Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3394 posts

Uber Geek
+1 received by user: 653


Topic # 220242 1-Aug-2017 21:39
Send private message

Has anyone else on Voyager noticed slow throughput the last few days? I had Fibre 100 with Xtra (Spark) and no buffering, everything loaded right away. The last few days with Voyager (also on a 100 plan) it's been getting quite slow. Youtube videos are buffering/slow to load. Even if I look at an article on Stuff, images only half load (or display the broken image link). Page timeouts are getting more common too.

 

Refreshing the page fixes it, but what gives? I tried changing the DNS server on my router to Voyager's ones but to no avail.

 

Note that I used the exact same setup on Spark with 0 problems.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4


3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1835298 1-Aug-2017 21:45
Send private message

Example screenshot below (note that I never had this happen with Spark):

 

Click to see full size


1006 posts

Uber Geek
+1 received by user: 210


  Reply # 1835307 1-Aug-2017 22:26
Send private message

Rule out the router, what do you get if you set Voyager or Google Public DNS server addresses directly on your PC.

 
 
 
 


6939 posts

Uber Geek
+1 received by user: 3234

Moderator
Trusted
Lifetime subscriber

  Reply # 1835329 1-Aug-2017 23:26
Send private message

Just tested this on my parents connection (VDSL) and not seeing it - is working flawlessly.





Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial




3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1835352 2-Aug-2017 06:28
Send private message

Okay, hmmm. This is on fibre (if that would make any difference).
I'm hesitant to think it would be my setup - it's all exactly the same as when I was with Spark. The only thing I've changed was TSP, to Voyager.



3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1835357 2-Aug-2017 07:51
Send private message

Weird thing is it affects other users on my network. Desktop (where the screenshot is from) is wired. A Wi-Fi user is getting this too.



3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1839311 4-Aug-2017 18:58
Send private message

Starting to think this may be related to Voyager (sadly) - speedtests are good. But I just tried playing a Youtube video from my desktop (wired) and a wifi user tried the same. Both buffered and took ages to start. This shouldn't be the norm for 100Mb/s should it?

 

Even posting to another Geekzone thread it timed out. Could it be a routing issue? I changed my router to use their DNS servers.

 

I hope this can be sorted - I really don't want to have to change cry


xpd

The Overrated Raccoons
8452 posts

Uber Geek
+1 received by user: 1148

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1839329 4-Aug-2017 19:34
One person supports this post
Send private message

Contact Voyager about it. They dont have anyone on GZ that Im aware who could assist.......

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

 


1006 posts

Uber Geek
+1 received by user: 210


  Reply # 1839365 4-Aug-2017 20:28
One person supports this post
Send private message

Don't they wholesale off 2degrees? Could be related to what seems a core network related issue discussed in the 2degrees thread.

21 posts

Geek

Subscriber

  Reply # 1839373 4-Aug-2017 21:06
Send private message

Nothing but praise for Voyager here. Buffering is a very rear experience and would consider our household as a heavy user.



3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1839378 4-Aug-2017 21:35
Send private message

xpd:

 

Contact Voyager about it. They dont have anyone on GZ that Im aware who could assist.......

 

 

 

 

I have, and they suggested some stuff I could try, which I will over the weekend. Just seems weird I've changed nothing and (on Spark/Xtra) it all used to work perfectly.

 

I wasn't aware about the 2degrees thing, will have a look.

 

This is what I got just now when trying to watch a Youtube video (with one other user connected over wifi). This went on for about 30 seconds, before playing started:

 

Click to see full size


1006 posts

Uber Geek
+1 received by user: 210


  Reply # 1839381 4-Aug-2017 21:47
Send private message

What browser are you using?

 

 

Right click in the video frame and choose Stats for nerds, browse a few different videos, what does the connection speed graph look like? Does the Stream Host field consistently reattempt switching source servers?

 

 

You can always use the Troubleshoot playback issue to report problems to Youtube/Google.

 

 




3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1839386 4-Aug-2017 22:02
Send private message

What if it's happening on other sites though? Surely that can't just be the browser? Stuff takes ages to load as well (the Herald seems okay-ish). If I refresh the page on Stuff it then reloads quickly (and correctly).

 

Will try the stats thing, I didn't know you could do that smile




3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1839388 4-Aug-2017 22:05
Send private message

 Stats for nerds (on a different video). This is using Firefox 51.0.1:

 

Click to see full size

 

This one is playing really badly - nonstop buffering. It buffers in Google Chrome as well (although not as much). Just frustrating - this was all working great until Monday.

 

Edit: even the Voyager page doesn't load properly cry

 

Click to see full size


1006 posts

Uber Geek
+1 received by user: 210


  Reply # 1839401 5-Aug-2017 01:19
Send private message

Have you tried a power cycle of ONT (and router)?

 

 

If the behaviour shown on the youtube graph is consistent it looks like you get a short burst of data before connections cut out. I guess when you refresh your browser it has the first portion of the image cached it only has to download the remaining data.



3394 posts

Uber Geek
+1 received by user: 653


  Reply # 1839629 5-Aug-2017 21:39
Send private message

yitz: Have you tried a power cycle of ONT (and router)? If the behaviour shown on the youtube graph is consistent it looks like you get a short burst of data before connections cut out. I guess when you refresh your browser it has the first portion of the image cached it only has to download the remaining data.

 

Just tried this now (restarted everything actually), still the same:

 

Click to see full size


 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.