Campbell Live: Broadband fiasco (5/May/2010)

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Wannabe Geek

#327110 5-May-2010 21:14

I thought the telecom guy tonight did quite well in the interview, I was abit worried for him when they got the guy from Rolleston on the line (picture the telecom guy being Shane Cameron just lasted through the first round about to get knocked out by John TUA Campbell)

Actually he did very well!

I've seen people being on the port waiter list told 2-3 months and they get it on in 2 weeks, thats without publicity ;) then others sitting there waiting for over 200 days.

Can understand the frustration though, hey just brought a new house in a new sub division and getting told you can have broadband then not get it.

gi99a

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#327119 5-May-2010 21:34

Dratsab: The population in and around Auckland (as well as many other parts of the country but not to the same extent) has been growing steadily for decades. Telecom have failed to upgrade infrastructure in a manner which could cope with increased demand - demand that should have been anticipated many years ago. They deserve a good beating.

It's just yet another in a long, historic list of failings which demonstrate how much they have their eyes off the ball.

IMHO.

I am no business expert or marketing expert - this is just IMHO too...

Maybe forecasting population growth is only part of the picture. Not many retailers (or wholesalers) in any industry can precisely predict population numbers can they? I am sure you have seen other examples where demand is higher than expected and the shelves are bare?

Presumably, considerations also have to be made to available space, building consents, council consents as well as communications between property developers and the telcos. There may therefore be delays in being able to upgrade areas for more capacity as well as financial costs?

Telecom has for sometime now, been rolling out new infrastructure and upgrading many areas around New Zealand and it is still a work in progress.

As the others have said, including Paul B, there are alternatives in some cases and it is one-sided to assume Telecom is the only provider. The news article also gave the impression is was an epidemic, affecting thousands who wanted Broadband!

"....and the emails are flooding in...."

well of course they would, give anyone an opportunity to have moan and ....

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#327194 6-May-2010 02:11

Dratsab: The population in and around Auckland (as well as many other parts of the country but not to the same extent) has been growing steadily for decades. Telecom have failed to upgrade infrastructure in a manner which could cope with increased demand - demand that should have been anticipated many years ago. They deserve a good beating.

It's just yet another in a long, historic list of failings which demonstrate how much they have their eyes off the ball.

IMHO.

all these albany houses are in brand new subdivisions. there was nothing stopping vodafone, telstraclear or anyone else from laying copper down while the subdivisions were being constructed. telecom has to cable everything - the rest get to cherry pick thier opportunities.

as for rolleston - same deal, other providers could have cabled up there too - i thought that telstraclear had put cable in, but i dont remember where they did put it.

there are probably other (non telecom/vodafone/woosh 3g) wireless broadband options too. if not, perhaps there is an opportunity to be had for someone...?

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teletek

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#327197 6-May-2010 05:44

Regs:
Dratsab: The population in and around Auckland (as well as many other parts of the country but not to the same extent) has been growing steadily for decades. Telecom have failed to upgrade infrastructure in a manner which could cope with increased demand - demand that should have been anticipated many years ago. They deserve a good beating.

It's just yet another in a long, historic list of failings which demonstrate how much they have their eyes off the ball.

IMHO.

all these albany houses are in brand new subdivisions. there was nothing stopping vodafone, telstraclear or anyone else from laying copper down while the subdivisions were being constructed. telecom has to cable everything - the rest get to cherry pick thier opportunities.

as for rolleston - same deal, other providers could have cabled up there too - i thought that telstraclear had put cable in, but i dont remember where they did put it.

there are probably other (non telecom/vodafone/woosh 3g) wireless broadband options too. if not, perhaps there is an opportunity to be had for someone...?

You make a really valid point about the other carriers.

Of course the reality is the developers wouldn't want to pay for 2 carriers cables in the street and I doubt Voda or TCL would cable for nothing.

The story seemed to be all sensationalism rather than any real attempt to understand the technical/logistical problems faced by those customers and to find a workable solution.

Of course the real crux of the matter is that Telecom CSR's are making promises regarding dates, wait times etc which are turning out to be wrong, and that is what is really pissing people off.

itxtme

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#327229 6-May-2010 09:08

Regs:
Dratsab: The population in and around Auckland (as well as many other parts of the country but not to the same extent) has been growing steadily for decades. Telecom have failed to upgrade infrastructure in a manner which could cope with increased demand - demand that should have been anticipated many years ago. They deserve a good beating.

It's just yet another in a long, historic list of failings which demonstrate how much they have their eyes off the ball.

IMHO.

all these albany houses are in brand new subdivisions. there was nothing stopping vodafone, telstraclear or anyone else from laying copper down while the subdivisions were being constructed. telecom has to cable everything - the rest get to cherry pick thier opportunities.

as for rolleston - same deal, other providers could have cabled up there too - i thought that telstraclear had put cable in, but i dont remember where they did put it.

there are probably other (non telecom/vodafone/woosh 3g) wireless broadband options too. if not, perhaps there is an opportunity to be had for someone...?

Absolutely right, un-bundling was going to fix all of this - what do you know the companies with the ability to unbundle dont see the financial incentive to do it because the numbers dont stack up. It is a cut throat industry and of course thats the problem when you have such a wide population spread coupled with infrastructure owned by a private company!!

The new network should be owned by the government and companies tender the right to run it with rolling contracts to ensure at the end of the day the government has the ability to put their foot down. NZ is a unique country with unique population spreads and unique geographical problems that cause difficulties in almost all methods of providing broadband access in a sustainable way. The only answer to this is government ownership!!

freitasm

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#327230 6-May-2010 09:16

It also happened that when the companies decided to go on the unbundling they decided to go to the main centres - Auckland first, Wellington a long time after that... And that was it. Those companies go where the money is. If there is no money, well, leave it to Telecom to deploy infrastructure, and complain if they aren't fast enough.

It turns out that unbundling involves truckloads of money and if they don't sell 100% of their ports they are losing money.

The largest unbundling out there seems to be TelstraClear...

Then Telecom annouced the cabinetisation process, so unbundling exchange is completely meaningless after that...

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#327239 6-May-2010 09:38

Is this episode on the TV3 site yet ? If it is, can someone post the link ?

I cant find it when i visit the main video site, it goes all screwy on me.. tried from 2 diff browsers, 2 computers on 2 different ISPs..........

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kyhwana2

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#327265 6-May-2010 10:05

PaulBrislen: we did, and did it first.

97% coverage.

My point is, the TV journos are doing a story that would appear to be about how customers who can't get Telecom can't get Broadband..

this is not quite right.

Get around to offering 3G data at the same price as DSL data and then we can talk :P
(Like, $3-4 a GB would be fine or even a $10-<x> monthly fee with <y>$ GB data) (where <x> is <$40 and <y> being $1-$4)

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#327266 6-May-2010 10:07

xpd: Is this episode on the TV3 site yet ? If it is, can someone post the link ?

I cant find it when i visit the main video site, it goes all screwy on me.. tried from 2 diff browsers, 2 computers on 2 different ISPs..........

I just watched it. Go to Campbell Live and it's there

sbiddle

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#327272 6-May-2010 10:24

Having watched the story it was a real shame Campbell was obsessed in trying to stick it to Telecom rather than focus on the issue.

Anybody who has bothered to do basic research would know that Albany was getting a huge number of new cabinets going live in June 2010.

It's unfortunate for Rolleston that they're one of the last places in NZ to get new cabinets and don't get the new ISAM until June 2011. Obviously extra capacity has been added to the existing DSLAM.

rugrat

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#327277 6-May-2010 10:30

All the houses had phone service provided by telecom. Seems when you move into new house you can know in advance, phone is there, power is there, water is there, but for some reason they can't look up computer and say if enough ports for broadband fixed line is there? Broadband if not already will one day be more important then phone line just for voice. People keep arguing that there are alternatives but their not in the same league with price And speed. One guy had the modem arrive, only to be told after that no ports available, seems on the adminstration side things no clue to whats available until someone goes and looks inside exchange. Not ideal situation, hopefully it changes in future and broadband treated like power etc, or if for some reason there's going to be a problem people can find out before committed to moving house.

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Master Geek

#327278 6-May-2010 10:31

Ragnor: It's not that expensive.

Vodafone Mobile Broadband, $69.95 for 3GB, +$10 for extra 3GB (if I read the plan details right), then $10 per GB (0.10 cents per MB) overage.

It's in the same ball park as 5-10GB naked adsl plans (see Snap, Xnet, Maxnet).

If you don't actually need/use a landline you can save a bucket of money not paying line rental for POTS.

More mobile broadband plans listed here:
http://nzconnections.net.nz/Internet_Plan_and_Pricing_Comparisons:_Mobile_Data_plans#internet-mobiledata

How is that not expensive?

Cymro

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#327280 6-May-2010 10:33

sbiddle: Having watched the story it was a real shame Campbell was obsessed in trying to stick it to Telecom rather than focus on the issue.

Anybody who has bothered to do basic research would know that Albany was getting a huge number of new cabinets going live in June 2010.

It's unfortunate for Rolleston that they're one of the last places in NZ to get new cabinets and don't get the new ISAM until June 2011. Obviously extra capacity has been added to the existing DSLAM.

I found the bit accusing Telecom of sorting the guys connection out based on the fact the media were involved distasteful.

If they had done any kind of proper research they would have known that ports are allocated on a first come, first served basis via Telecom Wholesale, and that if they had skipped a Telecom Retail Customer to the front of the line they would be in a major breach of their regulation.

sbiddle

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#327283 6-May-2010 10:36

You are certainly right that broadband is more important that voice - especially since broadband is essential for voice once Telecom start rolling out their NGN voice platform.

I would imaging the situation in Albany would be a difficult one. You've got a single exchange that feeds thousands of homes with new homes being completed every day. Judging the number of free ports at any one time and knowing how many new people are going to sign up would be pretty hard to manage and there would certainly be no case for adding new hardware to the exchange when the new cabinets are ready to go.

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#327284 6-May-2010 10:38

Cymro:
sbiddle: Having watched the story it was a real shame Campbell was obsessed in trying to stick it to Telecom rather than focus on the issue.

Anybody who has bothered to do basic research would know that Albany was getting a huge number of new cabinets going live in June 2010.

It's unfortunate for Rolleston that they're one of the last places in NZ to get new cabinets and don't get the new ISAM until June 2011. Obviously extra capacity has been added to the existing DSLAM.

I found the bit accusing Telecom of sorting the guys connection out based on the fact the media were involved distasteful.

If they had done any kind of proper research they would have known that ports are allocated on a first come, first served basis via Telecom Wholesale, and that if they had skipped a Telecom Retail Customer to the front of the line they would be in a major breach of their regulation.

That's a very good point that I didn't consider. People forget that Telecom Wholesale and Telecom Retail are two different entities unlike the old days.

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