Setting up a VPN to my Fritzbox

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Setting up a VPN to my Fritzbox - trouble :(

KrazyKid

1238 posts

Uber Geek

#226190 24-Dec-2017 23:29

Trying to set up an VPN from my Android 7.0 Phone to the Fritzbox and it is not connecting.

Followed the instructions from AVM Fritz - seemed very straight forward and should just work, but something is not right.

Any ideas on why I may be doing wrong, any tips or pitfalls that might be causing problems?

2degreesCare

1537 posts

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2degrees

#1925686 27-Dec-2017 12:35

Hi, have you tried setting your phone APN to 'Direct'?

Regards

^POB

sbiddle

30853 posts

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Biddle Corp

Lifetime subscriber

#1925738 27-Dec-2017 15:07

2degreesCare:

Hi, have you tried setting your phone APN to 'Direct'?

Regards

^POB

VPN's were never historically supported on 2degrees - I assume the direct APN does allow these?

KrazyKid

1238 posts

Uber Geek

#1925874 27-Dec-2017 21:27

My mobile is with Spark - its APN says "internet" - are you saying this should be direct?

sbiddle

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Biddle Corp

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#1925878 27-Dec-2017 21:55

KrazyKid:

My mobile is with Spark - its APN says "internet" - are you saying this should be direct?

You will need to check with Spark. VPN's are blocked on many mobile networks by default since the default APN IP's are CGNAT which will break PPTP and IPSEC. As I don't use Spark I can't be of any assistance.

2degreesCare

1537 posts

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2degrees

#1925954 28-Dec-2017 09:47

Sorry @KrazyKid, the "direct" APN is for 2degrees mobiles.

@sbiddle is correct that some networks may not work with some or all types of VPN depending on their network setup. You'll need to check with them to confirm this, or if there is a setting that they can change for their network.

While the Fritz!Boxes we provide have the ability to set up a VPN, this is an advanced feature we do not actively provide support for as it can create security risks for your home network. However, a few troubleshooting steps you can try are:

Check if devices can access the VPN externally through a friend's home network (more likely to allow VPN)
Check if devices can access the VPN internally (ie while on your home WiFi/LAN network)
Try the above on multiple devices, in case it's a specific device that is not compatible

If it works internally but not externally, it's may be a 2degrees network issue, because we don't actively block VPN connections. Send us your customer number and address, as well as screenshots of the error you get when you try to connect and our technical team can investigate.

Cheers,

^BRM

KrazyKid

1238 posts

Uber Geek

#1926199 28-Dec-2017 15:37

Thanks for the tips. I managed to get open VPN working to my Nas but never couple get the fritzbox VPN going on my old Android 5 phone. So I know vpns in general the work on the networks.
Now I've got a new Android so trying again. I'll give it a go at a friend's and see. Be nice to go to the router with a vpn rather the NAS but if I must I must

Mark

1653 posts

Uber Geek

#1931078 5-Jan-2018 22:49

I have it working from my Vodafone mobile to my Fritzbox on 2degrees.

You have created a connection type of "IPsec Xauth PSK" ?
Put in the current external IP address of the router in the phone?
Made sure you are not connected to the Fritzbox via WiFi when you try to open a VPN connection? (ie. turn off WiFi on your phone and make it use the mobile connection for internet)