UFB Install Process

Forums › New Zealand Broadband › UFB Install Process

1 | 2 | 3

Wheelbarrow01

1723 posts

Uber Geek

Trusted

Chorus

#1393255 24-Sep-2015 09:57

scuwp:
Nil Einne:
scuwp:

In our neighborhood it was a further 6 - 8 months before the cables were active and available from this point.

Since this thread hasn't had an update for a few days hopefully it's okay if I continue this OT discussion slightly. Wow that's quite a long time. They've just started installing fibre where I live, to be finished in November according to the letter and notice on my street. I was thinking that might mean if I'm really luckly, it'll be available by end of year, or more likely January. But seems could be potentially be a fair amount longer. (Chorus site says May 2016.)

I may stand corrected but my understanding is when they dig up the street they are not actually installing 'fibre', they are only installing the conduit network to carry the fibre. Hence while the pipes may be running past your letterbox, there is nothing in them yet.

That is correct - they will only blow the fibre into each duct as and when required, otherwise they would end up with millions of dollars worth of fibre in the ground that isn't making any money.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Wheelbarrow01

1723 posts

Uber Geek

Trusted

Chorus

#1393266 24-Sep-2015 10:23

Linuxluver:
Jase2985:
Linuxluver:
LOL! - I'm going through the same process: trying to get Spark to run fibre to my house.

spark dont run the fibre, your local LFC does spark just provide a service that used said fibre

Understood. But Spark are the only people you can talk to as Chorus are MIA as far as talking to the end user is concerned.

They (Chorus) cancelled my order because they say they couldn't get consent....which they somehow failed to get a between the 10th and 14th of September.... and two of those 4 days were Saturday and Sunday.

I just don't believe they even tried. The Spark person said Chorus may have a rejection on file....except the people in the relevant flats have all rolled over in the past 4 months so it can't possibly be the same people. But a rejection is only supposed to last 120 days.....but I'm one of the people, so the last time anyone actually contacted me was about 8 months ago....and I gave consent.

There was no site meeting and Chorus didn't appear to acknowledge the ducting they need is already there.....from the council footpath to my house.

It's a borked process. Designed to let people go home early on Friday.

You may find that you are not the only person in your ROW/MDU who has applied for fibre. If one of your neighbours applied months before you, your job will be tacked onto the pre-existing consent process for that group. So if you applied just a few days before that existing consent process was due to expire, that could well explain why it appears to you that Chorus only tried to gain consent for a couple of days.

The people in the relevant flats who have 'rolled over' are (I assume) just tenants - either that or the Auckland property market really is still on fire! They need owner consent, not tenant consent. Or are you saying that ALL other properties in your MDU/ROW have been sold in the last 4 months?

You should also note that unless the duct you installed is green UFB duct that was supplied by Chorus, they probably won't want to use it anyway, and even if they did, they still require consent by law for any contingencies (ie a blocked duct that needs to be dug up). There is just no getting around that requirement. The reality is that consent is mandatory for all rights of way and MDU's - regardless of whether you think your installation will impact the other landowners or not.

Please note there are two types of consent failure: Consent Declined - where one or more landowners have flat out said no, and Consent Not Gained - which means Chorus took all practicable steps to try and gain consent, but one or more landowners failed to respond or could not be contacted within the allowed timeframe.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Linuxluver

5828 posts

Uber Geek

Trusted

Subscriber

#1393291 24-Sep-2015 10:41

Jase2985: yes it is but its not your ISP's problem, its a RMA/Government problem, which chorus has to follow. it does suck a fat one, but thats how it is at the moment

you could go see your neighbors and get their consent on the proper form, which would speed things up

It needs to be the ratepayer who consents. Four of the 5 neighbours are rentals and on one case the owner lives in Beijing. I'm not aware of any property manager. Apparently, two of them denied consent 8 months ago. But as I've put my own ducting in when my water connection was re-done, there won't be any digging to consent to.....It's done.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

Linuxluver

5828 posts

Uber Geek

Trusted

Subscriber

#1393303 24-Sep-2015 10:47

You may find that you are not the only person in your ROW/MDU who has applied for fibre. If one of your neighbours applied months before you, your job will be tacked onto the pre-existing consent process for that group. So if you applied just a few days before that existing consent process was due to expire, that could well explain why it appears to you that Chorus only tried to gain consent for a couple of days.

Sounds about right.

The people in the relevant flats who have 'rolled over' are (I assume) just tenants - either that or the Auckland property market really is still on fire! They need owner consent, not tenant consent. Or are you saying that ALL other properties in your MDU/ROW have been sold in the last 4 months?

They are tenants.

You should also note that unless the duct you installed is green UFB duct that was supplied by Chorus, they probably won't want to use it anyway, and even if they did, they still require consent by law for any contingencies (ie a blocked duct that needs to be dug up). There is just no getting around that requirement. The reality is that consent is mandatory for all rights of way and MDU's - regardless of whether you think your installation will impact the other landowners or not.

Please note there are two types of consent failure: Consent Declined - where one or more landowners have flat out said no, and Consent Not Gained - which means Chorus took all practicable steps to try and gain consent, but one or more landowners failed to respond or could not be contacted within the allowed timeframe.

The ducting is green UFB duct supplied by Vector or Chorus - not sure, as the plumber I contracted to do it organised the relevant service providers to each do their piece. I don't know what type of consent may have failed. I can go door to door if I have to. It's what we did to get the water connection repaired. Everyone was very helpful....though this was tenants, not landlords.

Generally, it sounds to me like the government really dropped the ball here. UFB is a major priority, but they didn't add it to the list of essential services.....so any grumpy sod (or scammer with a hand out) can block dozens or hundreds of others from getting the services "just because".

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

InstallerUFB

840 posts

Ultimate Geek

#1393443 24-Sep-2015 12:39

Linuxluver: <snip>. But as I've put my own ducting in when my water connection was re-done, there won't be any digging to consent to.....It's done.

refering back to my previous relpy - The Consent is not just for digging but is for the install of the UFB network on private property - it makes no difference if you have a duct or not - the LFC sitee has to gain consent to install the network in it. (and that is providing the duct is either theirs or complient with their requirements for one)

Linuxluver

5828 posts

Uber Geek

Trusted

Subscriber

#1393444 24-Sep-2015 12:42

Existing duct or not the LFC (in this case chorus) still need consent (under the RMA conditions for the UFB network install) from the property owners to install a network in that duct in/on property - even if it doesnt need to be dug up or not . If your neighbours did respond to the consent requests from Chorus's consent team - then may be talking to the neigbour would be the way to go

OK, thanks. I'll get the papers lined up and go door-knocking if I have to. I'll put my nice, calm face on. (Looks for it....must be here somehwere)

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

DarthKermit

5346 posts

Uber Geek

Trusted

#1394366 25-Sep-2015 13:20

I think that you're supposed to fill out one of these forms:
Chorus consent form

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Linuxluver

5828 posts

Uber Geek

Trusted

Subscriber

#1396960 29-Sep-2015 22:30

DarthKermit: I think that you're supposed to fill out one of these forms:
Chorus consent form

Yeah...but you need the Chorus order number, I think.

I've made some progress.

Independently, another of my neighbours has also ordered fibre on the same driveway. I saw a Chorus netowkr designer strolling around with an iPad taking photos. I went out and spoke to him. I showed him my own 32mm green ducting from the footpath to my house and said they could use that - I would give consent - to service my own house and the others. He could see the opportunity in that. Us walking around drew out a couple of neighbours. I learned that the previous application at another house had consent refused because the designer wanted to mount a box on one house that served another....and the first owner didn't want a service for another house physically mounted on his house. Fair enough. So this time the designer worked out a way around that.

Looks like something is going to happen as each landlord in the drive now has at least one tenant who wants fibre.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

asjohnstone

76 posts

Master Geek

#1422410 6-Nov-2015 14:18

To close off the original topic, we finally got UFB live but it was another farce from Chorus.

In early Oct I have a scoping visit (after the trunking has been done on the fence), we agree a plan. Couple of weeks ago, I get a call from a chorus engineer telling me he's at my house doing the outside work, great says I.

Few days later, the guy comes to do the internal work and liven the circuit.

He tells me that the last guy hasn't done his job at all, nothing he can do, off he goes. I call Chorus and tell them but hit a brick wall as it's marked as done in the system. Eventually I convince them it hasn't. I get promised a call by the field manager of the sub contractor with a time period. to discuss. He doesn't call me. I call back I get another promise, with a time period. Again he doesn't call me. This happens five times.

Then out of the blue two guys appear in an unmarked van and blow fibre through the duct. Next day the field manager finally calls me and promises that the work will be done that afternoon. I tell him it was done yesterday. I have to take photos to convince him of the truth. To this day, we still don't know who these people were, chorus have no idea.

An hour later 4 guys come to do the internal work. Finally it's working.

A look at my phone records suggests it took somewhere around 140 phone calls to resolve the issue. Worst service delivery i've ever countered and I've spent 20 years in the IT industry.

turb

881 posts

Ultimate Geek

#1422423 6-Nov-2015 14:36

Sounds like one should take a pic of each individual and their paperwork whenever they do a visit!

Interests: HTPC, Web App authoring.

1 | 2 | 3