You start in Contact Us which hilariously has "phone support" but no number to call.

Then you open chat which takes you through a few really simple troubleshooting steps and when you finally get the option to "Talk to a person" you get this

As far as I know "Xbox Gamers" are volunteers who can assist with gaming. They can't help with access, subscriptions, and all that. So how can one actually talk to a real person?
