2degrees wont send emails

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees wont send emails

veryshort

81 posts

Master Geek

#110031 1-Oct-2012 20:46

Hi Guys ,
Im trying to help a friend out who is having problems with sending email from there Samsung S2 GT-19100 phone here are the details ...

Mobile supplier is 2 degrees
Email Client is Telstraclear { email addy is ....@clear.net.nz}
She is using the inbuilt app social hub I think it is that came with the phone for her email

We can receive emails no problems to the phone but it wont send emails .I have tried K9 mail as well and that too has the same problem , I have been told this is a problem with telstraclear to do with sending emails from your phone is this correct ?

Any help would be great .

Cheers
Andrew w

1 | 2

3892 posts

Uber Geek
+1 received by user: 164

#694491 1-Oct-2012 20:48

Are you trying to send using TCL's mail server?

If that's the case, I'm not sure you can send mail from outside their network and iirc they don't do authentication outside their network.

Why aren't you just using gmail?

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#694492 1-Oct-2012 20:49

Turn on smtp authentication in the email client and use the Telstraclear out going email server

veryshort

81 posts

Master Geek

#694495 1-Oct-2012 20:52

DonGould: Are you trying to send using TCL's mail server?

If that's the case, I'm not sure you can send mail from outside their network and iirc they don't do authentication outside their network.

Why aren't you just using gmail?

D

Hi Don ,
We arnt using Gmail as the primary email address she need all her "home email to come to her phone and needs to be able to reply to them from her "home" address not Gmail .

cheers

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#694497 1-Oct-2012 20:55

veryshort:
DonGould: Are you trying to send using TCL's mail server?

If that's the case, I'm not sure you can send mail from outside their network and iirc they don't do authentication outside their network.

Why aren't you just using gmail?

D

Hi Don ,
We arnt using Gmail as the primary email address she need all her "home email to come to her phone and needs to be able to reply to them from her "home" address not Gmail .

cheers

Ok, first I stand corrected... tcl does accept email from outside the network if you set up authentication, but it doesn't use TLS/SSL (so turn those options off if you're using them).

However, I use gmail all the time to send from my normal email address. I just set up the alternative email address in GMAIL so I can send as don@mydomain.co.nz from my phone.

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

veryshort

81 posts

Master Geek

#694502 1-Oct-2012 21:01

DonGould:
veryshort:
DonGould: Are you trying to send using TCL's mail server?

If that's the case, I'm not sure you can send mail from outside their network and iirc they don't do authentication outside their network.

Why aren't you just using gmail?

D

Hi Don ,
We arnt using Gmail as the primary email address she need all her "home email to come to her phone and needs to be able to reply to them from her "home" address not Gmail .

cheers

Ok, first I stand corrected... tcl does accept email from outside the network if you set up authentication, but it doesn't use TLS/SSL (so turn those options off if you're using them).

However, I use gmail all the time to send from my normal email address. I just set up the alternative email address in GMAIL so I can send as don@mydomain.co.nz from my phone.

D

thanks Don For your help I tried turning all authentication off and on and still no joy ,interesting way of doing it via G Mail Im still of the opinion we shouldnt have to set it up via Gmail ... Im with snap and dont have a problem sending from my private email address via K9 Mail .... TCL just make it hard ...lol , I have ruled out it being a handset issue as I tried to set the account up on my phone HTC one X and it could receive but not send so must be TCL related.

cheers

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#694508 1-Oct-2012 21:07

TCL do auth, but not with TLS/SSL, so if you've turned the auth on you'll need to ensure that it's plain text auth.

But yes, gmail makes far more sense and you end up with your mail backed up.

http://www.donsblog.geek.nz/my-email-set-up/ - This might be of interest.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

Dyson

Shop now for Dyson appliances (affiliate link).

veryshort

81 posts

Master Geek

#694509 1-Oct-2012 21:14

DonGould: TCL do auth, but not with TLS/SSL, so if you've turned the auth on you'll need to ensure that it's plain text auth.

But yes, gmail makes far more sense and you end up with your mail backed up.

http://www.donsblog.geek.nz/my-email-set-up/ - This might be of interest.

Thanks Don it did make for interesting reading ... it be tricky to set up now so this is why Im persisting with trying to find out why it wont work with TCL .nothing is ever easy ...lol.we are lothed to ring TCL as the wait time alone is enough to put anyone off let alone not getting a local ,one reason why I switched ISP's Snap are local {Chch} and you speak to locals when you ring them ...hahah thanks again .

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#694516 1-Oct-2012 21:23

I just sent you a pm, but a thought, have you tried via wifi? Are you sure that 2Deg isn't blocking smtp over port 25 from exiting their network?

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#694518 1-Oct-2012 21:26

also what smtp address are you trying to use? smtp.clear.net.nz

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

veryshort

81 posts

Master Geek

#694522 1-Oct-2012 21:29

DonGould: also what smtp address are you trying to use? smtp.clear.net.nz

Thats the one we are trying to use , we tried both wifi and 3G connection still no joy .

scheduler

264 posts

Ultimate Geek
+1 received by user: 25

#694523 1-Oct-2012 21:31

I use this method to send email through a 2 degrees phone for a main vodafone.net.nz email account so I assume it would probably work for TCL. 2degrees have an outgoing email server I have taken the following settings from their website.2degrees Email settings (outgoing)Outgoing server: smtp.2degreesmobile.net.nz
Outgoing port: 25 (without SSL)

If you use the 2 degrees SMTP server for outgoing no ID or password required and the standard TCL POP adress for incoming email then you should have no problems. Just make sure the return path email address's is correct.

Hope this helps

Laurie

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

veryshort

81 posts

Master Geek

#694524 1-Oct-2012 21:33

scheduler: I use this method to send email through a 2 degrees phone for a main vodafone.net.nz email account so I assume it would probably work for TCL. 2degrees have an outgoing email server I have taken the following settings from their website.2degrees Email settings (outgoing)Outgoing server: smtp.2degreesmobile.net.nz
Outgoing port: 25 (without SSL)

If you use the 2 degrees SMTP server for outgoing no ID or password required and the standard TCL POP adress for incoming email then you should have no problems. Just make sure the return path email address's is correct.

Hope this helps

Laurie

Cheers Laurie for the info I can try that , seems odd that I cant Use TCL though .

veryshort

81 posts

Master Geek

#694554 1-Oct-2012 22:25

hi guys again , just a quick question it cant be 2deg blocking the port as Im using very similar settings for my account with snap ...smtp.snap.net.nz and it all works perfectly .so would I be right in saying then problem is 100% TCL ?

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#694566 1-Oct-2012 23:18

I doubt 2D are blocking port 25

richms

29117 posts

Uber Geek
+1 received by user: 10231

Trusted

Lifetime subscriber

#694572 1-Oct-2012 23:41

If you use 2degrees smtp server than expect most of what you send to end up in the spam folders, since many spam filters will look at the dns records even in the absence of a properly formed spf record (which telstraclear appear to lack) as an indication that an email is being spoofed.

If telstraclear wont provide you with a working non port 25 TLS/SSL mail server, then I think that it is clear that it is time to move on from them as they are not serious about providing email.

IMO it is irresponsible for an ISP to accept SMTP auth over cleartext from outside their network.

Richard rich.ms

1 | 2