Apple iPod Nano (first generation) Recall

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1332 posts

Uber Geek
Inactive user

#562518 29-Dec-2011 16:19

I received my TNT return parcel today. I only had to wait six weeks \o/

sedd900

6 posts

Wannabe Geek

#563790 2-Jan-2012 16:38

did anyone get their replacement yet ? All of my friends in Australia have got 6th gen replacements, just the ipods without accessories .I just placed mine in the box last week hope to get it replaced soon

tangerz

625 posts

Ultimate Geek

#567387 11-Jan-2012 14:52

Success! My wife finally got her replacement iPod yesterday. Shiney new 8Gb 6th gen nano, just the iPod, no accesssories. She is stoked!

Best part of the story is that the one she returned was one she had sent swimming in the ocean for 15 minutes about 8 months after she bought it. I tried to get it working again with no success. Has been in a box of electronic junk for the last 5 years.... see Honey, that's why I don't throw s%*t out

kiwifidget

"Cookie"
3425 posts

Uber Geek

Lifetime subscriber

#567392 11-Jan-2012 15:05

My virgin nano was in the recall group, so took it in to Service Plus on Monday arvo (9/1). Just been in this arvo (11/1) to pick up replacement 6th gen nano. Is a 48 hour turnaround a record?!

Delete cookies?! Are you insane?!

sedd900

6 posts

Wannabe Geek

#567393 11-Jan-2012 15:08

wow just 48 hrs is awesome im waiting for over 48 days now

jaybeedee

64 posts

Master Geek

#570271 18-Jan-2012 09:47

I just cancelled my service request (opened 30/11/11) and took the nano to Istore (ex Wired Dog) who said I should have my replacement in " a few working days".

Much more straightforward

- Things I had to do were call Apple 00800 7666 7666 and cancel the request first . Apparently if you don't do that it the duplication causes delays. Also I had to call after noon NZ time as the call centre handling the call early in the morning couldn't make the change so had to wait for the Asia pacific call centre to come online. I have to say I was impressed with their call centre [I hate Apple's support site so it was refreshing to find the humans very good to deal with and very effective]

swalker5872

60 posts

Master Geek

#570292 18-Jan-2012 10:23

Well here in the UK they received my iPod on 21 December (Christmas post must have delayed it, or else swamped and not updating receipts quickly) today received e-mail to confirm a replacement en-route to me. Will wait and see what model I get, would have preferred a credit towards a iTouch though!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

crackrdbycracku

1168 posts

Uber Geek

#570305 18-Jan-2012 10:57

Hi,

Does anybody know if there is a Wellington store to take my Nano in to for replacement rather than sending it in the box? Or point me in the direction of finding one?

I know my iPod is part of the recall as I got my box to send it back just before Christmas, as it was just before Christmas I haven't sent it yet.

Thanks.

Didn't anybody tell you I was a hacker?

sedd900

6 posts

Wannabe Geek

#570309 18-Jan-2012 11:12

crackrdbycracku: Hi,

Does anybody know if there is a Wellington store to take my Nano in to for replacement rather than sending it in the box? Or point me in the direction of finding one?

I know my iPod is part of the recall as I got my box to send it back just before Christmas, as it was just before Christmas I haven't sent it yet.

Thanks.

My best suggestion is call the apple helpline and tell them you were on vacation so you could not send it through .I sent my ipod on the 28th of dec still waiting for my status to be updated. Cancelling it now may cause duplication which will further delay the process .So best suggestion is to call the helpline

crackrdbycracku

1168 posts

Uber Geek

#570311 18-Jan-2012 11:17

Thanks,

Will do.

Didn't anybody tell you I was a hacker?

imatt

16 posts

Geek

#580509 12-Feb-2012 15:15

I got told to take it in to Yoobee.
i have 2 ipod nano 1st Henerations myself which i will replace.
they said it will take two weeks

swalker5872

60 posts

Master Geek

#580637 13-Feb-2012 00:21

Got my replacement eventually, and yes it was a 6th Generation Nano.

sedd900

6 posts

Wannabe Geek

#580638 13-Feb-2012 00:27

got mine too and since mine was misplaced by the courier guy and then delayed apple send me a hex watch strap too :)

GloWWorM

9 posts

Wannabe Geek

#580663 13-Feb-2012 08:44

I'm wondering if mine has been misplaced too. The courier collected the old one over a month ago. Still waiting for the replacement.

MurrayC

79 posts

Master Geek

#580693 13-Feb-2012 10:08

My old Nano was picked up by the courier on 23 December and I got an email last week saying that it was received at the Apple Repair Centre on 11 February and replacement was pending.

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