@batman did you sort it? 

will either call MS or fill up the disputes tribunal form.

MS has already indicated they won't play ball, and JB says a final no

but no not yet

Batman:

 

will either call MS or fill up the disputes tribunal form.

 

MS has already indicated they won't play ball, and JB says a final no

 

but no not yet

 

Get onto it ASAP

Batman:

 

will either call MS or fill up the disputes tribunal form.

 

MS has already indicated they won't play ball, and JB says a final no

 

but no not yet

 

Honestly it frustrates me to no end how retailers and manufacturers seem to think they can get away with saying 'no' - The cost of an single unit being repaired is nothing compared to the potential cost of losing a customer. (Not to mention it's an OBLIGATION they agree to at the time of sale - sheesh!)

Just had Sony replace my faulty PS4 Pro recently - And while it was nearly 3 years old, they went out of their way to make it as difficult as possible, attempted to sell me the $320 out-of-warranty service at least twice, and then finally agreed to have it assessed "as a gesture of goodwill with no fee needed (postage excluded)" - After that, heard nothing, but a replacement unit turned up at work last week.

Just got to keep the pressure on mate - They'll crack!

Djinkster:

 

Honestly it frustrates me to no end how retailers and manufacturers seem to think they can get away with saying 'no' - The cost of an single unit being repaired is nothing compared to the potential cost of losing a customer. (Not to mention it's an OBLIGATION they agree to at the time of sale - sheesh!)

 

Just had Sony replace my faulty PS4 Pro recently - And while it was nearly 3 years old, they went out of their way to make it as difficult as possible, attempted to sell me the $320 out-of-warranty service at least twice, and then finally agreed to have it assessed "as a gesture of goodwill with no fee needed (postage excluded)" - After that, heard nothing, but a replacement unit turned up at work last week.

 

Just got to keep the pressure on mate - They'll crack!

 

they've (JB) stopped replying my emails questioning the "well outside warranty" reason

Sadly I know someone who had to take JB Hi-Fi to small claims court to get a laptop repaired under the CGA. If it comes to it and you'd like to, it's a simple process to take a company to small claims court, and basically you tell a judge your side of the story, JB tells them their side, and the judge makes a decision.

You can apply online at https://disputestribunal.govt.nz/how-to-make-a-claim/ 

I'd encourage you to keep going too, mate.

I gave up on a CGA claim once, and it still sticks in my craw.

You don't owe anyone anything so there's no need to apologise.

This grinds my gears, all retailers are aware of the CGA and this sucks just as much as those same retailers trying to upsell you extended warranties when you are already covered.

Stick with it 

This is why they do it, because they know that most people will drop it after a few "No"s Very few take it to the tribunal and if they do they are only out the cost of the repair, no punitive damages. There really needs to be a central agency with some teeth you can take these things to. They would then do all the donkey work for you and slap the retailer with a big fine to encourage future compliance.

Interesting topic @batman, I hope this will get resolved properly. I think e.g. Stuff or NZ Herald would be keen to hear your story as well. Will take some time, but it's good to get it public how you are being treated I think. Take care.

Batman: I'm not sure I have the endurance for this so I apologise deeply ahead of time in case I fail the geek community on this front

https://disputestribunal.govt.nz/how-to-make-a-claim/

It will cost $45 to lodge a claim, for under $2k worth of rememdy. I know it's annoying, but it's easy. JBHifi is a corporate and has to behave like a good corporate citizen, meaning they cannot ignore the Courts of NZ, and the penalties for nonaction escalate rapidly.

The moment they have to call a lawyer to respond and reply - and they will - they are up to $2k in costs before they even got started.

The CGA has teeth, and it is tiresome that companies behave so poorly sometimes. Laws need people to pursue them and get remedy... but it is your right, and every supplier who takes money cannot contract out of responsibilities.

Use what is available to you as a citizen.

I don't have time to take a day off and go to court though?

It's an hour, you could potentially do it in your lunch break. Ours took 1.5 hours but it was considerably more complicated. It's somewhat unlikely you'd even need to go, they will fold when they get a notification as it's open and shut. Especially as it's a known issue. You can reference that in your application.