2degrees: Changes to IP Addresses (CGNAT)

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#2309369 2-Sep-2019 12:18

skewt: I never said it was easy or straightforward, I was referring that the lack of IPv6 on Spark / 2degreesMobile prevents me from using IPv6 to VPN into my home network

I have 2degress & Spark sims, other connections I use to remote in are predominantly Spark based or motel wifi connections.

I understand CGNAT is a necessary evil and a large majority of users will have no issues with it but there are special use cases

for your particular use case I am still struggling with why IPv6 is required.

If you purchased a Low End Spirit VPS in Sydney that would give you a fixed IP Address (on a shared host so you get 20 public IPv4 ports on a fixed IP) you could then run a OpenVPN tunnel from your home network via CGNAT to the VPS and use your phone to connect to the same endpoint. And being cost conscious all it costs is $4 USD per YEAR.

Special people have special use cases, and there are plenty of ways to work-around it if paying $x per month for a Static IP isn't an option.

ripdog

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#2309489 2-Sep-2019 14:37

BarTender:

for your particular use case I am still struggling with why IPv6 is required.

If you purchased a Low End Spirit VPS in Sydney that would give you a fixed IP Address (on a shared host so you get 20 public IPv4 ports on a fixed IP) you could then run a OpenVPN tunnel from your home network via CGNAT to the VPS and use your phone to connect to the same endpoint. And being cost conscious all it costs is $4 USD per YEAR.

Special people have special use cases, and there are plenty of ways to work-around it if paying $x per month for a Static IP isn't an option.

Of course there are workarounds, but I'm sure you can appreciate the fact that we're going to get a little frustrated that commercial pressures are forcing 2d to break the internet for us, and offering no reasonably priced pathway to a non-broken connection.

deadlyllama

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#2309505 2-Sep-2019 14:57

BarTender:

skewt: I never said it was easy or straightforward, I was referring that the lack of IPv6 on Spark / 2degreesMobile prevents me from using IPv6 to VPN into my home network

I have 2degress & Spark sims, other connections I use to remote in are predominantly Spark based or motel wifi connections.

I understand CGNAT is a necessary evil and a large majority of users will have no issues with it but there are special use cases

for your particular use case I am still struggling with why IPv6 is required.

If you purchased a Low End Spirit VPS in Sydney that would give you a fixed IP Address (on a shared host so you get 20 public IPv4 ports on a fixed IP) you could then run a OpenVPN tunnel from your home network via CGNAT to the VPS and use your phone to connect to the same endpoint. And being cost conscious all it costs is $4 USD per YEAR.

Special people have special use cases, and there are plenty of ways to work-around it if paying $x per month for a Static IP isn't an option.

That works for people who can set up a Linux VPS, OpenVPN, and set something up in their house to terminate it.

That's a much smaller set of people than e.g. the people who buy a NAS that automatically forwards some ports to itself to enable remote access.

BarTender

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#2309582 2-Sep-2019 16:33

ripdog: Of course there are workarounds, but I'm sure you can appreciate the fact that we're going to get a little frustrated that commercial pressures are forcing 2d to break the internet for us, and offering no reasonably priced pathway to a non-broken connection.

Pathways have already been suggested including but not limited to:

Paying for a Static IP
Moving ISPs
Using a VPN service to tunnel through CGNAT

As has been said before, if you think you can do it for cheaper then I highly recommend you build your own network.

deadlyllama: That works for people who can set up a Linux VPS, OpenVPN, and set something up in their house to terminate it.

That's a much smaller set of people than e.g. the people who buy a NAS that automatically forwards some ports to itself to enable remote access.

The Venn diagram of customers who need a Static IP and those able to setup a OpenVPN tunnel would overlap a lot I suspect.

And if that is 5% of the total customer base for 2D (or any other ISP) I would be very surprised.

We are talking about a mass market broadband service here. If you need something special because you're so unique then pay for it. But don't expect it to be the same price as mass market broadband for everyone else.

2degreesCare

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#2309594 2-Sep-2019 17:04

Hi All,

Just an update.

Our phased approach to CG-NAT is actually going quite well. Majority of our customers haven't noticed any change however we understand alot of you will.
If you have any concerns with your broadband service -specifically the impact CG-NAT will have on your setup please get in touch via PM and we’ll talk you through the options we have. ^SW

phantomdb

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#2309607 2-Sep-2019 17:25

2degreesCare:

Hi All,

Just an update.

Our phased approach to CG-NAT is actually going quite well. Majority of our customers haven't noticed any change however we understand alot of you will.
If you have any concerns with your broadband service -specifically the impact CG-NAT will have on your setup please get in touch via PM and we’ll talk you through the options we have. ^SW

Currently im with another provider and was hoping to switch to 2d, any chance those options could be posted here, and save the wait time on the phone, also leaving the call center staff for actual problems with existing customers.

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2degreesCare

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#2309611 2-Sep-2019 17:32

phantomdb:

2degreesCare:

Hi All,

Just an update.

Our phased approach to CG-NAT is actually going quite well. Majority of our customers haven't noticed any change however we understand alot of you will.
If you have any concerns with your broadband service -specifically the impact CG-NAT will have on your setup please get in touch via PM and we’ll talk you through the options we have. ^SW

Currently im with another provider and was hoping to switch to 2d, any chance those options could be posted here, and save the wait time on the phone, also leaving the call center staff for actual problems with existing customers.

We would love to welcome you onboard.

However, the options we have are dependant on your setup. No need to call, flick through a PM and lets chat. ^SW

CutCutCut

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#2312561 7-Sep-2019 22:08

2degreesCare:

Hi All,

Just an update.

Our phased approach to CG-NAT is actually going quite well. Majority of our customers haven't noticed any change however we understand alot of you will.
If you have any concerns with your broadband service -specifically the impact CG-NAT will have on your setup please get in touch via PM and we’ll talk you through the options we have. ^SW

Hey there! I sent a pm through earlier in the week, I'm looking to resign for another year but CGNAT is going to be a problem for me.

phantomdb

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#2312564 7-Sep-2019 22:20

CutCutCut:
2degreesCare:

Hi All,

Just an update.

Our phased approach to CG-NAT is actually going quite well. Majority of our customers haven't noticed any change however we understand alot of you will.
If you have any concerns with your broadband service -specifically the impact CG-NAT will have on your setup please get in touch via PM and we’ll talk you through the options we have. ^SW

Hey there! I sent a pm through earlier in the week, I'm looking to resign for another year but CGNAT is going to be a problem for me.

Im still waiting to hear back to my email also,

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2degreesCare

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#2314084 10-Sep-2019 10:41

phantomdb:

CutCutCut:
2degreesCare:

Hi All,

Just an update.

Our phased approach to CG-NAT is actually going quite well. Majority of our customers haven't noticed any change however we understand alot of you will.
If you have any concerns with your broadband service -specifically the impact CG-NAT will have on your setup please get in touch via PM and we’ll talk you through the options we have. ^SW

Hey there! I sent a pm through earlier in the week, I'm looking to resign for another year but CGNAT is going to be a problem for me.

Im still waiting to hear back to my email also,

Hey guys,

Sorry for going MIA.

Responded to your PM's

^SW

Mark

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#2314147 10-Sep-2019 11:23

I got impacted by the CGNAT change, messed up my STB access as well as VPN, but the 2Degrees support folks got me all sorted out ... far too efficiently actually as I was hoping to test a few more things while still on CGNAT when I got home, but they did the Static IP in minutes! :-)

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richms

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#2314172 10-Sep-2019 11:49

What is the limits on connections on CGNAT per customer? Is it really low like some consumer routers? Will people with good routers find they are suddenly crippled to the number of open connections at one time?

Richard rich.ms

cyril7

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#2314175 10-Sep-2019 11:51

richms:

What is the limits on connections on CGNAT per customer? Is it really low like some consumer routers? Will people with good routers find they are suddenly crippled to the number of open connections at one time?

Typically the CG part indicates that its slightly more capable than a home router.

Cyril

wratterus

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#2314291 10-Sep-2019 14:06

A few people I know who are on 2D called the helpdesk once the CGNAT switchover happened for them, and were supplied a public (static) for no cost.

I do think if someone signed up for a service that 2D said came with a public IP, and then 2D changed that, the end user is well within their rights to request a public IP for no cost, or to be able to end their contract with no break free as the service the customer signed up for changed. Ironically the website still says that all 'Home Broadband' connections get a public IP, that should probably be updated. 🤫

As has been said, most people will never notice and will never have an issue, so 2D giving out the odd static here and there to current customers who complain would surely be well worth it and good PR. Still a shame moving forward but you gotta do what you gotta do. I do wonder if they could re-consider a one-off cost rather than ongoing. I wonder what percentage of their home customers actually need a static IP, surely it would be very low.

SirHumphreyAppleby

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#2314299 10-Sep-2019 14:18

wratterus:

I do think if someone signed up for a service that 2D said came with a public IP, and then 2D changed that, the end user is well within their rights to request a public IP for no cost, or to be able to end their contract with no break free as the service the customer signed up for changed.

Has 2degrees stated they won't do this?

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