Where the **** is my internet, Orcon?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Where the **** is my internet, Orcon?

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Zeon

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#715752 12-Nov-2012 12:00

Usually its good to get the contact details of the Chorus guy doing the job

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looseseal

13 posts

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#715984 12-Nov-2012 18:06

Not today, apparently tomorrow. I feel like I'm stuck in an infinite loop here. But maybe THIS time.......

Athlonite

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#716098 12-Nov-2012 22:25

fingers n toes are crossed for you dude it sounds like a pretty raw deal you've had so far (and they wonder what make a person run into a business and start shooting people)

networkn

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#716110 12-Nov-2012 22:51

gregmcc: send them a bill for your time and costs, maybe that will make them take a bit of notice

I have to ask, this is twice I have seen you make that suggestion, how many times have you ever been paid as a result? How many times has that really helped? This person is not a legal creditor of Orcon, and an unsolicited invoice is NOT going to help the problem get solved. He needs to ESCALATE his issue through to a manager and ask for an explanation and a timeline for a fix, compensation if appropriate (which will be a pittance). The invoice won't go through to the department responsible, and threatening the dept responsible will have them shrugging their shoulders as it's nothing to do with them (invoice).

looseseal

13 posts

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#716231 13-Nov-2012 10:43

Well, it has been connected. I am on the Internet right now.

My life, an empty husk before this moment, has drastically improved.

Thank you.

groynk

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#716273 13-Nov-2012 11:49

Well done

I seem to have similar issues when installing broadband every time (3 in last two years, auckland), seemingly down to the isp and chorus communicating ineffectively.\

Are chorus understaffed or struggling to get decent technicians? The few times I've encountered them, they are running around like madmen, supposedly way after their finish time.

Another of my thoughts about all this: how do they handle so many ISPs screaming at them for 'super urgent' customer fixes/installs? (as well as rolling out fibre to govt deadlines)

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Athlonite

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#716476 13-Nov-2012 15:24

I can atest that some but not all of Chorus's techs are nothing but monkeys in disguise

alliao

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#716483 13-Nov-2012 15:31

any ideas how are chorus engineers paid? by isp? do they sign contracts or case by case?
Last time when my line had an issue took them 4? visits to sort it out. I am not moaning about the number of visits, I'm moaning about the fact after every single visit I was reassured by Chorus engineer that everything's perfect, only to jump through the hoops again getting Orcon to reluctantly send another chorus person out.

Athlonite

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#716551 13-Nov-2012 16:46

I think they get paid by the ISP for each job done but at a contract rate

Sounddude

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#716553 13-Nov-2012 16:50

The ISP pays Chorus, Chorus then sub-contract it out to Visionstream/Downers/Transfield (depending on area).

chevrolux

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#716581 13-Nov-2012 18:16

Contractors are paid a set amount for each job depending on what it is. If there is a problem within 7 days of the original job posting the contractor must go back and does not get paid any extra. So therefore it is in their best interest to get it done right the first time as they are mostly owner/operators and go-backs start costing a bit. There are still some who are just paid a wage so it doesn't matter how much work they do but I think that most techs are on codes now. I only have experience with how Downer - Visionstream and Transfield might be a bit different.

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mjb

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#716644 13-Nov-2012 19:37

Sounddude: The ISP pays Chorus, Chorus then sub-contract it out to Visionstream/Downer s /Transfield (depending on area).

Fixed that for you.

(now I'll take my Downer hat off)

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