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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Broadband account login from 2d mobile App
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#303663 26-Feb-2023 17:42
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I am trying to login to my 2degrees broadband account (fibre) via the 2degrees mobile App. When I click ' Log in ' nothing happens

 

Edit: This is  Android App V21.17.0

 

 

Is this issue happening for anyone else? I can login via the 2degrees website no issues so username / password are correct

 

 

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  #3042293 26-Feb-2023 17:47
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@SarahRykers Can you please ask someone to look into this issue from the 2degrees side

 

I can not even login to the ' 2degrees broadband App ' that is not actually an App



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  #3042298 26-Feb-2023 18:01
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Would this have something to do with the migration of the legacy 2D billing to the vocus billing?




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michaelmurfy
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  #3042300 26-Feb-2023 18:04
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It’s likely you’re migrated to the Vocus platform. Try logging in via the 2degrees website and see if you get the old platform or the new one.




Michael Murphy | https://murfy.nz
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  #3042302 26-Feb-2023 18:14
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@michaelmurfy Looks like it has not changed when logging in same dashboard

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  #3042307 26-Feb-2023 18:19
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Now I am getting this message when logging in so need to wait

 

 

 

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  #3042309 26-Feb-2023 18:25
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It works for me (2degrees Legacy).

 

Did you go via the 2degrees website or via a bookmark? There is a step before logging in that asks for your username I think to verify if you've been migrated or not.




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Linux

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  #3042311 26-Feb-2023 18:28
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via the 2degree website (I do not have the login page bookmarked)

 

I can login via the website no issue it is only via the 2degrees mobile App (click login nothing happens)

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  #3042312 26-Feb-2023 18:30
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On the website once it has done the check I get directed to

 

https://secure.2degreesbroadband.co.nz/login

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  #3042460 26-Feb-2023 22:56
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Unrelated but if a 2degrees employee looks at this, could you please fix the planned outages part of this site?

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  #3043281 28-Feb-2023 14:31
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Linux:

 

@SarahRykers Can you please ask someone to look into this issue from the 2degrees side

 

I can not even login to the ' 2degrees broadband App ' that is not actually an App

 

 

Hey Linux, 

 

Sorry to hear about this. 

 

I can escalate this with the Tech team, could you fire me your details in a direct message, as well as any other screenshots you think may be useful. 

Cheers, 
Sarah




Sarah Rykers - 2degrees Social & Digital Media Manager

 

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

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  #3043304 28-Feb-2023 15:20
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I have had a follow-up call and it is because I am still on the 2degrees stack and not migrated over to Vocus

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