Orcon has finally come up with a plan to solve customer calling congestion. They piss their customers off so that they give up Orcon and shift to someone else. As a Genius customer I subscribed from day 1 to the 30Gb plan with free NZ calling.
All of a sudden since last month I am getting billed randomly for calls. Not a big amount but if you subscribe to a service that provides free calling it should be free.
It looks to me as if there is a problem with their billing system especially if no one answers or you hang up before they answer and then they bill you for the minimum period. I tried to explain this to a call centre person and it was like beating you head against the wall.  They kept insisting that I had subscribed to the lite Genius Service which did not include free calling. I tried pointing out that was plain silly as the majority of calls on the statement were free so why was I not charged for that. Also if they looked back at past accounts there was no calling charges despite 50 calls.
Logic is not something the call taker was familiar with.
Unfortunately I made the mistake when signing up with Orcon of letting them talk me into taking the free Genius option which means I have  a two year term before I can leave without it costing but one of the nice things in life is that one can wait.
Would suggest that other Genius users check their latest account to see if they are being charged for calls that should be free.