Athlonite: Any news yet Bameron or Quentin on what's happening for us non genius Orcon customers regarding DATA allowances going up

DeviantX:

I've given up with you guys
Keep the money
It amounts to about $250 in total.

I'm not willing to waste a second longer trying to claim it back

I will not waste another moment of my life however trying to reclaim the hours of time wasted or the dollars wasted with your company.


 

DeviantX: I just thought I would add that in fact the invoices do show I was charged GST on top of the cost of my plan for 9 of the 15 months.

I would address this with your billing department in?Cambodia?except the 1 hour trying to explain the issue with your?help desk?and being told I was wrong then being put on hold for a further 20 minutes when I asked to speak directly to the?Auckland?help desk.

To add insult to injury when I returned the modem I was told the fee I was charged for the modem rental for the month (after my contract had ended) would be returned.
When I called to confirm you had received the modem I was told the fee would not be returned

I've given up with you guys
Keep the money
It amounts to about $250 in total.

I'm not willing to waste a second longer trying to claim it back

I'm not interested in dealing with you bameran because I shouldn't have to deal with you in order to get a result which should come as a matter of course.

your customer service is abysmal, Your?Croatian?help desk?is abysmal.
There is a huge difference between being able to speak?English
and understanding english. And saving costs by?transferring?me to another country is just another example of how Orcon have failed.

I will use my influence where ever possible from this day forward to?dissuade anybody from ever using your service again.

I will not waste another moment of my life however trying to reclaim the hours of time wasted or the dollars wasted with your company.




I hope Orcon fails.




?

jpod: Dam it. I just received one last invoice from Orcon with a $250 charge for "Finance & Administration"!!!

I seen out my 12 months and gave the required 1 months notice to terminate...

I really can't be bothered dealing with them tomorrow on the phone, but at $250 I will have too. 

God I hate Orcon.

jpod:

jpod: Dam it. I just received one last invoice from Orcon with a $250 charge for "Finance & Administration"!!!

I seen out my 12 months and gave the required 1 months notice to terminate...

I really can't be bothered dealing with them tomorrow on the phone, but at $250 I will have too. 

God I hate Orcon.

Ok I have now seen what the $250 that they charge if the modem is not returned. Fair enough.

I thought my partner had already returned it, but apparently not.

Hopefully they reverse this charge without hassle when they get their modem back.

j.po

bameron:

jpod:

jpod: Dam it. I just received one last invoice from Orcon with a $250 charge for "Finance & Administration"!!!

I seen out my 12 months and gave the required 1 months notice to terminate...

I really can't be bothered dealing with them tomorrow on the phone, but at $250 I will have too. 

God I hate Orcon.

Ok I have now seen what the $250 that they charge if the modem is not returned. Fair enough.

I thought my partner had already returned it, but apparently not.

Hopefully they reverse this charge without hassle when they get their modem back.

j.po

Hi there,

Apologies for the confusion. Flick me a PM with your username and I can have a prepaid courier bag sent out to you so you can return the device.

Cheers,

Cam

Instinct: Unbelievable!

I’ve just received what I would expect to be my final bill, and low and behold I have been charged from the 23rd of July to the 22nd August. I was told on the phone I would most likely get a credit.. not a bill for $124.74!!!

Well HELLO ORCON – The service was terminated on the 11th July (after 30 days notice) and SNAP internet took over (very smoothly may I add).

Please fix this tomorrow or I’m off to Fair Go… this is ridiculous. Orcon user name IDNZ.