[Snap] Not exactly fast

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Not exactly fast

Elpie

1304 posts

Uber Geek

#154574 1-Nov-2014 00:19

Thankfully, this improved after a short time :-)

I was starting to worry that I would die of old age before I got this data into the cloud!

1 | 2 | 3

455 posts

Ultimate Geek

#1166242 1-Nov-2014 01:56

I'm pretty sure you can join Geektastic who's still trying to do his back ups daily.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

pooky

43 posts

Geek

#1166700 1-Nov-2014 22:11

Last 2 nights have been really slow international on Snap. Anyone else seeing the same thing? Might have to drop them a mail if its the same tomorrow. Getting about .9Mbps down but feels pretty laggy in general

pooky

43 posts

Geek

#1168001 3-Nov-2014 20:53

Seems to be bad again tonight

C:\Users\Andrew>tracert google.com

Tracing route to google.com [202.124.127.59]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms 192.168.0.1
2 449 ms 309 ms 479 ms 105.37.69.111.static.snap.net.nz [111.69.37.105]

3 * * 775 ms 106.37.69.111.static.snap.net.nz [111.69.37.106]

4 662 ms 536 ms * 44.17.69.111.static.snap.net.nz [111.69.17.44]
5 753 ms 797 ms * 45.17.69.111.static.snap.net.nz [111.69.17.45]
6 * 520 ms 345 ms 59.127.124.202.static.snap.net.nz [202.124.127.5
9]

Trace complete.

C:\Users\Andrew>ping google.co.nz

Pinging google.co.nz [202.124.127.31] with 32 bytes of data:
Reply from 202.124.127.31: bytes=32 time=617ms TTL=59
Request timed out.
Reply from 202.124.127.31: bytes=32 time=691ms TTL=59
Reply from 202.124.127.31: bytes=32 time=655ms TTL=59

Ping statistics for 202.124.127.31:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 617ms, Maximum = 691ms, Average = 654ms

C:\Users\Andrew>ping geekzone.co.nz

Pinging geekzone.co.nz [162.159.243.82] with 32 bytes of data:
Reply from 162.159.243.82: bytes=32 time=491ms TTL=59
Request timed out.
Reply from 162.159.243.82: bytes=32 time=489ms TTL=59
Reply from 162.159.243.82: bytes=32 time=552ms TTL=59

Ping statistics for 162.159.243.82:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 489ms, Maximum = 552ms, Average = 510ms

Speedtests
Wellington - 241ms Down 0.05Mbps Up 0.27Mbps (0.05Mbps is not a typo)
Eureka CA - 416ms Down 0.19Mbps Up 0.26Mbps

8:48pm Wellington - 252ms Down 0.26Mbps Up 0.40Mbps

ADSL Link Downstream Upstream
Link Rate 19379 Kbps 1016 Kbps
Line Attenuation 8.0 dB 3.1 dB
Noise Margin 11.9 dB 12.6 dB

Icky, gonna drop 'em a mail about it

hagfish

23 posts

Geek

#1168013 3-Nov-2014 21:07

I usually get 1.5MB. It's been rock-solid for a couple of years. Since the weekend, I'm getting about 300KB in the evenings, and lousy ping. I've restarted my router, but as far as I can tell, nothing has changed except for the month.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1168016 3-Nov-2014 21:09

Hi pooky & hagfish,

What area are you in?

^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

JamesL

956 posts

Ultimate Geek
Inactive user

#1168030 3-Nov-2014 21:38

pooky: Seems to be bad again tonight

C:\Users\Andrew>tracert google.com

Tracing route to google.com [202.124.127.59]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms 192.168.0.1
2 449 ms 309 ms 479 ms 105.37.69.111.static.snap.net.nz [111.69.37.105]

3 * * 775 ms 106.37.69.111.static.snap.net.nz [111.69.37.106]

4 662 ms 536 ms * 44.17.69.111.static.snap.net.nz [111.69.17.44]
5 753 ms 797 ms * 45.17.69.111.static.snap.net.nz [111.69.17.45]
6 * 520 ms 345 ms 59.127.124.202.static.snap.net.nz [202.124.127.5
9]

Trace complete.

C:\Users\Andrew>ping google.co.nz

Pinging google.co.nz [202.124.127.31] with 32 bytes of data:
Reply from 202.124.127.31: bytes=32 time=617ms TTL=59
Request timed out.
Reply from 202.124.127.31: bytes=32 time=691ms TTL=59
Reply from 202.124.127.31: bytes=32 time=655ms TTL=59

Ping statistics for 202.124.127.31:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 617ms, Maximum = 691ms, Average = 654ms

C:\Users\Andrew>ping geekzone.co.nz

Pinging geekzone.co.nz [162.159.243.82] with 32 bytes of data:
Reply from 162.159.243.82: bytes=32 time=491ms TTL=59
Request timed out.
Reply from 162.159.243.82: bytes=32 time=489ms TTL=59
Reply from 162.159.243.82: bytes=32 time=552ms TTL=59

Ping statistics for 162.159.243.82:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 489ms, Maximum = 552ms, Average = 510ms

Speedtests
Wellington - 241ms Down 0.05Mbps Up 0.27Mbps (0.05Mbps is not a typo)
Eureka CA - 416ms Down 0.19Mbps Up 0.26Mbps

8:48pm Wellington - 252ms Down 0.26Mbps Up 0.40Mbps

ADSL Link Downstream Upstream
Link Rate 19379 Kbps 1016 Kbps
Line Attenuation 8.0 dB 3.1 dB
Noise Margin 11.9 dB 12.6 dB

Icky, gonna drop 'em a mail about it

You sure no one is using your connection, either maxing downstream or upstream. If you're getting that bad results to local speedtests then it seems to indicate so..

No problem's here on my Snap connection in WLG

Kraven

729 posts

Ultimate Geek

#1168039 3-Nov-2014 22:07

Ping is higher for me tonight too, but not as bad as those above. VDSL, still on DLM1 (line up since 19 Sept), yet I'm seeing this:

1    <1 ms    <1 ms    <1 ms fritz.box
2    55 ms    58 ms    56 ms 105.37.69.111.static.snap.net.nz [111.69.37.105]
3    50 ms    51 ms    63 ms 106.37.69.111.static.snap.net.nz [111.69.37.106]

PoP is SNAP-68. I'm in Palmerston North.

Speedtest is sitting at about 25Mbit down / 7Mbit up. Normally matches line speed which is 40/10.

EDIT: It has settled down again now:

1    <1 ms    <1 ms    <1 ms fritz.box
2     9 ms     8 ms     8 ms 105.37.69.111.static.snap.net.nz [111.69.37.105]
3    10 ms    10 ms     8 ms 104.37.69.111.static.snap.net.nz [111.69.37.104]

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hagfish

23 posts

Geek

#1168077 3-Nov-2014 22:59

Hi RO

I'm in central Palmerston North. I just ran another speedtest, and it's back up to ~8Mb, and ~45ms ping, which is about right for a weekday evening. All is right with the world :)

Elpie

1304 posts

Uber Geek

#1168109 4-Nov-2014 00:36

Kraven: Ping is higher for me tonight too, but not as bad as those above. VDSL, still on DLM1 (line up since 19 Sept), yet I'm seeing this:

1    <1 ms    <1 ms    <1 ms fritz.box
2    55 ms    58 ms    56 ms 105.37.69.111.static.snap.net.nz [111.69.37.105]
3    50 ms    51 ms    63 ms 106.37.69.111.static.snap.net.nz [111.69.37.106]

PoP is SNAP-68. I'm in Palmerston North.

Speedtest is sitting at about 25Mbit down / 7Mbit up. Normally matches line speed which is 40/10.

EDIT: It has settled down again now:

1    <1 ms    <1 ms    <1 ms fritz.box
2     9 ms     8 ms     8 ms 105.37.69.111.static.snap.net.nz [111.69.37.105]
3    10 ms    10 ms     8 ms 104.37.69.111.static.snap.net.nz [111.69.37.104]

You are getting that on VDSL? Damn! I'm getting your slow speeds as my normal speeds on UFB. I'm in Palmerston North.

pooky

43 posts

Geek

#1168316 4-Nov-2014 11:03

@JamesL yep am sure nothing was being downloaded at the time

hagfish: Hi RO

I'm in central Palmerston North. I just ran another speedtest, and it's back up to ~8Mb, and ~45ms ping, which is about right for a weekday evening. All is right with the world :)

Ah, well there ya go. I'm also in Palmerston North. May be congestion somewhere in our segment of the network.

Initially I thought it would just be international traffic that was bottlenecked, but it actually looks more like a backend bottleneck because even to Welly was very slow. By about 10:30pm it was getting better.

8:48pm Wellington - 252ms Down 0.26Mbps Up 0.40Mbps
9:40pm Wellington - 167ms Down 0.87Mbps Up 0.58Mbps
10:36pm Wellington - 122ms Down 5.37Mbps Up 0.65Mbps
10:39pm Eureka CA - 219ms Down 2.55Mbps Up 0.58Mbps
8:10am Wellington - 15ms Down 16.71Mbps Up 0.9Mbps
8:11am Eureka - 197ms Down 12.49Mbps Up 0.89Mbps

Thanks for the reply Ralph, FYI my support ticket ref is #WGL-785-89851

pooky

43 posts

Geek

#1168335 4-Nov-2014 11:41

hagfish: I usually get 1.5MB. It's been rock-solid for a couple of years. Since the weekend, I'm getting about 300KB in the evenings, and lousy ping. I've restarted my router, but as far as I can tell, nothing has changed except for the month.

Yeah I have been really happy with the Snap ADSL connection for as long as I've had it, must be a couple of years now. Best ISP I have been with by a long way, good connection and very prompt / helpful service desk. Just in the last few months I have noticed it getting a bit patchier in the evenings at peak time, and the last few days it was very bad at peak time. Probably as more customers have joined on our part of the network has become more congested.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1168587 4-Nov-2014 15:36

Hi All,

We have had confirmation from Chorus that this is a known issue and is currently affecting multiple RSP's for some areas around the Central North Island. we are working to move traffic to some alternate handovers to bypass some of the congestion - and will keep you updated.

Thanks,
The Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

pooky

43 posts

Geek

#1168624 4-Nov-2014 16:30

Thanks Ralph appreciate your effort :)

nbroad

320 posts

Ultimate Geek

#1169383 5-Nov-2014 16:30

RalphFromSnap: Hi All,

We have had confirmation from Chorus that this is a known issue and is currently affecting multiple RSP's for some areas around the Central North Island. we are working to move traffic to some alternate handovers to bypass some of the congestion - and will keep you updated.

Thanks,
The Ralph

I have been aware of this congestion for 2 months and I am also in Palmerston North.
Many many phone calls and emails later, still no information from Vodafone.
The responses I get from a particular Vodafone employee almost insinuate that I shouldn't even be calling it a fault which is particularly disappointing.

See my thread:

Peak time latency jumping to over 700 ms - Milson, Palmerston North

pooky

43 posts

Geek

#1169393 5-Nov-2014 16:47

I have been noticing peak times getting worse and worse over time, but only recently has it become unusable. There have definitely been other times previously when it wasn't flash, but I've had a lot worse with other ISPs so didn't think much of it.

I watched my network stats again last night and the trend is clear as day, connection is fine off peak and you can see it slowly tapering off as peak time approaches, diminishing to very bad latency / speed, and then gradually improving as the users head off to bed for the night.

Sorry to hear you've been seeing this for so long, hopefully the right people at Chorus can be involved to get it sorted out.

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