2degrees, $80mo for 1Mbps down, 0.04Mbps up 100ms ping, help !

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees, $80mo for 1Mbps down, 0.04Mbps up 100ms ping, help !

TeaLeaf

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#214439 11-May-2017 18:03

My friend in south canterbury is getting ripped off by the above, they are not a tech person at all.

Should they contact Chorus or 2degrees? Chorus say VDSL up to 5Mbps, but 0.04Mbps up is shocking, no wonder they cant even use skype voice or even youtube sometimes.

Worst of all they are locked in for 2 years for this.

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#1779794 11-May-2017 18:11

@Tealeaf They are not getting ripped off they pay for the line and those speeds exceed the minimum requirement, They are not a Chours customer so they don't contact Chorus,

I suspect they are connected to a Conklin Cabinet which has very limited capacity, Chorus advise up to 5Mbps and 0.04 is up to 5Mbps

Chorus would say ADSL not VDSL as you have quoted

Further to this have they got a master filter installed or are they using Line filters? A master filter may help a bit

Linux

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#1779797 11-May-2017 18:18

Read this blog by @sbiddle it will explain more about a Conklin, Changing ISP will not change a thing as they will still be connected to the same hardware

http://www.geekzone.co.nz/sbiddle/8780

TeaLeaf

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#1779798 11-May-2017 18:20

well the chorus site says VDSL thats all im quoting.

IMO $80 a month for that level of service is a rip off, not blaming 2degrees

Who should they ring just to have it checked anyway?

0.04Mbps is unusable for them. id understand if it was $10 a month.

Linux

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#1779799 11-May-2017 18:22

What part of South Canterbury are they in? Post down to a street name this will help far better

Linux

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#1779800 11-May-2017 18:24

They don't need to ring all the INFO they need should be in the modem user interface under the xDSL line stats (maintain tab normally) If they are not connected to a Conklin cabinet then they have a major house wiring issue which will be there problem to fix

Linux

TeaLeaf

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#1779802 11-May-2017 18:26

I get Conklin Cabs, I just think 2 degrees should be checking what service is available before selling up to 200Mbps/100Mbps in their advertising when some people clearly dont read fine print and is their fault, but to get less than Dial up speeds for $80 a month, sorry thats just not right this day and age. They are better off with more 4G in their mobile plan.

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#1779803 11-May-2017 18:26

TeaLeaf:

Who should they ring just to have it checked anyway?

Well they are not a Chorus customer so it does not leave many options who they call and I will give you a few hints they don't call Spark / Vodafone / Orcon

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TeaLeaf

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#1779804 11-May-2017 18:27

Linux I appreciate your help, but this person is a farmer they are not going to know how to check the router or their wiring for battery or earth or anything.

Should they contact chorus or the ISP if they believe they have an issue? just answer that question soley.

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#1779805 11-May-2017 18:27

@Tealeaf that is not less than dial up speed last time I checked

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#1779807 11-May-2017 18:29

TeaLeaf:

Should they contact chorus or the ISP if they believe they have an issue? just answer that question soley.

I answered this in my first reply and can you narrow down the location from South Canterbury? This is a rather large area

Linux

TeaLeaf

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#1779808 11-May-2017 18:29

Linux:

@Tealeaf that is not less than dial up speed last time I checked

Linux

wasnt 52Kbps both ways? If not, my bad. But either way they are better off with Mobile Broadband. But they need to ring someone to have it verified if the house or the copper. Now who do they ring, Chorus or the ISP?

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#1779809 11-May-2017 18:30

TeaLeaf:

Linux:

@Tealeaf that is not less than dial up speed last time I checked

Linux

wasnt 52Kbps both ways? If not, my bad. But either way they are better off with Mobile Broadband. But they need to ring someone to have it verified if the house or the copper. Now who do they ring, Chorus or the ISP?

I have now answered this question more than once in this thread!!

Linux

TeaLeaf

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#1779811 11-May-2017 18:34

Both the chorus and 2degrees website say VDSL for their address.

So I presume they ring 2degrees then.

Any idea what kind of router it is supplied by 2degrees? Ill try to talk them through it tomorrow. Under that tab how will I know if its a conklin cabinet?

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#1779812 11-May-2017 18:35

Are you going to narrow down the location as asked for more than once? Even post a street name this will really help

Linux

TeaLeaf

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#1779821 11-May-2017 18:57

Im just waiting for them to reply if they mind me publicly posting their street

How will it help you?

I appreciate your help, but unless you have live terminal to the cabinet Im not sure what more you can tell me than the help already provided? Thanks, Ill just wait their reply.

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