ONT 'update' light is red

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › ONT 'update' light is red

JohnFlower

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#279813 10-Nov-2020 19:26

My Chorus ONT has a red light above the 'update' label. According to https://www.chorus.co.nz/q/model-type-200 I should call 2degrees...

Can someone here tell me what caused it?

quickymart

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#2601270 10-Nov-2020 19:34

A fault?

Linux

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#2601274 10-Nov-2020 19:39

As above ' A Fault ' so call your ISP as suggested

hio77

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Lizard Networks

#2601283 10-Nov-2020 19:52

fun fact, that site you linked has the answer on it...

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

JohnFlower

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#2601287 10-Nov-2020 19:55

hio77:

fun fact, that site you linked has the answer on it...

I know. The line still works though...

The last time I called 2degrees to report a fault they told me there wasn't one and ended up waiting 1.5 days for it to magically fix itself.

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#2601292 10-Nov-2020 20:09

2d should pass this direct over to Chorus

BMarquis

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Chorus

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#2601295 10-Nov-2020 20:10

please PM me the serial number on your ONT and I'll take a look.

Linux

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#2601296 10-Nov-2020 20:11

BMarquis:

please PM me the serial number on your ONT and I'll take a look.

Even better Chorus pick it up off Geekzone :)

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hio77

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Lizard Networks

#2601377 10-Nov-2020 22:14

JohnFlower:
hio77:

fun fact, that site you linked has the answer on it...

I know. The line still works though...

The last time I called 2degrees to report a fault they told me there wasn't one and ended up waiting 1.5 days for it to magically fix itself.

Fair enough. Tier 1 support can sometines be a drag. Sometimes we do need to do these things though. It's quite a clear error generally they get the gist pretty quick after you say red light.

Definately get your serial to Brent, he's a wizard with onts and is likely quite keen to check the reason it failed too

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

nztim

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TEAMnetwork

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#2601387 10-Nov-2020 22:44

I’ve seen the ONT light red, service still running, running the ONT test comes back “degraded” instead of “good” and its the start of a failure

RSPs should log a fault on the line at that point

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

quickymart

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#2602080 11-Nov-2020 18:30

All sorted now?

BMarquis

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Chorus

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#2602081 11-Nov-2020 18:36

Yeah,sorry I should have updated here too...
The OLT in question was upgraded last night, which also involves an ONT upgrade.
It seems the distribution of ONT software failed for this particular ONT (we do that the day before the upgrade) which caused the red LED.
However, it fixed itself when the upgrade occurred - shortly after midnight last night.