WorldNet Services (ISP) discussion request removal

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#419675 20-Dec-2010 20:26

maverick: There was more to it I believe, statements made from a user about how how he was treated when he went to their offices to complain, one side of the story only and pretty messy if I remember righty so possibly getting into shakey ground.

Fair comment. In this age of customer service, the usual story is a customer with a bad experience will tell 20 others, where as a customer with a good experience only tells 5 others.

With that in mind, perhaps Worldnet could have made an acknowledgement and said "Hi everyone, we understand there is an issue etc etc etc.... and we are looking to resolve this as quickly and efficiently as possible".

At the same time, we don't want an issue like that going back and forth in a public forum, because then that would be reaaaaaly ugly.

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#419676 20-Dec-2010 20:29

maverick: There was more to it I believe, statements made from a user about how how he was treated when he went to their offices to complain, one side of the story only and pretty messy if I remember righty so possibly getting into shakey ground.

So surely the correct response would be to answer allegations, not kill them? A forum post takes just as little time to make as an email does to write. Businesses will always have unhappy customers - its not the unhappiness of the customer that is important, its how you deal with it.

exportgoldman

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#419682 20-Dec-2010 20:39

I'll tell you one thing, even though I've had some crap experiences with NZ ISP's and Telco's, I have a lot of respect for those same ISP's which front up day in day out in forums like this and help and assist with problems, instead of getting the lawyers involved. People like JohnR, steve, that dude from Telecom (I forget his name... too many pear ciders hehe.)

I have a very good friend which is specialises in this type of law if you were interested... Take a test case to court.

[Moderator edit (MF): removed some words to keep this thread "safe"]

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manhinli

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#419706 20-Dec-2010 21:21

Well I read the first page before it went poof and it was about a customer who clearly listed out faults...

And about half a page of content on other stuff I can't remember, but along those lines.

[Moderator edit (MF): removed comments to keep thread "safe"]

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#419710 20-Dec-2010 21:29

I remember using world-net when living in the naki, first ISP to offer nationwide flatrate dialup for $50 a month I think, was very slow and heard the engaged tone more than the modem tone.

But thats another topic...

greaneyr

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#419744 20-Dec-2010 22:52

Playing 'devils advocate' here, Worldnet are just like any other company - they don't want some unsubstantiated claims about themselves to become publicised and taken to be the gospel, as they know that the world often sides with the underdog (the consumer). Given the number of actual ISPs represented here, this forum is clearly something more than a pointless gossip forum and so obviously Worldnet recognise the influence a negative post could have when viewed on this site.

In short, these actions are a credit to this site and its reputation.

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exportgoldman

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#419755 20-Dec-2010 23:11

exportgoldman: I'I have a very good friend which is specialises in this type of law if you were interested... Take a test case to court.

[Moderator edit (MF): removed some words to keep this thread "safe"]

So it looks like Geekzone is running scared from being taken by World Net - my comments, about my own experiences with World NET have been removed by the moderators. Fair enough, it's their forum, but it takes a very interesting turn where now we can't actually share our own experiences with ISP's/Telco's in NZ on geekzone - wait until the big guys catch on, then this place will be like Amazon product reviews. Good ones only please.

Slashdot have this right, where down the bottom of the thread they have the statement that comments are owned by the poster - not Slashdot.

If you want to sue me for badmouthing someone, then do so - don't go after the enabler.

I don't know whats worse, World Net or Geekzone at this stage.

I'm going to have to see what the legal opinions are about this tomorrow and post it here.

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kingjj

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#419761 20-Dec-2010 23:22

I remember that thread, it was like a script from a bad Hollywood soap by the end. As mentioned earlier though it was a very one sided discussion and I for one would have relished WorldNet's input, their loss I guess.

maverick

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#419802 21-Dec-2010 06:01

Elpie:
maverick: There was more to it I believe, statements made from a user about how how he was treated when he went to their offices to complain, one side of the story only and pretty messy if I remember righty so possibly getting into shakey ground.

So surely the correct response would be to answer allegations, not kill them? A forum post takes just as little time to make as an email does to write. Businesses will always have unhappy customers - its not the unhappiness of the customer that is important, its how you deal with it.

?

I agree, but this is an open forum where people are free?to put forward comments Worldnet them selves do not have a presence here (their Choice) up to your opinions on why they don't, this particular case got very messy and I?think almost involved?a physical confrontation at their premises, but and this is a big BUT, this was only reported by the person making the post, so really I see this could be getting close to the thin line if legal people got involved.

Discussing Worldnet as an ISP and the experiences I don't think is the issue, their rep for service and performance can be found discussed in a number of places, this other thread crossed over to another point that wasn't technical and Could perhaps be taken as slander because as said it involved alleged physical contact (I think).

??

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#419833 21-Dec-2010 08:34

exportgoldman:
exportgoldman: I'I have a very good friend which is specialises in this type of law if you were interested... Take a test case to court.

[Moderator edit (MF): removed some words to keep this thread "safe"]

So it looks like Geekzone is running scared from being taken by World Net - my comments, about my own experiences with World NET have been removed by the moderators.

Some people can't just keep the mouth shut for the benefit of everyone...

exportgoldman: I don't know whats worse, World Net or Geekzone at this stage.

You want the truth? You can't handle the truth... But putting us down like this? You have no background on the history, you have no idea what goes on around here and you write this?

Shocking behaviour, all I can say.

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#419864 21-Dec-2010 09:54

exportgoldman:
Slashdot have this right, where down the bottom of the thread they have the statement that comments are owned by the poster - not Slashdot.

I think you'll find there is no provision for this under NZ law.. this is not the US.. the hosting website cannot disclaim its way out of liable.

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#419925 21-Dec-2010 13:04

I've just put up a quick blog post with my views about worldnet and their poor service and handling of this matter with some links here. If more people do that then it will help people looking for information on worldnet to find this thread with details about this act on it.

Im sure many people here have a blogger or wordpress account they have forgotten about they can use to help inform people of this travesty by linking to this article. Dont forget to mention that its about worldnet in the post and in the links ;)

Richard rich.ms

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#420003 21-Dec-2010 15:30

I've been trying to work with worldnet for months now. After telecom shut down bigtime i moved to them attracted by the promise of unlimited bandwidth and no data cap. Every time i communicate its the same story! the fault is.. telecoms or mine. they offer to do all sorts of vague tests which never amount to anything concrete. sometimes my speeds sre so slow that i cant use my email , let alone youtube or skype! online gaming is a distant memory as well. i know they throttle my internet traffic 24/7 but they have all kinds of stories about malware etc. however i am an educated person who knows the way on the net. I use avg pro, malwarebytes,rubotted, bot hunter, loaris, spyware doctor, lavasoft adaware, hitman pro and do regular online scans with trendmicro housecall! I dont download pirated software where most of the malware and viruses are found and i am very circumspect about where i view porn as these sites are also dodgey as. Being an invalids benificiary i am unable to afford to join up somewhere else even though worldnet offered to let me go for a measley $200 bucks. They are not offering the product as advertised and i feel trapped for the duration. any suggestions welcome! as far as i am concerned, worldnet sucks and i want out!