DONT BUY ACER

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#1480361 28-Jan-2016 07:09

Shame about your experiences.

I took an Acer laptop 3km down the road for a warranty repair, by the time I got back to the office it was fixed and I was able to pick it up.

That laptop lasted 6 years after that.

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#1480364 28-Jan-2016 07:19

If this is for private use take them back to the retailer, the units are faulty and need to be dealt with under warranty backed up by the CA, be it hardware or pre-installed software. If it is post purchased software you are installing talk to the software supplier regarding Windows 10 support.

If theses were purchased for business purposes the CA does not apply. You need to check the service agreement with your supplier and go from there.

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#1480430 28-Jan-2016 08:52

IME, all brands have their hit and miss moments.... one year you could buy an Acer and have no issues, and it'd last forever.... the next year, buy the new model and its absolute rubbish. Ive had it with Dell, Toshiba, Acer, HP, its annoying as hell especially after you recommend a particular brand/model to someone and then they tell you its absolute crap and a waste of money......

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nunz

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#1480441 28-Jan-2016 09:13

MadEngineer:

sounds like software issues (not to defend acer), which as you've found acer will demand cash to fix

i'd try microsoft again. listen carefully to what they're asking when it sounds like they're after payment as you shouldn't need to pay. eg if they say it *might* require paid support and ask if you are ok with that, respond that you'd rather try to avoid it, "but please continue". note here that word "*might*" - they're not actually asking for payment.

if that fails with microsoft, make use of online support. they are actually quite helpful

as for acer, i've had a mixed bag of experiences, mostly bad. seen so many acer desktop machines all fail with bad capacitors in both the motherboard and psu. some in warranty with onsite service, others a month outside which acer actually make exceptions for, or they insist you dig up your receipt for it as they acknowledge the date they have on file could be different to your actual purchase date. Laptops sent overseas for one issue only to come back with another over a month later and too late for warranty.

it's happened where someone asks me my opinion on an acer device to which i tell them to stay away. next thing they're showing me that same acer device that they purchased anyway with problems.

Wasted four hours with Microsoft over the weekend. Normal story - kicked from pillar to post because if it isn't easy no tech wants to work on it. did an in place reinstall, downloaded their app and downloaded windows 10 again and reinstalled, checked wins, updated drivers, did updates etc etc etc yada yada yada. The reality is we are seeing a number of pcs with win0 doing updates and losing connection to file shares, even on sbs networks.

The app reinstall issue - I have a script which deletes all unwanted apps now and a great wee tool found which can do the same WXAR1.2 - open source and uses powershell scripts fronted with an exe. Saved me having to write one myself.

MS says it's an acer problem, acer says it's an ms problem. both want payment to fix it.

Ive used Acer for 20 or so years now. Their aquisition of e-machines gave them an excellent stable of reasonably priced, solid stable laptops. Ive used their business level laptops for years. We put in veritons to all our clients - 4 years, next business day, onsite warranty. these have all been an excellent nd stable platform - 1-2 returns in the last 8 years.

My son uses an acer chromebook - and he's a rough we adhd kid. It's survived and thrived under his hand.

So why leave?

SERVICE IS NOT PRESENT.

If it is a simple H/W problem Dove electronics can repair in chch. That's good but if you put it through Acer support they make you send it to auckland despite the fact that Dove is an authorised repairer. 2 weeks or more instead of a couple of days.

We have had the last few veritons with a bad windows 7 image. Missing NIC drivers - and the drivers are almost impossible to find. Had a real scat fight with acer over that that made it all the way to NZ manager level - but it was weeks and hours of hell to get the right software and still not sure the image is fixed.

Laptops - again good - still got my Windows XP laptop and it's still running. We are careful in our choices - i5 and i3 only versions, intel chipsets and decent 3 year warrantys - no cheap crap. One return in 5 years.

However this is my fourth scat fight in a row with acer and their help(sic) is always the same, let me put you through to somewhere else, oh no that's Microsofts issue - the fact we put the OS on with our hardware is not our issue.

Like toshiba and HP there is a lot of un-needed crap ware turning up. The latest Dashway Password manager is from a blatently fraudulent company that uses photostock images for their testimonials and whose help line is a full mail box.

But the support - SUCKS and having wasted to many hours fighting to get basic support - I'm packing up sticks and leaving.

Dell - have had home users bring in dell - and the support has been supurb. Tech onsite, next day, with gear done and dusted. In the early 2000's had dell desktops by choice.

I used to use Toshiba - the satellite pros were awesome but too much manageware and other crap turned up and their pricing went sky high for a while.

Commpaq - Hell no - after the debacle with the V series over heating and coroding solder so their graphics chips messed up, and ***** Govt Nz having large run of HPs over heat and get changed out (slowly) plus again shocking support (ie none for 6k desktop turning up DOA and similar for a 5k PC have a dead HDD and taking 3 weeks to replaey it 6 months after purchasing)

IBM - monolith - used to work for a reseller and put me off. takes 6 weeks to buy a simple license for software going through them.

time to revisit Dell and Toshiba.

And Acer? We spent around 100 - 200k in the last 4 years with you. kiss that good bye because your help and support wont do their job.

nunz

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#1480459 28-Jan-2016 09:23

MadEngineer:

bad analogy. alternator is still hardware and in the automotive industry if there was a software fault it would be notified and recalled or if minor, patched without you even knowing the next time you got the car serviced.

there's been no elaboration on what those updates are or what the shares are hosted by. there have been security updates in the past that block access to certain shares. classic example is the one that you could correct by changing the ntlm auth setting -- reducing security whereas you should be fixing the device hosting the shares.

sure, take it back to the retailer who might get it fixed for you. have that ticket number handy to tell them you contacted acer and want payment

Share issue is a windows 10 update issue - 56 million hits on google. We are seeing sbs shares stop being connectged to, credentials dropped etc. The share connecting to works with WinXP, vista, Win7, Win8.1, Linux, OSX 10.6 and 10. latest.

The Win10 issue occurs when the passwords for shares differ to laptop password. Using net use in an elevated command wont get it to show in win gui - but even that fails. There are a couple of updates floating around doing this. It is making life difficult when commercial clients upgrade their laptops and then it does things like this.

We have also had clients whose win 7 or win 8 auto upgraded to win10 - thanks Ms for doing that (two acknoweldged "mistakes" in windows updates.) and same issues.

My claim to acer is they chose the hardware, they chose the software and os, they put them in and because windows updates before you can log on in it is acers issue.

I'll be return the i7 - waste of time - running like a dog. The i5 have upgraded to linux Mint. Running really really sweetly. I'm stuck in a bed / chair after an industrial accident and getting the devices in the first place left me in pain for the next 24 hours. That's where acer support is meant to kick in. Also discovered that registering devices under my acer ID Doesn't. They dont show up under my acer id. More crapware.

tdgeek

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#1480503 28-Jan-2016 10:15

xpd:

IME, all brands have their hit and miss moments.... one year you could buy an Acer and have no issues, and it'd last forever.... the next year, buy the new model and its absolute rubbish. Ive had it with Dell, Toshiba, Acer, HP, its annoying as hell especially after you recommend a particular brand/model to someone and then they tell you its absolute crap and a waste of money......

I agree. the DON'T BUY ACER applies to every brand, and the comment is 100% right for some and 100% wrong for others, as the replies here show.

Same applies to cars, sewing machines, and everything else. A wasted topic that serves no purpose

nunz

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#1480516 28-Jan-2016 10:26

tdgeek:
xpd:

IME, all brands have their hit and miss moments.... one year you could buy an Acer and have no issues, and it'd last forever.... the next year, buy the new model and its absolute rubbish. Ive had it with Dell, Toshiba, Acer, HP, its annoying as hell especially after you recommend a particular brand/model to someone and then they tell you its absolute crap and a waste of money......

I agree. the DON'T BUY ACER applies to every brand, and the comment is 100% right for some and 100% wrong for others, as the replies here show.

Same applies to cars, sewing machines, and everything else. A wasted topic that serves no purpose

maybe the topic should be whose support is good as yes somehw is good and some bad. For me ots service not hw that finally peeved me anough to quit them.
businesses need to learn service and support is important as their customers are people too.

Possibly beter topic heading is acer .. I quit!

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tdgeek

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#1480526 28-Jan-2016 10:41

nunz:
tdgeek:

xpd:

IME, all brands have their hit and miss moments.... one year you could buy an Acer and have no issues, and it'd last forever.... the next year, buy the new model and its absolute rubbish. Ive had it with Dell, Toshiba, Acer, HP, its annoying as hell especially after you recommend a particular brand/model to someone and then they tell you its absolute crap and a waste of money......

I agree. the DON'T BUY ACER applies to every brand, and the comment is 100% right for some and 100% wrong for others, as the replies here show.

Same applies to cars, sewing machines, and everything else. A wasted topic that serves no purpose

maybe the topic should be whose support is good as yes somehw is good and some bad. For me ots service not hw that finally peeved me anough to quit them.
businesses need to learn service and support is important as their customers are people too.

Possibly beter topic heading is acer .. I quit!

Fair enough, but even then, that's one instance of service. Others will agree, others will say their experience has been great. The issue is people, and people can work in any company

MadEngineer

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#1480591 28-Jan-2016 12:17

nunz:
tdgeek:
xpd:

IME, all brands have their hit and miss moments.... one year you could buy an Acer and have no issues, and it'd last forever.... the next year, buy the new model and its absolute rubbish. Ive had it with Dell, Toshiba, Acer, HP, its annoying as hell especially after you recommend a particular brand/model to someone and then they tell you its absolute crap and a waste of money......

I agree. the DON'T BUY ACER applies to every brand, and the comment is 100% right for some and 100% wrong for others, as the replies here show.

Same applies to cars, sewing machines, and everything else. A wasted topic that serves no purpose

maybe the topic should be whose support is good as yes somehw is good and some bad. For me ots service not hw that finally peeved me anough to quit them.
businesses need to learn service and support is important as their customers are people too.

Possibly beter topic heading is acer .. I quit!

Wise move

I think if you want help sorting those issues here you'll want to start a new topic but I'm sure you've spent too much time on it already.

Good luck with the return, let us know how it goes. CGA doesn't apply to business users but the place of purchase will always take back faulty devices if under warranty.

As mentioned on the previous page you can try the not fit for purpose line along with stating they're faulty. Most vendors are pretty good. I had an issue with a pair of laptops that wouldn't boot under certain conditions when docked - no other fault with the dock and no other fault with the laptops however the whole lot went back and was credited -- including additional equipment and software licenses.

You're not on Atlantis anymore, Duncan Idaho.

1101

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#1483280 2-Feb-2016 09:41

nunz:

Share issue is a windows 10 update issue - 56 million hits on google. We are seeing sbs shares stop being connectged to, credentials dropped etc. The share connecting to works with WinXP, vista, Win7, Win8.1, Linux, OSX 10.6 and 10. latest.

The Win10 issue occurs when the passwords for shares differ to laptop password. Using net use in an elevated command wont get it to show in win gui - but even that fails. There are a couple of updates floating around doing this. It is making life difficult when commercial clients upgrade their laptops and then it does things like this.

We have also had clients whose win 7 or win 8 auto upgraded to win10 - thanks Ms for doing that (two acknoweldged "mistakes" in windows updates.) and same issues.

My claim to acer is they chose the hardware, they chose the software and os, they put them in and because windows updates before you can log on in it is acers issue.

I really fail to see how Acer should be expected to cover software bugs under warranty. Its well known that software is never covered under warranty .

And to be fair, whoever choose to buy machines with Win10, when Win7, Win8 machines are still available, so some of the onus is equally on the owner/purchaser for buying a business laptop with such a new OS . It used to be general knowledge that its best to wait a year before jumping onto a new OS, to give time for bugs to be sorted. No supplier/manufacturer is going to cover software/OS bugs under warranty.

As for the share issue: theres a similar bug , still not fixed , thats been there since vista. The workaround is to make a net use batch file, with login/pass in the net use command, & use task scheduler to run it on startup(otherwise it doesnt work)
But, you need to remove the mapping & re-create in in the bat file
That works. :-)

networkn

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#1483291 2-Feb-2016 09:56

MadEngineer:

sounds like software issues (not to defend acer), which as you've found acer will demand cash to fix

i'd try microsoft again. listen carefully to what they're asking when it sounds like they're after payment as you shouldn't need to pay. eg if they say it *might* require paid support and ask if you are ok with that, respond that you'd rather try to avoid it, "but please continue". note here that word "*might*" - they're not actually asking for payment.

if that fails with microsoft, make use of online support. they are actually quite helpful

as for acer, i've had a mixed bag of experiences, mostly bad. seen so many acer desktop machines all fail with bad capacitors in both the motherboard and psu. some in warranty with onsite service, others a month outside which acer actually make exceptions for, or they insist you dig up your receipt for it as they acknowledge the date they have on file could be different to your actual purchase date. Laptops sent overseas for one issue only to come back with another over a month later and too late for warranty.

it's happened where someone asks me my opinion on an acer device to which i tell them to stay away. next thing they're showing me that same acer device that they purchased anyway with problems.

Heh if he waits a few days, "Microsoft" may call him offering to help if he downloads some software! :)

nathan

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#1483304 2-Feb-2016 10:11

Microsoft support does not charge a per-incident fee when the problem is a bug.

I've read and re-read this thread a few times and there really isn't enough detailed info for me to lookup it up in our support databases (you'd need to clarify Windows 10 build version, is it a local or domain account etc etc)

MadEngineer

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#1483497 2-Feb-2016 13:00

nunz:

MadEngineer:

bad analogy. alternator is still hardware and in the automotive industry if there was a software fault it would be notified and recalled or if minor, patched without you even knowing the next time you got the car serviced.

there's been no elaboration on what those updates are or what the shares are hosted by. there have been security updates in the past that block access to certain shares. classic example is the one that you could correct by changing the ntlm auth setting -- reducing security whereas you should be fixing the device hosting the shares.

sure, take it back to the retailer who might get it fixed for you. have that ticket number handy to tell them you contacted acer and want payment

Share issue is a windows 10 update issue - 56 million hits on google. We are seeing sbs shares stop being connectged to, credentials dropped etc. The share connecting to works with WinXP, vista, Win7, Win8.1, Linux, OSX 10.6 and 10. latest.

sbs where support ended over 12 months ago? good job those shares have stopped working from up to date machines.

You're not on Atlantis anymore, Duncan Idaho.

alasta

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#1483974 2-Feb-2016 22:37

1101:

nunz:

My claim to acer is they chose the hardware, they chose the software and os, they put them in and because windows updates before you can log on in it is acers issue.

I really fail to see how Acer should be expected to cover software bugs under warranty. Its well known that software is never covered under warranty .

So where is the accountability then? Should software developers forgo testing and ignore defects because the end user has no recourse?

The Consumer Guarantees Act states that the product must be fit for purpose. If the product was supplied with software that is required for it to perform its intended function, and that software is faulty, then the manufacturer needs to own the problem.

MadEngineer

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#1484105 3-Feb-2016 09:00

They will provide support but it's up to the end user to properly present their case.

You're not on Atlantis anymore, Duncan Idaho.

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