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Jaxar
383 posts

Ultimate Geek


  #1294185 30-Apr-2015 11:47
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surfisup1000:
I agree with this , efficient job scheduling based on average job time is impossible. Can't be done, as some days you will get all jobs that take longer than average and others all less.

However,.... in todays world of powerful computers, smartphones, and mobile apps , surely the information flow could be much better.   We can track packages in the courier system, why not the same for a chorus worker? The chorus guy can log in /out of every job for the day and the effect on the schedule can be updated and communicated immediately.



My understanding is that this is done, at least on your copper installs I don't have enough experience with fibre scoping yet to have an opinion yay or nay on that. Most Chorus tech's from what I've seen call site contact earlier in the day to make sure they are reaching somebody who knows about the job and will be able to get them site access. A later call is then given usually about 15 - 20 mins before arrival.

To give you an idea of my biases and perspective my current role at VF is interesting in that I don't just see the points of failure like your complaints department or a CSR usually sees. My team in copper and fibre gets to see all the completions regardless of if they experienced issues or not.





Please note: I have a professional bias towards Vodafone.



pdath
252 posts

Ultimate Geek


  #1298939 6-May-2015 11:40
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This will make you laugh.  It's only Wednesday, but I have my Chorus stuff up of the week already.

We met the civil team survey person on site.  This is a new site, and the business has not moved in yet.  We agreed on how it was going to be done.  We drew a map showing where the fibre was going to be laid.  Everyone was happy.

Well we had the inside plant team turn turn up today.  They call and say they can't find the fibre.  We send someone down to check.  The outside plant team has installed the fibre at the building NEXT DOOR.  Even funnier, the building next door ALREADY HAS UFB!!!  The guy doing the trench should have noticed that before digging a new trench.  Hahahaha.  Even with a map, and an onsite meeting, they still managed to do to the outside plant work at the wrong address.

You have to laugh at that.




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

linw
2849 posts

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  #1298943 6-May-2015 11:58
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Yep, LOL!



Wheelbarrow01
1726 posts

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Chorus

  #1299555 6-May-2015 23:41
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pdath: This will make you laugh.  It's only Wednesday, but I have my Chorus stuff up of the week already.

We met the civil team survey person on site.  This is a new site, and the business has not moved in yet.  We agreed on how it was going to be done.  We drew a map showing where the fibre was going to be laid.  Everyone was happy.

Well we had the inside plant team turn turn up today.  They call and say they can't find the fibre.  We send someone down to check.  The outside plant team has installed the fibre at the building NEXT DOOR.  Even funnier, the building next door ALREADY HAS UFB!!!  The guy doing the trench should have noticed that before digging a new trench.  Hahahaha.  Even with a map, and an onsite meeting, they still managed to do to the outside plant work at the wrong address.

You have to laugh at that.


Sorry I think I can top that - we actually had an entire install (civil work AND ONT connection) completed at the wrong address. Our customer requested UFB installation at his bar/restaurant. It was all scoped correctly, but when the civil guys and installer arrived at the same time, they completed the entire connection into the school next door. Clearly no-one at the school really understood what was going on - they just accepted that someone higher up the education food chain must have organised it.

A few days later our customer called to find out why his tech never turned up on the install date. There was much scratching of heads at this point because all systems showed it had been done and the ONT was standing up on the network. It wasn't until Chorus questioned the tech that the mistake was discovered.

Chorus initially advised us it would be another 3 weeks before an available tech could return to move it to the correct address. Needless to say we applied quite a bit of pressure to get it sorted in days rather than weeks.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


pdath
252 posts

Ultimate Geek


  #1299594 7-May-2015 07:10
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Wheelbarrow01: 
...
Sorry I think I can top that - we actually had an entire install (civil work AND ONT connection) completed at the wrong address. Our customer requested UFB installation at his bar/restaurant. It was all scoped correctly, but when the civil guys and installer arrived at the same time, they completed the entire connection into the school next door. Clearly no-one at the school really understood what was going on - they just accepted that someone higher up the education food chain must have organised it.

A few days later our customer called to find out why his tech never turned up on the install date. There was much scratching of heads at this point because all systems showed it had been done and the ONT was standing up on the network. It wasn't until Chorus questioned the tech that the mistake was discovered.

Chorus initially advised us it would be another 3 weeks before an available tech could return to move it to the correct address. Needless to say we applied quite a bit of pressure to get it sorted in days rather than weeks.


Classic.  I love it!




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

Sideface
9364 posts

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  #1299633 7-May-2015 08:29
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pdath: This will make you laugh.  It's only Wednesday, but I have my Chorus stuff up of the week already.

We met the civil team survey person on site.  This is a new site, and the business has not moved in yet.  We agreed on how it was going to be done.  We drew a map showing where the fibre was going to be laid.  Everyone was happy.

Well we had the inside plant team turn turn up today.  They call and say they can't find the fibre.  We send someone down to check.  The outside plant team has installed the fibre at the building NEXT DOOR.  Even funnier, the building next door ALREADY HAS UFB!!!  The guy doing the trench should have noticed that before digging a new trench.  Hahahaha.  Even with a map, and an onsite meeting, they still managed to do to the outside plant work at the wrong address.

You have to laugh at that.


... until you realize that you are paying for it - as an IT consumer and tax payer  undecided




Sideface


hotrok
71 posts

Master Geek


  #1299734 7-May-2015 11:03
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We had fibre put in at work, It took 3 guys several visits and plenty of procrastinating before they put it in.  Works a treat tho..... 

 
 
 

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Jax

Jax
92 posts

Master Geek


  #1309547 21-May-2015 20:46
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I just had a VDSL install get installed in New Plymouth rather than a site in the requested Christchurch - queue much confusion.

To be fair - I dont know if the fault lies with the ISP or Chorus

sbiddle
30853 posts

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  #1309644 22-May-2015 07:46
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Jax: I just had a VDSL install get installed in New Plymouth rather than a site in the requested Christchurch - queue much confusion.

To be fair - I dont know if the fault lies with the ISP or Chorus


The only way that could happen would be for the ISP to book the job for New Plymouth.



pdath
252 posts

Ultimate Geek


  #1309646 22-May-2015 07:52
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sbiddle:
Jax: I just had a VDSL install get installed in New Plymouth rather than a site in the requested Christchurch - queue much confusion.

To be fair - I dont know if the fault lies with the ISP or Chorus


The only way that could happen would be for the ISP to book the job for New Plymouth.




As much as I bag Chorus for their installations this sounds like an ISP mistake to me as well.




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

DarkShadow
1647 posts

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  #1309902 22-May-2015 13:45
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pdath:
sbiddle:
Jax: I just had a VDSL install get installed in New Plymouth rather than a site in the requested Christchurch - queue much confusion.

To be fair - I dont know if the fault lies with the ISP or Chorus


The only way that could happen would be for the ISP to book the job for New Plymouth.




As much as I bag Chorus for their installations this sounds like an ISP mistake to me as well.


I logged a fault for Dunedin (correctly) and the tech showed up in Auckland, so this does sound plausible.

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