OK, worth a shot.... The 1 that they reflashed.... is there a number configured for it? And check the server sip settings.... It may not actually be configured properly... Is the light just flashing orange? If it is that means it cannot get a connection to orcons sip servers or an incorrect phone number and password is entered
Hey @Orcon. Any chance you can throw a competent support team member onto this issue?
The first tech I spoke to was pretty good - identified the separate issues at different addresses, told me there was a very high level of dropped connections on one address - but the next couple of techs haven't managed to get past "reset your router LOL".
Strong impression that the ticket system you use is not making it easy for your techs to follow the story. Enquiries mixed up, techs repeating the same basic questions and instructions ... really doesn't give an impression of competence from you as an organisation.
Seems like we're still getting lots of disconnects at the home address.
Please help!
(Posting here because I'm convinced feeding more info into the support system is just making the responses worse.)
xurizaemon: Hey @Orcon. Any chance you can throw a competent support team member onto this issue?
The first tech I spoke to was pretty good - identified the separate issues at different addresses, told me there was a very high level of dropped connections on one address - but the next couple of techs haven't managed to get past "reset your router LOL".
Strong impression that the ticket system you use is not making it easy for your techs to follow the story. Enquiries mixed up, techs repeating the same basic questions and instructions ... really doesn't give an impression of competence from you as an organisation.
Seems like we're still getting lots of disconnects at the home address.
Please help!
(Posting here because I'm convinced feeding more info into the support system is just making the responses worse.)
Thanks, got a call by Dion who adjusted the lines, that worked yesterday, but today the line is on and off again it seems. Ay caramba!
When the phone is working, I can't even phone Orcon Voicemail - it either is engaged (I understand, my voicemail is too busy to talk to me) or it's a dead line. Same deal trying to call Orcon Support.
Remember when phones had copper wires joining them up, and you could talk in one end and out the other? I want that back. Even if I have to hand-wind the damn thing :)
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