Gamer/VOIP Latency - Technical support thread

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Gamer/VOIP Latency - Technical support thread

Zub

147 posts

Master Geek

#22398 27-May-2008 12:12

Just moving this out of the other International Speeds thread which is becoming a catch-all discussion about everything.

This is a technical support thread for Orcon to ask it's customers for data or specific feedback.
So please no generic comments about Orcon or your frustrations. It just distracts from the business of deducing cause and effect. Thanks :)

Synopisis
* It appears that two way streaming services/applications are not recieving a stable rate of latency during peak hours, for Orcon customers.

Behaviours observed...
1) Gamers getting lag spikes during play. In-game latency meters swinging from 200ms to 10,000ms ping. Doesn't necessarily relate to in-game activity (meter can jump when players are inactive with no environmental changes occuring)
2) Some disconnection from game servers following extended lag periods (prob just server rejecting due to percieved no-reply)
3) Voice software (Ventrillo, Teamspeak, Skype) across all sorts of servers getting delays, broken speech, and conversation lag of 1-3 minuutes.
4) Video conferencing software (only heard of Skype so far) experiencing same issue as in point 2.

Issues have been reported by...
1) Orcon customers on both 'new' and old plans
2) I have seen some similar complaints from Xnet customers, but not as many
3) Many Kiwis on alternative ISPs using these same services report having no problems at all.

Discussions in play that might be useful (threads)
1) Geekzone (of course). This very thread :)
2) GP forums. http://www.gpforums.co.nz/showthread.php?s=8e551316b2d072843c349438ca53566d&postid=5154188#post5154188
Pyronical is heading up a great effort to collate traceroute information if that is helpful to you. There are other GP threads but this seems the most constructive.
3) NZDSL. http://www.nzdsl.co.nz/PNphpBB2-viewtopic-t-313-start-15-sid-045b9a3b226b1c4efc370efde05af1b5.phtml
Introduces Teamspeak as also experiencing the same issues
4) http://www.gpforums.co.nz/thread/315439/?s=570f7d5d66946fa7c39fae1a9a2a96ea
5) http://forums.ageofconan.com/showthread.php?t=24556 AoC latency spikes appear to be widespread across ISPs and countries, so may not be suitable for analysis in this thread.
5) <>

Let us know how we can best help out with testing and feedback through this particular thread, and we'll do our best to cross post and bring everyone together get get whatever data you need.

1 | 2 | 3

147 posts

Master Geek

#133539 27-May-2008 12:14

Originally posted by tsalmen (Thomas, the Chief Technical Officer at Orcon) - 26 May 21:49

For users who are seeing high latency to WoW servers, it would help to know exactly which ones. E.g. while ingame run a netstat and post the IP address of the server you're connected to (it'll be on port 3724). Would be good to see a trace to that specific address as well.

cheers
thomas

Zub

147 posts

Master Geek

#133540 27-May-2008 12:15

Noob guide to Netstat (cause I'm a noob and had have never done it before. Lemmee know if any corrections.)

1) Click Start
2) Launch command window
- XP: click run, type command, press okay
- Vista: search for command and choose it
-> Not sure about Mac or Linux soz
3) Type netstat whist WoW is running
4) Look down the list under heading 'Foreign Address' for a bunch of numbers with 3724 at the end after a colon (this will be WoW). Do the same with other programs running, should be able to guess which is which.

Instructions -> When you post please list: Your Orcon plan | The netstat address | Latency experienced
I'll compile for convenience

Results compilation (updated 23.06.08 07:30pm):

World of Warcraft

Zub | Platinum+ | 12-129-225-12:3724 | 518ms
Mattosaur4 | ?? | 12.129.233.99:3724 | 200-400ms
brookz | ADSL2 | ?? |during peak hours any games are unplayabe all the way upto 12am
Name | Plan | address | latency

Age of Conan

Zub | Platinum+ | 208.82.194.5:7038 | 9583ms
Pyronical | Something+ | 208.82.194.1 | ~9000ms - 55000ms (from GP fourms "ping is consistantly around 245ms or so, even when I have the game running which shows 9000+"
Ipeditor | ?? | 208.82.194.9:7042 | ??
Sp00k | ?? | 208.82.194.9 & 208.82.194.5 | dropouts
Drac | ?? | 208.82.194.5 | "red latency bar"
Jekkyl | ?? | ?? | ??
Name | Plan | address | latency

Ventrillo

Zub | Platinum+ | CHROMIUM:12438 (not sure bout this. Vent IP from GUI is 69.12.97.70) | Umm, how to tell latency? But yeah unuseable.
Mattosaur4 | ?? | chromium.typefrag.com:30312 | unuseable
Rambaldi | ?? | ?? | conversation 45 seconds behind real world
thomasz | ?? | ?? | ??
Jekkyl | ?? | ?? | ??
brookz | ?? | ?? | unable to use vent for over 3 months
dreamtype | ?? | ?? | same problem with vent and some other games e.g warcraft III(3)
Name | Plan | address | latency

Teamspeak

BazNZ | Platinum+ | ?? | hard to connect and instant D/C's
Name | Plan | address | latency

Noob guide to Tracert (stolen directly from Pyros post on GP forums!)

In the same command box type "tracert XXX.XX.XXX.X" and press enter
X's will be replaced with the address you got during the Netstat. Can leave the port off the end (the bit from ':' onwards)

Zub

147 posts

Master Geek

#133541 27-May-2008 12:16

Posted by mattosaur4 26 May 21:21

I haven't done much testing into International speeds as most of my random problems have been drastic i.e. sites like www.amazon.com have taken 40 secs to come up.  Things like only getting 30 Kbps instead of an expected 100 Kpbs when downloading I've just lived with. I've also been away for a week and just home today. Ventrillo is still unusable and WoW latency is currently at 390-500ms (US Server).  I was able to watch some Trailers on the Apple site with minimal waiting which hasn't been the case for about 6 weeks & downloading a 20mb file was running around 100k instead of 82bytes a sec which I got at one point 2 weeks ago.

I had my first problems with World of Warcraft (US Server) round about 10 March 08. It was a period of bad latency jumping from 300-10000ms for about 10 days. It was then fine for about 3 weeks and that's when Ventrilo became unusable and has been ever since. My in-game latency of late has been Ok at around 200-500 and hasn't jumped that much. I can also use the in-game voice service with minimal lag.

As far as I know Ventrillo uses 1 TCP Port and 2 UDP ports & since v3 they seem to be next available / randomly chosen. TCPView shows the following from 3 seperate times I had it open. No firewall or other apps are blocking the traffic & I've tried other machines.

Ventrilo.exe:3592 UDP matts:1150 *:*
Ventrilo.exe:3592 UDP matts:1151 *:*
Ventrilo.exe:3592 TCP matts.home:1506 chromium:30312 ESTABLISHED

Ventrilo.exe:3516 TCP matts.home:3273 chromium.typefrag.com:30312 ESTABLISHED
Ventrilo.exe:3516 UDP matts:3270 *:*
Ventrilo.exe:3516 UDP matts:3271 *:*

Ventrilo.exe:2260 UDP matts:3254 *:*
Ventrilo.exe:2260 UDP matts:3255 *:*
Ventrilo.exe:2260 TCP matts.home:3266 chromium.typefrag.com:30312 ESTABLISHED

If I can provide any further info to help with this Duncan or Thomas please let me know.

Zub

147 posts

Master Geek

#133542 27-May-2008 12:17

posted by Zub 26 May 22:36

WoW

Tracing route to 12-129-225-12.attens.net [12.129.225.12]over a maximum of 30 hops:
1     1 ms     1 ms     1 ms 192.168.2.1
2    19 ms    21 ms    20 ms 60.234.8.18
3    18 ms    19 ms    18 ms ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
4    18 ms    19 ms    20 ms ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
5    19 ms    18 ms    18 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
6   208 ms   210 ms   209 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
7   208 ms   208 ms   210 ms 12.126.40.25
8   180 ms   182 ms   182 ms tbr1.sffca.ip.att.net [12.122.81.102]
9   179 ms   179 ms   179 ms cr1.sffca.ip.att.net [12.122.19.25]
10   178 ms   179 ms   179 ms cr1.la2ca.ip.att.net [12.122.3.122]
11   179 ms   179 ms   179 ms tbr1.la2ca.ip.att.net [12.122.19.146]
12   178 ms   178 ms   178 ms 12.127.3.185
13   179 ms   179 ms   179 ms 12.122.255.74
14   179 ms   180 ms   179 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
15     *        *        *     Request timed out.
[ 16-29 as above]
30     *        *        *     Request timed out.
Trace complete.

AoC

Tracing route to 208.82.194.5 over a maximum of 30 hops
1    <1 ms    <1 ms    <1 ms 192.168.2.1
2    19 ms    19 ms    19 ms 60.234.8.18
3     *       18 ms    18 ms ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
4    19 ms    19 ms    17 ms ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69]
5    17 ms    17 ms    18 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
6   170 ms   170 ms   169 ms po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
7   170 ms   170 ms   169 ms po1-0.gw2.sjc1.asianetcom.net [202.147.50.166]
8   180 ms   179 ms   180 ms unknown.Level3.net [64.152.102.57]
9   192 ms   181 ms   180 ms vlan99.csw4.SanJose1.Level3.net [4.68.18.254]
10   192 ms   181 ms   180 ms ae-94-94.ebr4.SanJose1.Level3.net [4.69.134.253]
11   240 ms   252 ms   251 ms ae-2.ebr4.NewYork1.Level3.net [4.69.135.186]
12   249 ms   251 ms   252 ms ae-94-94.csw4.NewYork1.Level3.net [4.69.134.126]
13   249 ms   252 ms   251 ms ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77]
14   250 ms   252 ms   252 ms ae-2.ebr1.Newark1.Level3.net [4.69.132.98]
15   257 ms   246 ms   239 ms ae-12-51.car2.Newark1.Level3.net [4.68.99.6]
16   241 ms   241 ms   240 ms IPSOFT-INC.car2.Newark1.Level3.net [4.79.190.126]
17     *        *        *     Request timed out.
[ 18-29 as above ]
30     *        *        *     Request timed out.
Trace complete.

Ventrillo

Tracing route to CHROMIUM [69.12.97.70] over a maximum of 30 hops:
1     1 ms     1 ms    <1 ms 192.168.2.1
2    20 ms    19 ms    19 ms 60.234.8.18
3    17 ms    18 ms    19 ms ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
4    19 ms    19 ms    19 ms ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
5    20 ms    19 ms    18 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
6   170 ms   170 ms   171 ms po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
7   170 ms   170 ms   170 ms po0-0.gw2.sjc1.asianetcom.net [202.147.50.130]
8   260 ms   181 ms   181 ms ge-6-2-1.mpr1.sjc7.us.above.net [64.125.13.101]
9   181 ms   182 ms     *     so-1-0-0.mpr2.sjc2.us.above.net [64.125.30.178]
10   262 ms   268 ms   261 ms so-1-0-0.mpr1.lga5.us.above.net [64.125.26.142]
11   228 ms   228 ms   227 ms so-0-0-0.mpr2.lga3.us.above.net [64.125.30.22]
12   222 ms   222 ms   238 ms 208.184.48.181.speakeasy.net [208.184.48.181]
13   255 ms   254 ms   254 ms CHROMIUM [69.12.97.70]
Trace complete.

Zub

147 posts

Master Geek

#133543 27-May-2008 12:17

posted my mattosaur4 26 May 22:45

I'm currently playing on Bronzebeard (US Server) 12.129.233.99:3724

My Latency has been between 200-400ms which is fine for the last hour.

Tracert for reference

Tracing route to 12.129.233.99 over a maximum of 30 hops

1    <1 ms    <1 ms    <1 ms RTA1025W.home [192.168.1.1]
2    77 ms    75 ms    76 ms 60.234.8.18
3    76 ms    75 ms    78 ms ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
4    82 ms   159 ms    86 ms ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
5    81 ms    78 ms    81 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
6   238 ms   235 ms   259 ms po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
7   224 ms   226 ms   214 ms 12.126.40.25
8   202 ms   204 ms   200 ms tbr1.sffca.ip.att.net [12.122.84.45]
9   206 ms   205 ms   200 ms cr2.sffca.ip.att.net [12.122.19.5]
10   201 ms   205 ms   205 ms cr2.la2ca.ip.att.net [12.122.31.133]
11   206 ms   208 ms   249 ms tbr2.la2ca.ip.att.net [12.122.19.214]
12   223 ms   205 ms   218 ms 12.127.3.189
13   207 ms   209 ms   217 ms 12.122.255.74
14   209 ms   280 ms   215 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246]
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

and 1 to my Guild's Ventrillo Server chromium.typefrag.com:30312 (unusable all the time)

Tracing route to chromium.typefrag.com [69.12.97.70]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms RTA1025W.home [192.168.1.1]
2    57 ms    55 ms    52 ms 60.234.8.18
3    57 ms    54 ms    54 ms ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
4    68 ms    55 ms    62 ms ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
5    58 ms    56 ms    59 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
6   217 ms   217 ms   213 ms po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
7   181 ms   184 ms   183 ms po1-0.gw2.sjc1.asianetcom.net [202.147.50.166]
8   214 ms   211 ms   214 ms ge-6-2-1.mpr1.sjc7.us.above.net [64.125.13.101]

9 219 ms * 231 ms so-1-0-0.mpr2.sjc2.us.above.net [64.125.30.178]

10 317 ms 325 ms 311 ms so-1-0-0.mpr1.lga5.us.above.net [64.125.26.142]

11   301 ms   305 ms   292 ms so-0-0-0.mpr2.lga3.us.above.net [64.125.30.22]
12   296 ms   297 ms   297 ms 208.184.48.181.speakeasy.net [208.184.48.181]
13   305 ms   314 ms   308 ms chromium.typefrag.com [69.12.97.70]

Trace complete.

Zub

147 posts

Master Geek

#134249 29-May-2008 20:15

Zub | Platinum+ | 12-129-225-12:3724 (WoW) | 875ms as at 8pm 29th May 2008

Tracing route to 12-129-225-12.attens.net [12.129.225.12]over a maximum of 30 hops:

1     1 ms     1 ms    <1 ms 192.168.2.1
2    20 ms    19 ms    20 ms 60.234.8.18
3    18 ms    21 ms    32 ms ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
4    19 ms    20 ms    19 ms ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69]
5    19 ms    20 ms    18 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
6   209 ms   213 ms   208 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
7   210 ms   208 ms   208 ms 12.126.40.25
8   178 ms   180 ms   179 ms tbr1.sffca.ip.att.net [12.122.81.102]
9   178 ms   178 ms   178 ms cr1.sffca.ip.att.net [12.122.19.25]
10   178 ms   179 ms   179 ms cr1.la2ca.ip.att.net [12.122.3.122]
11   180 ms   179 ms   179 ms tbr1.la2ca.ip.att.net [12.122.19.146]
12   177 ms   178 ms   178 ms 12.127.3.185
13   179 ms   179 ms   181 ms 12.122.255.74
14   179 ms   179 ms   179 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     * etc...

Edit -> 8:30 and latency has been steadily going up (currently 1400). And yet...

That's pretty much full speed for me.

International is a bit weak at the moment, but still not a comparative ping and far from the worst download rate ever.

Interested to to know what is driving up latency in this application whilst speedtests seem to be holding steadyish.

wonderferret

139 posts

Master Geek

Lifetime subscriber

#134589 31-May-2008 13:17

I'm guessing they are shaping traffic so http, which is what the speedtest uses, gets priority over gaming traffic to give web browsing users a better experience until they get their intl capacity issues sorted.

GoodSync

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lpeditor

10 posts

Wannabe Geek

#134697 1-Jun-2008 00:18

Hey - I'm getting bad latency for Age of Conan. I've been chatting to someone on the AoC forums, who reckons they've got their ISP to fix the lag spike issue. In their own words:

"Send an email to help@adam.com.au

They wont officially tell me exactly what was wrong but from what i understand and what little info i could get FC are doing something with Age of Conan that most games don't do, so they both needed to edit a few settings to allow the data to flow through without issues, its worth a shot!"

I'll try that above email address, though I doubt they'll do anything as I'm not a customer. I'll try orcon support too.

Zub

147 posts

Master Geek

#134698 1-Jun-2008 00:29

Hi Ipeditor,

Orcon have asked us to collate some specific data that will help them to identify the cause of latency. Would you mind contributing your data too? See posts number 2 and 3 (reply #133540) for instructions.
If you find any other tips though from that support email then keen to hear about them too. Thanks :)

I other news... Orcon have announced that there are issues with International connections, and their website is now updated to say they are provisioning more international bandwidth next week. So that might resolve it soon.

Also, I'm playing AoC at the moment and latency seems better for me. I'm still getting spikes up to 10k, but they seem less frequent and don't last as long. I also recently forwarded port 7038 in my router which I think AoC uses. I don't think this should make any difference to latency, but never hurts to try I guess.

Lurch

1061 posts

Uber Geek

#134707 1-Jun-2008 07:09

Well after dealing with slow downloads internationall (slower than dialup!) and not being able to play WoW during peak times.... The last straw hit this weekend when from 4pm Saturday onwards with constant disconnections and only being able to login to WoW for a couple of seconds at a time I've decided I've had enough listening to Orcon stating we'll have more international bandwidth next week... they've been saying that for quite sometime now.

Add to this their slack replies on email and when calling the helpdesk getting the "it'll be fixed next week" routine adds to a very frustrating experience. I should of stayed with Telecom. Atleat with Telecom if they had an issue they would front up and fix it in a timely manner and even offer credits...

Anyway google time to go find somewhere else to take my money and actually get what I am paying for.

lpeditor

10 posts

Wannabe Geek

#135016 2-Jun-2008 19:36

Hey there - here's the netstat data from my current session of Age of Conan. I'm not sure which bits are relevant - I think the :7000s stuff. During the time netstat was running, I got a lag spike (and got killed!)

I'll forward to Orcon support. I've had a standard reply saying they'll look into congestion in my connection - but I don't think that's the issue.

Quite a few Orcon customers posting on the official AoC forums today - hopefully they'll all get in touch.

Active Connections

Proto Local Address          Foreign Address        State
TCP    127.0.0.1:12080        user-PC:50188          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50193          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50617          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50660          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50662          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50664          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50668          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50677          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50684          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50700          ESTABLISHED
TCP    127.0.0.1:12080        user-PC:50705          TIME_WAIT
TCP    127.0.0.1:12080        user-PC:50721          TIME_WAIT
TCP    127.0.0.1:12080        user-PC:50723          TIME_WAIT
TCP    127.0.0.1:12080        user-PC:50725          TIME_WAIT
TCP    127.0.0.1:12080        user-PC:50729          TIME_WAIT
TCP    127.0.0.1:12080        user-PC:50735          TIME_WAIT
TCP    127.0.0.1:12080        user-PC:50738          ESTABLISHED
TCP    127.0.0.1:50170        user-PC:50171          ESTABLISHED
TCP    127.0.0.1:50171        user-PC:50170          ESTABLISHED
TCP    127.0.0.1:50172        user-PC:50173          ESTABLISHED
TCP    127.0.0.1:50173        user-PC:50172          ESTABLISHED
TCP    127.0.0.1:50188        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50193        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50617        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50660        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50662        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50664        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50668        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50677        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50684        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50697        user-PC:12080          TIME_WAIT
TCP    127.0.0.1:50700        user-PC:12080          ESTABLISHED
TCP    127.0.0.1:50704        user-PC:12080          TIME_WAIT
TCP    127.0.0.1:50715        user-PC:12080          TIME_WAIT
TCP    127.0.0.1:50717        user-PC:12080          TIME_WAIT
TCP    127.0.0.1:50729        user-PC:12080          TIME_WAIT
TCP    127.0.0.1:50738        user-PC:12080          ESTABLISHED
TCP    192.168.1.2:50616      reserved-82:http       TIME_WAIT
TCP    192.168.1.2:50618      a69:http               CLOSE_WAIT
TCP    192.168.1.2:50661      ip-210-48-73-74:http   ESTABLISHED
TCP    192.168.1.2:50665      ip-210-48-73-74:http   ESTABLISHED
TCP    192.168.1.2:50678      ip-208-109-53-38:http ESTABLISHED
TCP    192.168.1.2:50699      cg-in-f164:http        CLOSE_WAIT
TCP    192.168.1.2:50701      ip-208-109-53-38:http ESTABLISHED
TCP    192.168.1.2:50703      feeds:http             TIME_WAIT
TCP    192.168.1.2:50709      www:http               TIME_WAIT
TCP    192.168.1.2:50710      cf-in-f165:http        CLOSE_WAIT
TCP    192.168.1.2:50719      cf-in-f127:http        CLOSE_WAIT
TCP    192.168.1.2:50722      dal-lv3-n36:http       TIME_WAIT
TCP    192.168.1.2:50724      67.15.118.13:http      TIME_WAIT
TCP    192.168.1.2:50727      208.82.194.9:7000      TIME_WAIT
TCP    192.168.1.2:50728      208.82.194.5:7038      TIME_WAIT
TCP    192.168.1.2:50731      208.82.194.174:7042    ESTABLISHED
TCP    192.168.1.2:50732      208.82.194.9:7042      ESTABLISHED
TCP    192.168.1.2:50733      208.82.194.9:7015      ESTABLISHED
TCP    192.168.1.2:50734      cf-in-f83:http         ESTABLISHED
TCP    192.168.1.2:50737      cf-in-f83:http         ESTABLISHED
TCP    192.168.1.2:50739      cf-in-f18:http         ESTABLISHED

Zub

147 posts

Master Geek

#135038 2-Jun-2008 21:03

Thx Ipeditor

Would you mind doing another command prompt and enter in...

tracert 208.82.194.9

(I picked this address from your netstat because it is the closest to the others reported, and was showing as established)

This should give a list of addresses like the ones reported in posts above. Post that for us here, because I think that's what Orcon uses to trace how the data arrives from AoC servers to your PC, and can then figure out what might be contributing to volatile latency. I don't know if Orcon are actually using this thread, but if so I want them to have the kind of data Tom Salmen originally asked us for

duncanblair

248 posts

Master Geek

Trusted

#135132 3-Jun-2008 11:04

Hi guys,

Thanks for continuing to provide information, and special thanks to Zub for splitting this out into a manageable topic.

We think that the bandwidth upgrade scheduled for this week should resolve these issues.

I will post here to let you know an exact date for that upgrade once I have it.

Thanks for your patience.

Zub

147 posts

Master Geek

#135271 3-Jun-2008 19:07

Champion! Thanks for posting Duncan

Sp00k

2 posts

Wannabe Geek

#135282 3-Jun-2008 19:56

My 2c if it worth it
with ORCON and having AOC issues in the afternoon/evening ( server keeps dropping)
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\*****>tracert 208.82.194.9

Tracing route to aoc-us-um.live.ageofconan.com [208.82.194.9]
over a maximum of 30 hops:

1     1 ms     1 ms     1 ms 192.168.0.1
2     4 ms     2 ms     2 ms RTA1320.home [192.168.1.1]
3    21 ms    24 ms    26 ms 60.234.8.17
4    20 ms    21 ms    19 ms ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
5    22 ms    26 ms    21 ms ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69
]
6    24 ms    21 ms    22 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
7   201 ms   202 ms   199 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
8   212 ms   209 ms   211 ms po1-0.gw2.sjc1.asianetcom.net [202.147.50.166]
9   205 ms   203 ms   200 ms unknown.Level3.net [64.152.102.57]
10   205 ms   201 ms   212 ms vlan69.csw1.SanJose1.Level3.net [4.68.18.62]
11   181 ms   181 ms   179 ms ae-64-64.ebr4.SanJose1.Level3.net [4.69.134.241]

12   287 ms     *      285 ms ae-2.ebr4.NewYork1.Level3.net [4.69.135.186]
13   279 ms   270 ms   273 ms ae-64-64.csw1.NewYork1.Level3.net [4.69.134.114]

14   271 ms   270 ms   270 ms ae-61-61.ebr1.NewYork1.Level3.net [4.69.134.65]

15   258 ms   253 ms   252 ms ae-2.ebr1.Newark1.Level3.net [4.69.132.98]
16   271 ms   271 ms   273 ms ae-12-51.car2.Newark1.Level3.net [4.68.99.6]
17   272 ms   271 ms   272 ms IPSOFT-INC.car2.Newark1.Level3.net [4.79.190.126
]
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

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