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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › One client with Voice over Wi-Fi issue
Dynamic

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#320192 16-Jul-2025 11:02
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Hi All

 

We have one local client who has gone to Aussie for the week.  They were using Voice over Wi-Fi just fine on Monday and Tuesday, but today they are unable to make or receive calls and txt messages.  I've encouraged them to call 2D's support team.  The fault may be with the handset, which has been rebooted twice.

 

Simply posting this to allow others to mention they are seeing the same or they are in Aussie and not having any similar troubles.

 

Cheers.




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  #3394544 16-Jul-2025 11:09
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Have they connected to more than one AP?

 

2degrees don't block Wi-Fi calling in any country



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  #3394565 16-Jul-2025 11:41
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Same Wi-Fi network today as the previous days - their tiny Melbourne warehouse with an NBN connection.




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  #3394567 16-Jul-2025 11:57
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Can they test connecting to another Wi-Fi network?



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  #3394614 16-Jul-2025 12:00
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Potentially this evening.  For the moment to get their important calls flowing I've recommended they disable Voice over Wi-Fi and roam on a local cellular network.




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  #3394654 16-Jul-2025 18:11
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Also second data SIM may be another workaround option. 




Rural IT and Broadband support.

 

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