Commerce Commission Broadband Report 2010

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richms

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#419555 20-Dec-2010 17:13

freitasm:
richms: Testing the pop and smtp speeds of ISPs? Does anyone use their ISP for email anymore?

Yes, they do. And what's even more surprising is the number of companies with websites, and their Contact Us address is something @xtra.co.nz...

It makes a little LOLCAT die a bit every time I see this happening...

Worse is when you see it signwritten on their vehicle, right below a website URL.

Perhaps they should put spam filter problems in their test, but we all know that xtra would totally flunk the false positive test thanks to getting in bed with yahoo...

Richard rich.ms

DonGould

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#419557 20-Dec-2010 17:16

I love the sites with the lack of a basic telephone number on them... ever tried hiring a contractor?

Don't try getting an office cleaner... even the Yellow pages web site doesn't have phone numbers where you'd expect them any more... well not the last time I checked, I know they've been doing some upgrades.

D

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#419559 20-Dec-2010 17:17

richms:Perhaps they should put spam filter problems in their test, but we all know that xtra would totally flunk the false positive test thanks to getting in bed with yahoo...

Oh come on... you know I'm reading this thread and you're just trolling! ;)

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richms

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#419571 20-Dec-2010 17:27

DonGould:
richms:Perhaps they should put spam filter problems in their test, but we all know that xtra would totally flunk the false positive test thanks to getting in bed with yahoo...

Oh come on... you know I'm reading this thread and you're just trolling! ;)

Yes, but I am serious, it is a massive problem my friend has with his trademe business with buyers not getting the mails and the lack of imap access meaning they have to use the web interface to find the mails. Emailing from a yahoo or gmail webmail account is often the only way to get any response from people.

That's more important to me than if it takes 2 or 20 seconds for an email to hit someones inbox.

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richms

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#419574 20-Dec-2010 17:28

DonGould: I love the sites with the lack of a basic telephone number on them... ever tried hiring a contractor?

Don't try getting an office cleaner... even the Yellow pages web site doesn't have phone numbers where you'd expect them any more... well not the last time I checked, I know they've been doing some upgrades.

D

Yellow is dead to me, if a company cant get their act together to get onto google places for free, but are paying to be in yellow, they clearly are incompetent and not to be dealt with.

Richard rich.ms

DonGould

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#419587 20-Dec-2010 17:38

Rich any time your tm friend has this issue he should lodge a gz fault ticket.

We've been down this yahoo issue time and time again on NZNog and the only way it's all going to get fixed is if the numbers are as plan as day on a site like GZ.

I've been down this fight with yahoo/xtra and can say that we can flow mail into the mta without to many issues now, but it sure wasn't easy to get that much sorted.... try getting someone to sort a white list entry for you!!!

D

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insane

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#419749 20-Dec-2010 23:02

savag3: Not naming a whole lot of the ISP's in the report is just plain stupid. Especially since once of them is at the bottom of the International performance and variability results. I am sure their customers would like to know who it is.

I agree, and while I hear those who say that a low sample rate could unduly influence the results, they could always put a foot note to state the potential statistical inaccuracy, or even totally exclude ISPs which don;t ad hear to any reasonable trend.

I'm tired of only seeing Vodafone, Slighshot, Orcon, Telstraclear and Telecom battling it out.

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Talkiet

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#419758 20-Dec-2010 23:16

insane:
savag3: Not naming a whole lot of the ISP's in the report is just plain stupid. Especially since once of them is at the bottom of the International performance and variability results. I am sure their customers would like to know who it is.

I agree, and while I hear those who say that a low sample rate could unduly influence the results, they could always put a foot note to state the potential statistical inaccuracy, or even totally exclude ISPs which don;t ad hear to any reasonable trend.

I'm tired of only seeing Vodafone, Slighshot, Orcon, Telstraclear and Telecom battling it out.

My point was naming statistically insignificant ISP results will confuse the issue more than help it...
You try explaining to Joe Average why a tiny budget ISP in Akl gets better performance than Telecom or Vodafone!

They'll just say "But if [tiny isp] can do it, then why can't [large isp]?"... In fact, Most of the media would probably have a problem as well, not just Joe Average.

A footnote wouldn't save you.

As I have said, I am not a fan of much of what Epitiro do, but in this case, I firmly agree with them with-holding the identity of some of the one-off ISPs.

Cheers - N

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maverick

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#419804 21-Dec-2010 06:39

Talkiet:
insane:
savag3: Not naming a whole lot of the ISP's in the report is just plain stupid. Especially since once of them is at the bottom of the International performance and variability results. I am sure their customers would like to know who it is.

I agree, and while I hear those who say that a low sample rate could unduly influence the results, they could always put a foot note to state the potential statistical inaccuracy, or even totally exclude ISPs which don;t ad hear to any reasonable trend.

I'm tired of only seeing Vodafone, Slighshot, Orcon, Telstraclear and Telecom battling it out.

My point was naming statistically insignificant ISP results will confuse the issue more than help it...
You try explaining to Joe Average why a tiny budget ISP in Akl gets better performance than Telecom or Vodafone!

They'll just say "But if [tiny isp] can do it, then why can't [large isp]?"... In fact, Most of the media would probably have a problem as well, not just Joe Average.

A footnote wouldn't save you.

As I have said, I am not a fan of much of what Epitiro do, but in this case, I firmly agree with them with-holding the identity of some of the one-off ISPs.

Cheers - N

Agree 100% here with Niel, also not a great fan of Epitiro or some of their methodology and adding in too many smaller ISP's could lead to a lot of confusion as your not quite comparing apples with apples

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DonGould

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#419914 21-Dec-2010 12:39

Talkiet: You try explaining to Joe Average why a tiny budget ISP in Akl gets better performance than Telecom or Vodafone!

I disagree.

The information should simply stand on merit. If invg.ISP.nz stacks up better than vf.akl.isp.nz then customers choose invg in invg because it simply performs better.

What the govt is doing in this case is giving big isps representation and not the small guys.

At the same time the govt says it stands for supporting the development of small enterprise yet when it comes to actually doing the support thing it doesn't give those guys the same level of presentation as the others.

If the big guys can't explain the performance difference then that's a problem they need to address.

Now before someone jumps at me about it being the other way round...

In my view if the small.invg.isp.nz has poor figure when compared to t.akl.isp.nz then they also need to do same with explaining their performance/price offer.

The govt.nz job in this case is simply to collect and present information on behalf of people.nz and present it.

/TuesdayRant

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GamerOC

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#425673 10-Jan-2011 11:06

It would it be nice to have a ranking list of the good the bad and the ugly of NZ ISP's so they can go head to head. I still have crappy broadband and high ping and by the way is this report is for all broadband or just wired broadband as i currently have wireless broadband.

I hope one day we have fast broadband in this country...specially for all NZders not just Auckland.

Andy

Talkiet

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#425680 10-Jan-2011 11:30

GamerOC: It would it be nice to have a ranking list of the good the bad and the ugly of NZ ISP's so they can go head to head. I still have crappy broadband and high ping and by the way is this report is for all broadband or just wired broadband as i currently have wireless broadband.

I hope one day we have fast broadband in this country...specially for all NZders not just Auckland.

Andy

Unfortunately it isn’t that simple... At the moment most ISPs choose only to invest in a very small number of exchanges with their own equipment – leaving the larger providers (typically Telecom) to invest in the less economic locations. They then wholesale from (typically) Telecom for customers in those smaller areas.

This means that for any given ISP, performance will be based on numerous factors, so ISP_A might have better performance than ISP_B in Auckland, but the same as them elsewhere in the country.

It also means that customers of ISP_C are likely to have different levels of performance depending on their location within NZ, or even within the same city.

There are some components that can be compared – such as the amount of international traffic provisioned and the effectiveness of caching, or existence (or otherwise) of shaping technologies – unfortunately these are all pretty sensitive metrics and aren’t usually clearly disclosed by the ISPs.

(Disclaimer – I work for Telecom)... Normally though, you’ll get better performance on average with a Telco like Telecom or Vodafone or even Telstra than with smaller ISPs... Bear in mind though that for any individual location, that might not hold true.

I wish there was a clearer answer, but there’s not – and it’s not going to get any better in the short term either.

Cheers – N

Oh, the report specifies what sort of BB it's for...

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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