Poor genius call quality?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Poor genius call quality?

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FireEngine

1223 posts

Uber Geek

Trusted

#993052 23-Feb-2014 22:34

woody99: I've been on the phone to support this afternoon. The very helpful fellow told me the last caller had been complaining of the same problem.

No fix yet. Been elevated to next level.

And then some, I'm talking to our Network architect about it right now :-)

Regards FireEngine

hyperman

418 posts

Ultimate Geek

#993158 24-Feb-2014 10:12

FireEngine:
woody99: I've been on the phone to support this afternoon. The very helpful fellow told me the last caller had been complaining of the same problem.

No fix yet. Been elevated to next level.

And then some, I'm talking to our Network architect about it right now :-)

I am guessing that it's not going to be easy to track down....

The views expressed by me are not necessarily those of my employer

FireEngine

1223 posts

Uber Geek

Trusted

#993161 24-Feb-2014 10:22

hyperman:
FireEngine:
woody99: I've been on the phone to support this afternoon. The very helpful fellow told me the last caller had been complaining of the same problem.

No fix yet. Been elevated to next level.

And then some, I'm talking to our Network architect about it right now :-)

I am guessing that it's not going to be easy to track down....

Have faith!

"Peak time congestion is causing some customers to experience poor call quality on Genius calls to/from Wellington, Christchurch, Hamilton, Dunedin and associated areas. Our Networks Team will be addressing this during today."

On our website from a short time ago...

Regards FireEngine

hyperman

418 posts

Ultimate Geek

#993171 24-Feb-2014 10:28

FireEngine:
hyperman:
FireEngine:
woody99: I've been on the phone to support this afternoon. The very helpful fellow told me the last caller had been complaining of the same problem.

No fix yet. Been elevated to next level.

And then some, I'm talking to our Network architect about it right now :-)

I am guessing that it's not going to be easy to track down....

Have faith!

"Peak time congestion is causing some customers to experience poor call quality on Genius calls to/from Wellington, Christchurch, Hamilton, Dunedin and associated areas. Our Networks Team will be addressing this during today."

On our website from a short time ago...

In you guys.... I have faith ....

In the call center ... not so much LMFAO

The views expressed by me are not necessarily those of my employer

woody99

165 posts

Master Geek

#993177 24-Feb-2014 10:45

hyperman:
FireEngine:
hyperman:
FireEngine:
woody99: I've been on the phone to support this afternoon. The very helpful fellow told me the last caller had been complaining of the same problem.

No fix yet. Been elevated to next level.

And then some, I'm talking to our Network architect about it right now :-)

I am guessing that it's not going to be easy to track down....

Have faith!

"Peak time congestion is causing some customers to experience poor call quality on Genius calls to/from Wellington, Christchurch, Hamilton, Dunedin and associated areas. Our Networks Team will be addressing this during today."

On our website from a short time ago...

In you guys.... I have faith ....

In the call center ... not so much LMFAO

Credit where it's due. I called twice yesterday. Both answered within seconds and the guys I spoke to were great.

Been elevated to next level - see what happens today. So far, no complaints!

SteveON

1916 posts

Uber Geek

#993185 24-Feb-2014 11:03

I am glad to know that I am not the only one who has an issue with this device. Seems very poor quality, calls disconnect and often we are offline. We are using Orcon fiber.

FireEngine

1223 posts

Uber Geek

Trusted

#993189 24-Feb-2014 11:05

SteveON: I am glad to know that I am not the only one who has an issue with this device. Seems very poor quality, calls disconnect and often we are offline. We are using Orcon fiber.

Have you logged a fault?

Regards FireEngine

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pjshark

46 posts

Geek

#993219 24-Feb-2014 11:58

Just like to add that this is also an issue for me... Glad I stumbled on this thread, I have tried to contact Orcon a number of times lately and been unsuccessful.

Things to note, as I barely use my phone due to decent mobile contracts it is a right pain in the butt when a call does come through and you cannot understand the other end. However it has started me thinking that I may as well not have a phone, if only they would offer a VDSL package with no phone and more data I would be tempted to upgrade. The other option I guess is to switch to someone like Snap. As I have been unable to contact Orcon to discuss my issues and account it is likely that maybe the next option.

Trying not to high-jack thread just thought it wise to point out that issues like this make people think.

kornflake

409 posts

Ultimate Geek

#993620 24-Feb-2014 20:39

my guess would be jitter, I would get orcon have chorus check the jumpers at the exchange,they may be dry. additionally remove all codecs bar a/ulaw 722 and g729. I know they suggest a network error, however I have seen (heard) a crap voip link, become cristal clear after a little bit of work on the dsl link by chorus.

FireEngine

1223 posts

Uber Geek

Trusted

#993699 24-Feb-2014 22:13

FireEngine: "Peak time congestion is causing some customers to experience poor call quality on Genius calls to/from Wellington, Christchurch, Hamilton, Dunedin and associated areas. Our Networks Team will be addressing this during today."

On our website from a short time ago...

So our actions taken seemed to avoid the issue tonight, we will obviously keep this under close observation with the Network Architects.

Regards FireEngine

woody99

165 posts

Master Geek

#995843 27-Feb-2014 21:36

Same issue tonight. Internet OK but voice basically unusable.

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