iTouch Music Store

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Fossie

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#18901 29-Jan-2008 01:49

Wow, this is confusing. So anyway, I bought 2 songs using it yesterday. All worked fine no problems. Now they have vanished. Nowhere to be seen. This hasn't happened to any of the others that i'v bought.

Has anyone else had this happen to them?

steve98

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#107349 29-Jan-2008 09:34

Fossie: Wow, this is confusing. So anyway, I bought 2 songs using it yesterday. All worked fine no problems. Now they have vanished. Nowhere to be seen. This hasn't happened to any of the others that i'v bought.

Has anyone else had this happen to them?

Hi Fossie. Yes, this happened to me with the first album I bought. It happened when I connected my iPod touch to my work computer, went into iTunes and hit 'transfer purchases'. Somehow during the transfer I managed to hit the little 'x' to stop the transfer. Unbelievably, not only did it cancel the transfer but it also deleted the files from my iPod.

Good news though... it is possible to retrieve them. Two possible ways of doing this.

1. First, go into iTunes, click 'store', then 'check for purchases'. This *should* download any missing purchases you have made. It didn't work for me, but it may for you.

2. In iTunes on your computer, sign in to your iTunes account. Click on your user-name which appears at the top-right of the iTunes Store home page. This will take you to your account. Click 'purchase history', find your purchases and hit 'report a problem'. The rest is fairly self-explanatory but will result in somebody from the iTunes store being in touch with you a few hours later. They e-mailed me and told me to try option 1 (above) again, and this time it worked. I'm guessing they lined up the purchase at no cost to me from their end again.

Hope that helps.

Steve

cranz

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#107352 29-Jan-2008 10:07

First album this happened to me also! Must be jumping the gun a bit to fast ;)

My iPod was set to manually manage music, purchased an album, everything downloaded ok, connected it to my mac and all but 2 songs were removed from the iPod.

I changed manually manage music back so it automatically synced, same issue only 2 songs on ipod. Then i tried File -> Transfer purchases from iPod and they all came back..

manhinli

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#107354 29-Jan-2008 10:16

I had the problem before... it wasn't actually the iTunes Wi-Fi Music Stores fault... but the way the iPod touch handles the iTunesDB.plist file.

My one corrupted, sending ALL my music and videos down the tube.

Recovered most of them, the ones that I bought off the iTunes Wi-Fi Music Store I got back by emailing the iTunes support team. Got back within 1 day.

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Fossie

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#107385 29-Jan-2008 13:43

Hmm exactly. I'm not at my own computer at the moment, so its set to manually manage. I downloaded the songs then the next day hooked it up to copy over a few other songs. What an annoying glitch. I was planning on using 'Check for purchases' when I got home. Good to know it actually works.

cranz

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#107420 29-Jan-2008 16:18

So I just carefully checked my Library of purchases against my order history for the iTunes store and noticed a few more songs were missing,

Reported a probably via iTunes order history and to my amazement 4 hours later I had a reply from iTunes - Turns out they reset the download count on ALL of my purchases (as this was easier than doing it for single songs apparently, as some of my singles were on orders with full albums etc).

I've just clicked Check for purcahses and its found the missing tracks AND 2 albums I had forgotten about! Something is eating my music :(

Very awesome service on apples part though

nb: this was a one time thing apparently, as Apple has a strict 1 download policy and strongly urges customers to make regular backups of purcashes (which I do, but apparently music eating ipods still managed to get them)

Fossie

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#108666 5-Feb-2008 13:15

Sussed it out, 'Reported a problem' and 12 hours later I could download it through 'Check purchases'.

Thanks everyone.