are working or playing a game etc especially if they are with a different provider to upstairs.

Also if upstairs are on holiday and there is a connection problem downstairs, this would cause access issues.

Regret getting the ONT installed inside but it was handy as right behind the TV and Chorus were rushing to get decisions on placement. Would moving the ONT to another part of the property outside be feasible? Then would need it wired to the router inside. Who is the right person to discuss this with, Chorus or ISP as it would likely require a site visit.

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#3434839 15-Nov-2025 19:00

@Eva888 how often does an ONT need to be restarted?

Had mine for about 4 years and its been restarted maybe twice, and both were nothing to do with the connection, one was to change the UPS battery for it and the second was me tidying up the network cabinet.

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#3434849 15-Nov-2025 19:52

@Eva888 as above, the ONT doesn't need to be restarted unless it is an extreme case.

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Behodar

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#3434851 15-Nov-2025 19:58

I've had mine for 11 years and have never needed to restart it.

raytaylor

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#3434874 15-Nov-2025 22:55

Even so, its still best for troubleshooting purposes (the isp can see things in the chorus troubleshooting portal like power and lan port status) if the customer calling them can physically access the ONT.

So all you need to do is just get an opticat cable from the existing ONT or ETP and route it to the location you would like the new ONT installed. Then the chorus tech will come out, install the ONT and splice the cable at no charge.
If you dont have the skills to run the cable yourself, you can hire an electrician or low voltage tech to do it.

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