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Kookoo

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#281365 13-Feb-2021 20:41
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Does anyone know how to contact Xbox support? Their website left me lost for words, except for some very choice ones.

 

 

You start in Contact Us which hilariously has "phone support" but no number to call.

 

 

Then you open chat which takes you through a few really simple troubleshooting steps and when you finally get the option to "Talk to a person" you get this

 

 

 

As far as I know "Xbox Gamers" are volunteers who can assist with gaming. They can't help with access, subscriptions, and all that. So how can one actually talk to a real person?

 





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dm2000
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  #2655822 13-Feb-2021 20:47
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The number for Xbox support is 0508 55 55 92. Not sure why it's not showing on that support page.



Kookoo

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  #2656780 15-Feb-2021 14:56
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dm2000: The number for Xbox support is 0508 55 55 92. Not sure why it's not showing on that support page.

 

Thanks!

 

They weren't really helpful, but at least I got to talk to someone. :)





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  #2656782 15-Feb-2021 15:00
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I called them once regarding my Xbox and its wifi controller dying, gave up because they knew absolutely nothing about CGA. Even when I explained it to them they didn't want to know - if its not in their script, its not real. Thankfully to do the repair myself was only $15 and 40mins :)

 

 





XPD / Gavin

 

LinkTree

 

 

 




Kookoo

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  #2656836 15-Feb-2021 15:23
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Yeah, this one was about Xbox Live backwards compatibility.

 

I managed to fix my Xbox 360, but now because I have Series X with Gamepass Ultimate I can no longer log into my Live profile on 360.

 

Their answer - "we aren't trained on 360 because it's so old". Yeah, but the problem isn't with 360 which is working fine, the problem is with how my account is set up. Best answer - "How about we cancel your gamepass and see if that helps?" 🤦‍♂️





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