Orcon Email Problems

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Email Problems

kiwipearls

431 posts

Ultimate Geek

#87215 22-Jul-2011 16:06

From this afternoon I have not been able to send and receive my orcon.net.nz emails.

Is anyone else having problems.

All my other email accounts are working fine. Just not the orcon ones.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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xpd

Geek @ Coastguard NZ
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#496796 22-Jul-2011 16:07

UPDATE: Orcon mail degradation issue
UPDATE: STILL UNDER INVESTIGATION NO ETR
Degradation issue on Orcon mail servers, Engineers are investigating

AFFECTED CUSTOMERS/SERVICES:
Customers may have problems retrieving mail via POP or IMAP
SYMPTOMS:
Degradation, slow response time and in some cases not able to retrieve email.
DURATION:
No ETR Engineers are investigating

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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pyronical

150 posts

Master Geek

#496800 22-Jul-2011 16:18

xpd: UPDATE: Orcon mail degradation issue
UPDATE: STILL UNDER INVESTIGATION NO ETR
Degradation issue on Orcon mail servers, Engineers are investigating

AFFECTED CUSTOMERS/SERVICES:
Customers may have problems retrieving mail via POP or IMAP
SYMPTOMS:
Degradation, slow response time and in some cases not able to retrieve email.
DURATION:
No ETR Engineers are investigating

Where did you copy this from? Can't see it at http://www.orcon.net.nz/support/network_status/

xpd

Geek @ Coastguard NZ
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#496804 22-Jul-2011 16:24

We sometimes get notifications sent to us via our corporate account.
Dont know why they havent put it online, they'll be getting lots of calls about it.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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kiwipearls

431 posts

Ultimate Geek

#496805 22-Jul-2011 16:24

Cheers thanks for that.

I guess they didn't get my email(from my telecom email) then since they are having issues lols

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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pyronical

150 posts

Master Geek

#496812 22-Jul-2011 16:36

22/07/11 4:26 pm Symptoms may include degradation, slow response time and in some cases not able to retrieve email.Engineers are investigating.

Ok its on their page now.

pyronical

150 posts

Master Geek

#496895 22-Jul-2011 19:16

My email is working again.

ptinson

677 posts

Ultimate Geek

Trusted

#496941 22-Jul-2011 21:09

Hi everyone.

We had an incident with the storage on the mail platform today.
This is resolved and mail queues are back to normal levels, the platform is under observation throughout the night.

We apologies for any problems this has caused.

Regards

Paul

Edit: removed an extra 'and'

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Zeon

3916 posts

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#496976 22-Jul-2011 23:29

ptinson: Hi everyone.

We had an incident with the storage on the mail platform today.
This is resolved and mail queues are back to normal levels, the platform is under observation throughout the night.

We apologies for any problems this has caused.

Regards

Paul

Edit: removed an extra 'and'

Haha good to hear you got the problem sorted. Thanks for the help with the server mounting BTW :)

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ptinson

677 posts

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#497611 25-Jul-2011 13:58

Zeon:
ptinson: Hi everyone.

We had an incident with the storage on the mail platform today.
This is resolved and mail queues are back to normal levels, the platform is under observation throughout the night.

We apologies for any problems this has caused.

Regards

Paul

Edit: removed an extra 'and'

Haha good to hear you got the problem sorted. Thanks for the help with the server mounting BTW :)

Thats OK.
As amusing as it would have been to watch you keep trying I thought it would be better to lend a hand:)

Paul

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