Seagate Harddrive died - best way to return

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andrewNZ

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#1314178 29-May-2015 15:18

richms: And they will decline that request on a consumer level drive. They recondition them for the replacements etc so it's not a worthless item they are getting back.

The way I read the OP, this isn't the manufacturer warranty, its a retailer's extended warranty. So I think its worth a go.

jpoc

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#1314769 30-May-2015 18:43

1101: Im sure WD & Seagate will have systems in place to ensure the safety of of any data on drives sent back to them.

http://www.seagate.com/au/en/support/warranty-and-replacements/data-overwriting/

The most important content on that webpage is:

"Seagate has coordinated with the US National Security Agency (NSA)"

That tells me all that I need to know.

1101

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#1315929 2-Jun-2015 10:09

andrewNZ:
richms: And they will decline that request on a consumer level drive. They recondition them for the replacements etc so it's not a worthless item they are getting back.

The way I read the OP, this isn't the manufacturer warranty, its a retailer's extended warranty. So I think its worth a go.

Walks into store: "I want a warranty replacement, but Im not going to hand over the faulty unit"
cant imagine that ever working.

Not to mention what a 100% con job 'extended warranties' are...but thats another topic
:-)

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