ISP for Heavy Users

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snnet

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#2433389 5-Mar-2020 21:10

Regarding peering I've never noticed any kind of slowdown because of it, probably have to be routed via mars before I'd see any slowdown in games or SaaS

muppet

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#2433469 6-Mar-2020 06:48

snnet:

Regarding peering I've never noticed any kind of slowdown because of it, probably have to be routed via mars before I'd see any slowdown in games or SaaS

There are gamers who'll ring up to complain if their average latency to somewhere goes up by 5ms.

linw

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#2433471 6-Mar-2020 06:57

"As long as you are happy with networks that don't peer at any public peeing exchanges. This is bad if you are a gamer at the very least."

Do hope the peeing exchanges was a typo🙂

hio77

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#2433474 6-Mar-2020 07:16

noroad:

As long as you are happy with networks that don't peer at any public peeing exchanges. This is bad if you are a gamer at the very least.

I suppose spark just leaves the public peeing exchange to the waste management systems?

Not sure why any provider would wanna partake in swapping waste water...

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noroad

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#2433475 6-Mar-2020 07:17

muppet:

There are gamers who'll ring up to complain if their average latency to somewhere goes up by 5ms.

An example of the peering issue is there are not insignificant gaming companies that peer on Auckland-IX/Mega-IX and Sydney Equinix-IX. A peered ISP will send/receive traffic on one of the Auckland exchanges first, then Sydney next. Spark chooses not to participate in any of this so its customers are reliant on Sparks NTT transit in Sydney where NTT does the peering for them. Should there be an issue Spark can't deal with it themselves they have to rely on a third party to do it for them. Its pretty crazy stuff, especially when the Auckland exchanges are physically available within Spark's Mayoral Drive exchange. There is no technical reason for Spark not peering, it is 100% due to the ability to force smaller ISP's to buy a "domestic" connection to them so the small ISP's traffic to Spark does not transit Australia (i.e. NTT's peering). So no, Spark's network is definitely not the most optimal available even if few users will notice it.

Handle9

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#2433479 6-Mar-2020 07:38

From a consistently good experience across the board it's hard to go past Spark. Not cheap, don't peer etc etc but look at the number of complaints on here about them. Compared their market presence it is amazingly low.

If you want to go boutique go Voyager. It's a smaller, tech and service focussed organisation.

If you are wanting cheap and a wider variety of service experiences the other mass market isps all seem to have decent networks and highly variable service. The Vocus brands, Vodafone and 2degrees all.seem to have customers who live them and some who hate them. They all have strengths and weaknesses. Depends on your use case.

Don't touch MyRepublic, Trustpower, Stuff or.Nova etc. They either sell snake oil or are in another business trying to be an ISP.

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noroad

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#2433483 6-Mar-2020 07:58

linw:

"As long as you are happy with networks that don't peer at any public peeing exchanges. This is bad if you are a gamer at the very least."

Do hope the peeing exchanges was a typo🙂

Well, yes, so do I....

MattHNZ

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#2433484 6-Mar-2020 08:04

I'd like to throw another dimension into this discussion.

Maybe it's not the ISP at all... Maybe the issue is the router / Wi-Fi / networking setup at the OP's house.

Most people outside the industry normally judge their ISP based on end to end experience; which unfortunately for the ISP's out there leaves them exposed, possibly getting a bad reputation because of someone's crappy setup at home. As utilisation and the number of devices increases for large families the equipment people have at home becomes more relevant.

xpd

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#2433487 6-Mar-2020 08:17

muppet:

snnet:

Regarding peering I've never noticed any kind of slowdown because of it, probably have to be routed via mars before I'd see any slowdown in games or SaaS

There are gamers who'll ring up to complain if their average latency to somewhere goes up by 5ms.

Yup - imagine their horror when they find out 300ms to WoW was pretty normal back in the day..... ;)

XPD / Gavin

LinkTree

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#2433492 6-Mar-2020 08:32

Uhmm, Skinny? Same same but costs less.

I'm on wireless broadband, UFB isn't due here til late 2021. My original provider was Spark & I took the biggest plan at the time (120GB I think) & the only modem on offer, Huawei B315. A few months later they came out with bigger data plans & a new modem, so I asked - can I please pay you more money & have those things? No, no you can't. I tried 2 or 3 times using different approaches but same, frustrating reply each time - no. So I checked their subsidiary company, Skinny, who immediately sent me the upgrade B618 modem for free, upped my data to 300GB & charged me less than Spark were. Skinny wins for me.

Megabyte - so geek it megahertz

nztim

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#2433513 6-Mar-2020 09:29

MattHNZ:

I'd like to throw another dimension into this discussion.

Maybe it's not the ISP at all... Maybe the issue is the router / Wi-Fi / networking setup at the OP's house.

Most people outside the industry normally judge their ISP based on end to end experience; which unfortunately for the ISP's out there leaves them exposed, possibly getting a bad reputation because of someone's crappy setup at home. As utilisation and the number of devices increases for large families the equipment people have at home becomes more relevant.

I am sure this will be the case, looks like the OP has gone MIA

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Batman

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#2434784 9-Mar-2020 07:04

i recommend spark.

but i know that if you call them on the phone the wait time is >60mins. even that is 100% reliable LOL.

your parents should use the callback option OR live chat.

Batman

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#2434785 9-Mar-2020 07:06

@itsjustpeter

buy your parents a good wifi install instead

Batman

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#2434786 9-Mar-2020 07:06

nztim:

MattHNZ:

I'd like to throw another dimension into this discussion.

Maybe it's not the ISP at all... Maybe the issue is the router / Wi-Fi / networking setup at the OP's house.

Most people outside the industry normally judge their ISP based on end to end experience; which unfortunately for the ISP's out there leaves them exposed, possibly getting a bad reputation because of someone's crappy setup at home. As utilisation and the number of devices increases for large families the equipment people have at home becomes more relevant.

I am sure this will be the case, looks like the OP has gone MIA

99.9% !

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